so you've hit a roadblock with your customer they're not interested they
need time to think they just don't have the room in the budget for your product
we've all been there in this video I'm gonna give you a basic overview of
objection handling and then I'm gonna teach you what's even better than
objection handling and then I'm gonna finally give you some great objection
handling examples when customers have an objection there are multiple ways to
handle the situation your first response is usually to get really angry
especially if you spend a lot of time and resources for what seems to be an
empty promise for them but before you get mad take a really deep breath proper
objection handling requires prior research empathy and a cool head take
the following steps after you hit a roadblock with your customer and see
more objections turn into solutions and eventually closed sales in order to
frame a purchase as an appropriate solution for your client you need to
listen to their needs let your client do most of the talking and calmly implore
as to why they might have chosen to back out of the purchase so there's something
called pre objection handling procedures objections are inevitable in sales not
every potential customer turns into a customer or eventually a loyal supporter
of your business you need to be prepared with appropriate questions paperwork and
responses whatever you hear an objection now the more experience you have in
business the more often you will see the most common objections the top reasons
for clients to back out of a sale are these five things number one money they
just don't have enough money for it number two competition if there's
someone out there with a better product or a better deal
number three Authority maybe they're not even the person that is going to make
the decision a factory worker does not make the decision to buy new equipment
number four the product fit maybe the product doesn't even fit their needs and
at this point you probably shouldn't be selling your product to them anyways and
number five is time maybe they're just not ready to make a decision and maybe
they need to think about their offer proper responses can be gathered from
feedback market research and consistent communication with customers who have
had objections in the past if you are working closely with the client track
their growth and understand their expenses before they abduct to your
product continue to collect information and kind of profile them a little bit
about how your products have worked for your customers and make sure to have
these facts in these figures present have your products help them gain more
money in the future as it made them more productive or more efficient also you
can gather thorough information on your competitors and what you have to offer
that the competitors can't the more information you're armed with the
argument you can make during an objection handling session the best way
to handle objections is with information when the customer initially tells you
they're not interested in a purchase learn more information about why the
customer is objecting to a sale before you can craft a response thank them for
their feedback and then put yourself in their position empathy and kindness go
way further than negativity and anger many objections have a solution
maybe you just need to modify your product a little bit so don't lose hope
here another thing you can do is frame your arguments as a solution once you've
collected enough information from open-ended questions you can then
provide arguments which are supposed to be framed as solution that involve your
business how does your product match or beat the competition based on your
customers needs how is your product helped similar customers how do they
overcome similar objections remember having testimonials numbers and proof
will be handy to support your argument one last thing you need to know about
objection handling is to always leave the interaction on a positive note let
your customer consider your point-of-view rearranging a budget can't
always be done that second so you need to make sure to plan a time that you can
follow up and talk to them about the solutions that you've offered let your
customer know that you are hopeful about a potential sale and leave the
interaction on a positive note they will be more likely to come back if they
remember the interaction being positive if they leave the interaction feeling
good they are more likely to have a positive interaction about your business
and have good words when they talk about their superior or their peers now if you
made it this far I'm gonna let you in on a little secret the trick to getting a
sale is to completely block objections before you even have to handle them
because once a customer asks you about an objection in their mind when they say
it out loud it becomes a problem at that very moment however if you come up with
the objection before they do it's not even seen as a problem because it's like
hey this guy cares about me he just wants to give me a solution to my
problem he's even thought about it a lot and that shows that you care about your
customer so I'm gonna teach you in the rest of this video how to block
objections before they're even voiced by your customers when you're standing in
front of potential customers you have the opportunity to own objections and
block them before a customer can even voice them and secure their resistance
to your product in order to effectively block objections that may come up
throughout your presentation or a meeting or a sales process you have to
know what those objections are going to be now if you've had experience selling
a product you probably have an idea of maybe three to five objections that are
pretty commonly voiced by your customers maybe we don't have the money
purchases product we're not looking to change the way we operate now is not the
right time for our budget do any of these sound familiar
but now once you've gathered the most common objections you can block them by
bringing them up in your presentation introducing the objection yourself gives
you the control rather than trying to defend your product you can show the
benefits of buying your product bringing up an objection can be as simple as
saying I know the price can be concerning a first look or many
customers want to put off a purchase until they've had a stellar quarter or
have extra room in their budget now after you introduce the objection you
need to offer a way to resolve it tell your potential customers that you can
show them the value of your product and how it has worked for previous customers
who initially has the same objection you can even offer a demonstration or
show statistics related to your product and the objection an example might be
can I take a minute to show you how the safety features of this car really work
or I like to tell you a story about a similar customer who took action to
purchase our product and how it benefited their business now the last
step of blocking objections is something called the tie down tie downs do not
close the sale but they do tie a customer down to the idea that the
objection no longer applies to them you need to confirm and tie down this idea
by asking something like do you see how this product can make you more money
next quarter now if you've enjoyed what I've taught so far and what you have
learned so far and want to learn more about how to get more sales have happier
customers and ultimately make more money by selling things that help people I
have an entire course on the psychology of selling and right now it's 297
dollars but it's only going to be available for the next couple days and
then I'm taking it down for four to six months because when you buy it I want to
be able to help those who go through the course personally and I'm also going to
add more videos tailored to customers feedback so I'm closing the course in a
couple days anyways if you're interested you can check out the psychology of
selling in the description for a list of what's all going to be in it the bonuses
and the hundred percent money back guarantee
however before I in this video I also want to give you a couple personal
examples of great objection blocking and if I miss anything
leave a comment below so this is going to be about two psychology of selling
course question one who's this course for this course is for anyone with a
great product great service or great idea who wants to improve their sales
skills to help people by offering their solutions in a manner that will help
their customers take action I created this course because I really couldn't
find an affordable sales course that taught me how to sell when I really want
to learn how to so what I did was I took a bunch of other courses some of these
were really expensive I read a whole bunch of sales books and then I tested
everything in my own business and then I convinced everything that worked I
coached a couple people to make sure that it worked for them too and then I
turned it into an entire sales course so question number two how is this course
structured now each module comes with a specific definitions of theoretical
things that way you understand why you're going to be able to someone then
you'll learn the tactical things that you can implement almost immediately to
get results from the theory along with that include examples for almost
everything I explained that way you can have the best learning experience
question number three is is this a lifetime membership well once you buy
this course you get full and immediate access to all the videos in the course
for your entire life this means you'll get all the course updates and future
content without paying an extra penny there are no upsells in this course
question four what if I need more help then you can just reach out to me I'm
here almost 18 hours a day for seven days a week to personally answer your
questions and help you succeed whether you have questions need specific help
we're just want to say hello if you're in the course you can reach me at
practical psychology tips at gmail.com any time you want to question five who
is psychology of selling not for now this is a very important question
because I don't want any mismatch and I don't want people to have refunds in the
future but if you fit in any of these four categories you probably shouldn't
buy psychology of selling if you are a person who is already an expert marketer
or an advanced salesperson you probably shouldn't buy this course if you just
want to get rich quick course don't buy this course if you don't think investing
in yourself gives you the best to return on investment then you probably don't
need to get this course and if you want to make money just by learning stuff and
not by actually putting the action behind it you don't need to take this
course this course is going to teach you the things that you can do but you have
to put the action behind it to get the results that you want
question number six what happens if I buy this course and I don't learn
anything or I don't get any results well if for some reason you've implemented
all my tactics new every trick in the book or even you just don't like the
sound of my voice and couldn't make it past the first video then you can send
me an email and answer some of the questions showing that you really didn't
learn anything or that you didn't get results and maybe that what you learned
didn't work because I always want to be improving this course so that feedback
is very helpful and I will personally refund you a hundred percent of the
course in less than 24 hours of the email it's
pletely risk-free if you take this course and feel like you didn't benefit
from it I do not want your money because remember one of the best things about
selling something is to actually help the people that you're selling to and I
completely meant that question 7 can't I read all the books you read and learn
all of your tricks online well technically yes but it'll take you
thousands of dollars and hundreds of hours of your own time trying to learn
and then you'll have to actually test everything and make sure that what you
learned actually works or works at all so save your money save your time and
learn how to sell from the best sales course you can find online today
question number eight does this work for in-person salespeople if you go
door-to-door or maybe sell something in a brick-and-mortar store you can
definitely use what I teach in this course to increase your sales and get
more closes now if you sell things online maybe an e-commerce store
everything in this course is applicable to your situation
in fact I sell things online too so I know it works maybe you don't actually
have anything to sell yet but maybe you're blogging or you're vlogging yep
this course will help you too did you know that your thumbnails your titles
your descriptions your headlines they're all basically advertisements now in this
course using the psychological closing tactics that I teach and the advanced
copywriting tutorial in this course personally I would have been able to hit
a million subscribers and probably almost half the time question number
nine is not even a question but you might be thinking it you might be
thinking that I'm just trying to make money selling you how to make money this
is not true I've made money since I was 14 years old selling candy and pins in
school actually is before that because I had a bunch of lemonade stands but then
after I was 14 I progressed her freelancing online which was technically
illegal because I was under the age of 18 but freelancing and selling my time
and then after that I moved on to selling other products which is also
known as affiliate marketing and now I'm selling my own products and have sold
countless other things in the past than just this course I really want to teach
other people the skills that I've learned and a video course is the best
way to do that at the moment I've seen so many other great youtubers and
amazing entrepreneurs fail because they can't make money doing what they love
and that was a problem that I saw and I wanted to fix it they had to go get a
day job instead of selling their personal skills and their art to support
their living so I'm not just trying to make money selling you how to make money
I want to teach you skills that you can use for the rest of your life question
number 10 is how soon am I going to see results well you might be thinking this
too on some things like if your online marketing or if you're creating ad
campaigns you're probably going to see results almost instantly by applying
some of the psychological effects and the tactics that I teach in this course
on others like if you're trying to learn tonality reading body language the
different types of methods of selling it'll take time for it to become a habit
and kind of intuition but usually within thirty days of learning and practicing
it you should become skilled enough to see clear results the last question I
have you might be thinking is how do I sign up if you sign up using the link in
the description you'll be taken to a sales page with all the information
about the course to make sure that it's the right decision for you and then if
it is you can scroll all the way down to the bottom you can click the enroll
button and then you'll be taken to a checkout page once you're done with that
you will have complete full access to the course so these were eleven
questions and if I missed one please please please leave a comment below I
would love to answer it thank you guys so much for watching and I hope you
gained value in this video and I'll see you in the next one