Hey, everyone.
I'm here at our customer care center in Albuquerque,
and I decided I needed to turn up the heat on one of the duopoly.
Have you seen Verizon's latest TV spots attacking T-Mobile?
On the one hand, I'm flattered.
Here's a company that is the biggest and fattest carrier of them
all, dropping millions on primetime ads to try to beat up on us.
Yes, they're attacking T-Mobile.
That's fantastic.
On the other hand, I never thought they would stoop to outright lies.
I guess we really are getting under their skin.
Well, they finally got frustrated that we're
showing their customers the light, and they're leaving for T-Mobile.
How do you think that could have happened?
Maybe it was that they completely lost the network advantage
they had built their whole brand on.
Yup, network advantage gone.
Poof.
Over the last couple of years, we doubled our LTE,
and now cover over 99% of the people Verizon covers.
By the way, we've also had the fastest LTE network for like, forever.
So yeah, it could be the whole network thing.
Or maybe it was their Q3 financial results last month,
when they announced that tens of thousands of post-paid phone customers
had bolted from Verizon.
Yup, they lost post-paid phone customers.
Make it one of their worst quarters ever.
Now, I'm guessing that got them pretty worked up and feeling desperate.
But still, come on, guys.
Did you really think we wouldn't call bullshit on your ads?
Like this whopper.
Verizon says, "T-Mobile doesn't offer unlimited high speed data."
I mean, wow, very ballsy, because that's just a straight up, bold-faced lie.
That was probably to distract from the sad fact
that Verizon will only let you buy unlimited high speed data in 30 or 60
minute chunks.
And it's Verizon, so you know those chunks very expensive.
In fact, if you want a full month of unlimited data
from Verizon, 30 minutes at a time, it could cost you $2,880 per person.
Another one of their ads claims, "No surprise overages on Verizon."
Dude, didn't Verizon just see a massive spike in complaints
to government agencies about overages?
In the thousands?
And I read this week that they're claiming
they don't know the cause of these skyrocketing customer
bills their customers are receiving.
Really?
Verizon is the King of overages.
Now, I don't know whether this ad is still on the air,
but we all know everything lives forever on the internet.
And it just shows the lengths they're going to, blatantly
lying to wireless consumers.
But the ads I mentioned don't even start to cover their other bullshit,
like "Verizon's gut the only next-gen network."
What they announced this year-- yes, 2016--
they're calling next-gen technology.
We launched that technology in 2014.
And we've rolled out a total of seven LTE advanced technologies,
more than anyone in the US, including Verizon.
OK, how about this one.
"Google Pixel, only on Verizon."
Anyone can tell you this is 100% false.
The Pixel is unlocked and works great on T-Mobile without any limits.
Oh, and customers can cut the cost of that phone in half with us, up to $325.
Finally, there's this blatant lie.
"T-Mobile hasn't won any awards."
Well, I guess they're not counting our network being
awarded number one fastest network by Ookla, OpenSignal, the FCC, and Twin
Prime.
Or our rankings as highest in customer satisfaction,
service satisfaction, likely to recommend,
and overall best by companies like Nielsen, Consumer Reports,
and PC Magazine.
Yeah, that's the same as no awards.
I mean, seriously.
Look, we all know who's changing this industry for the better,
and it sure as hell isn't Verizon.
The truth is, Verizon is not only afraid of T-Mobile.
They're afraid of the future, because the future has
zero room for old telecom utilities.
They're desperate and they're using their massive ad budgets to spread
half truths and outright lies.
I'm calling bullshit.
We can't let them lie to wireless consumers anymore.
Now, if you've been lied to or burnt by Verizon,
you know what I'm talking about.
You've been Verizoned.
Friends don't let friends get Verizoned.
If you've been Verizoned, you need to tell everyone.
It's your good deed for the day.
Use hashtag #DontGetVerizoned, and let's put a stop to the lies.
Don't get Verizoned.