Hello there, my name is Richard McMunn from the interview training company PassMyInterview.com.
And in this tutorial, I'm going to give you a number of Team Leader behavioral interview
questions and top-scoring answers. It does not matter which organization or company you
have your Team Leader interview with. Please do make sure you watch this fully from beginning
to end, because I'm going to help make you the STANDOUT CANDIDATE. And to achieve that,
this is what I will cover during the presentation. I'm going to give you a list of Team Leader
behavioral interview questions. I'm going to give you example answers to help you prepare
fully and pass your Team Leader interview! I will tell you specifically how to structure
your answers using the STAR TECHNIQUE to get the highest scores possible. You do not want
to miss this! And then I will tell you where you can get further resources to help you
pass your Team Leader behavioral interview. So, 4 really good reasons why you should stay
tuned and watch this tutorial fully from beginning to end. Now, before I get into the Team Leader
behavioral interview training tutorial, a very warm welcome to this presentation. My
name is Richard McMunn, that's me there in the center of the screen. I am a former Manager,
Team Leader and a Fire Officer myself. And I've been helping people for 20 years now
to successfully pass their interviews. And lots of you are contacting me to say that
you used my training and you have got your job! You've passed your interview! On that
basis, please make sure you SUBSCRIBE by clicking the red button below the video. That way,
you're not going to miss out on any of the weekly training videos that I upload. You
can also connect with me on LinkedIn.com, if you want to. My LinkedIn.com link is in
the description below the video, and it's always good to connect with like-minded professionals
such as yourself. Please also make sure you give the video a LIKE because that tells me
you enjoy the content. And as always, I will spend more time creating it for you. You can
also, if you want to, tell me the name of the company or organization you have your
Team Leader interview with in the comments section below the video. And I will then come
on here each day and I will give you some additional interview questions to help you
prepare fully for your Team Leader interview. OK. Let's get into the training and have a
look at those Team Leader behavioral interview questions and answers. And most importantly,
first of all, HOW TO STRUCTURE your answers. My advice is to always use a STAR technique
when answering any type of Team Leader behavioral interview question. The way to structure these
is to use STAR technique, which is Situation, Task, Action and Result. I'm going to give
you a list in a second of Team Leader behavioral interview questions. And they usually start
off with… Describe a time when you had to... Give me a situation you were in where you
had to lead by example, for example. Can you explain a time when you had to deal with conflict
in a team… so they start off in that manner, and you have to give a SPECIFIC situation
you have previously been in. If you structure your answer using the STAR technique, you
would start off and say to the interviewer: “I was in a specific situation. The situation
I was in was xyz”, and you would explain briefly the situation you were in. You would
then move on and tell the interview the TASK that needed to be done, you would say… “Because
of the situation, I needed to do xyz”. And then you would tell the interviewer the ACTION
that you took, and you would go into detail about the action you took to achieve the task.
And then you finish off and tell the interviewer the RESULTS following your actions. And always
make the result POSITIVE. It's situation, task, action and result. Let's now take a
look at the STAR technique in action when answering Team Leader behavioral interview
questions. You can see how powerful it is. The first question I want you to prepare for
is: Tell me about a time when you demonstrated leadership skills? This is a common team leader
interview question. Now, don't forget to use the STAR technique to structure your answer,
and give a situation where you put the organization's needs first whilst demonstrating leadership
qualities. Here's an answer using the STAR technique. “In my last job, the organization
was going through a period of adjustment and the company CEO asked everyone to make significant
changes to their daily working practices. There were a number of people within our team
who were not happy about the proposed changes, and their negativity was starting to impact
on the wider team. I saw it as my responsibility to encourage everyone in the team to embrace
the changes positively for the sake of the organization. I sat down with all team members
and began to explain the importance of change and why it is needed in all organizations.
I also explained how, if we did not embrace the changes positively and keep up with customer
demand, we would fall behind as a business and lose our market share. Whilst a few people
were still unsure, I managed to persuade them to try the changes with a positive attitude
and to see what happened. A few weeks after I spoke to the team, the changes had been
embraced positively by everyone, and there was a great feeling around the department.
That's a brilliant answer! You can see there how powerful the STAR technique is. I've started
off with a SITUATION in my last job the organization was going through a period. Then I’ll go
on to the TASK… I saw it is my responsibility to encourage everyone to embrace the change.
I then go into detail of what ACTION I took. I sat down with the team members and then
the RESULT is, after a few weeks, things had improved massively. So, situation, task, action
and result. Let's use it again for another Team Leader behavioral interview question.
And that one is: Describe a time when you led by example? Leading by example is demonstrating
that you are capable of making difficult and sometimes unpopular decisions that are in
the best interests of the organization. Now, this may be in relation to challenging inappropriate
comments or behavior, resolving team conflict or even maintaining high standards. We have
to think about a situation that we were in where we led by example. Let's use the STAR
technique when responding to this team leader interview question. Here we go. “I was attending
an inter-company meeting to discuss the start of a new product launch I was to be a part
of. Part way through the discussion, one of the heads of department was suggesting we
should cut corners in regard to the marketing spend by using an inexperienced digital marketing
company he knew. I did not agree with this suggestion and I saw it as my responsibility
to make everyone aware of the consequences of cutting corners with the product launch
marketing campaign. I explained that, whilst I understood we all had a responsibility to
save money, it was vital the product launch was a success, as we had all invested so much
time, energy and resources into the product creation aspect. I went on to explain that
we all had a duty to the company owners to make sure the product launch was a success,
and the only way this could be achieved was to use a tried-and-tested marketing company
we had used previously. Although they were more expensive, we knew they would deliver
great results. After I had put forward my point of view, we ended up using the more
expensive digital marketing company and the campaign launch was a huge success.” That's
leading by example and showing that you understand that cutting corners is no way to do things
as a team leader. So again, situation task, action and result fits perfectly into any
Team Leader behavioral interview question. And it makes you the STANDOUT CANDIDATE for
sure, because your answers are detailed, and that's very important. Don't go anywhere,
because I still have some more Team Leader interview questions to run through. When you
are ready, if you CLICK THE LINK in the top right hand corner of the video, it takes you
through to my website, PassMyInterview.com, where you can download my full set of 17 Team
Leader Behavioral Interview Questions and Top Scoring Answers in PDF format. OK. Let's
move on to the next question. When have you delegated effectively? As a Team Leader, you
have to delegate. But delegating is a difficult thing to do. Delegating responsibly is not
an easy thing to do. However, being able to delegate is a crucial part of being a competent
and highly effective team leader. Within your answer, tell the interviewer the steps you
took and the considerations you had whilst delegating. Here is a model answer to that
interview question… When have you delegated effectively, using STAR technique? Here we
go. “In a previous role, I was working on a project when two important team members
called in sick. This was a potential blow to the project, as they were relatively experienced
members of the team and we had a strict timeline to work towards. Not being someone who gets
defeated, I asked for two volunteers from another department to help my team complete
the project. It was my task to delegate the tasks to the new team members quickly and
accurately with a full brief. I followed a three-step plan for delegating the tasks.
I sat down with both team members and explained the project outline and how the work they
would be carrying out, would help us to achieve our goal. I then explained in detail the tasks
they needed to complete, including practical demonstrations and also explaining the timelines
they had to work towards. Finally, I held a short questions and answers session to make
sure they fully understood the brief. In total, delegating the tasks took three hours to complete
- however, due to the fact I followed a set process of delegation, and I used absolute
clarity in my brief, the two team members excelled in their work and the project was
fully completed on time and to the required specification. So again, a great use of situation,
task, action and result! And you will notice that the RESULT that I give for every answer
is always positive in nature. It shows that the action I took is relevant to the situation
and the result is positive, which is of benefit to the organization. The next Team Leader
behavioral interview question I want to prepare for is: Tell me a situation when you have
to deal with an underperforming member of your team? This is a difficult one! Dealing
with underperformance takes courage and tact. Give an example when you dealt with an underperforming
team member quickly and swiftly. Here is my suggested answer, again using STAR technique.
“I was leading a small team of people in a previous role and I noticed a usually good
performing member of the team kept making mistakes with his work. He also appeared to
be lacking in motivation. I had serious concerns, not just for the performance of the team,
but also for his welfare. As the Team Leader, it was my responsibility to get to the bottom
of the under-performance quickly with a view to getting him back up to speed quickly. I
spoke to him in private and explained what I had noticed in regard to his performance.
I started off asking him if there was anything troubling him and he revealed to me that his
partner had recently left him. He was clearly upset and this was the reason for the underperformance.
After spending time reassuring him, and also explaining the options that were available
from a HR perspective, I started to discuss ways we could get him back up to full speed
again in the shortest time possible. I suggested he worked with me for the first week, so I
could monitor his welfare, and also give him tasks to complete that would take his mind
off his personal problems. After a few weeks of support, the team member was back up and
running to full working capacity and he appeared to be much happier in his self and his work.”
Again, that shows that you can take responsibility, you take swift action, you do some investigative
work to find out what is causing the underperformance, because most people will rush in there and
just assume that the person is lacking in motivation and they can't be bothered. Whereas
this situation shows that you've carried out your work investigation work. You have found
out that it's a personal problem, and you are supporting them, but also making sure
that they get back up to full speed as quickly as possible with a great end result! So that’s
situation, task, action and result. Now, the next thing for you to do is please do CLICK
THAT LINK in the top right hand corner of the video. It takes you through to PassMyInterview.com.
And you can have a look at my full list of 17 Behavioral Interview Questions for Team
Leader positions. And you can also download the four that I've gone through here today
on the video, and the other 13 questions as well. They are great answers, all of them
to that caliber to help you pass your Team Leader interview. Don't forget to tell me
the name of the organization you are being interviewed for the role of Team Leader, because
I may be able to give you some more questions to help you prepare. Don't forget to SUBSCRIBE.
Connect with me on LinkedIn.com and please to hit the like button as well. Thanks for
your support. Finally, I wish you all the best in your pursuit to passing your team
leader interview and have a brilliant day. Thank you very much.