so we've all been there we're using our
hearing aids
we're streaming we're playing with
things using the remote control making
adjustments
and then all of a sudden it just stops
working if you're having problems with
your phone
your hearing aid and connectivity then
this is the video for you
i'm going to run through the most common
problems that we come across when it
comes to bluetooth and hearing aids
and how you can rectify those issues my
name is matthew alsop
and i'm all about helping hearing aid
users and audiologists get the best out
of today's technology
so if you're interested in hearing as
best as possible please subscribe to
this channel
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updated every time i release a new video
so you may have seen my previous video
on why hearing aids with bluetooth built
into them are incredible
and amazing and are a bit of a game
changer when it comes to the world of
hearing aids
and if you've not seen it i'll put a
link in the description to this video
but at the same time it does cause me no
under problems some of the issues that
we're talking about here can be to do
with connectivity in terms of the app
or it could be that you're finding that
the hearing aids aren't streaming
effectively
so with the list that i'm going to go
through now this should help you to be
able to resolve both of those things
turning your phone on and off again the
number of times that i've had issues in
clinic
with patients and not being able to get
a hearing aid to connect to a phone
the easiest solution sometimes has just
been to turn the phone off
and turn it on again and then voila it
works perfectly
bluetooth now the next thing that i want
you to do is to make sure that the
bluetooth is switched on
so i'll talk you through a method which
you can do with any iphone
so find your settings icon scroll down
go to bluetooth and just make sure it's
across and set to on
updates so there are two things that you
can
personally update when it comes to the
hearing aids number one is the operating
system on your iphone so to update that
you need to go to the settings app on
your iphone
scroll down to general then hit software
update and that will tell you if you're
up to date or not
so another thing that's really important
is making sure that the hearing aid app
is up to date
so the best way to do this is to go to
the app store type in the hearing aid
app name
into there and hit search and then if
it's up to date it will just say open
if it needs updating it will give you a
little sign that tells you to do
so if you come across that make sure you
update it
if these things aren't up to date there
could be a conflict between what's in
the hearing aid
and what's on your iphone so it's really
important that you make sure that
they're both up to date
pairing so now we know that your
bluetooth is switched on it's important
to check that your hearing aids are
still paired with your iphone
so to do so press the settings button
scroll down
not to bluetooth but scroll down a
little bit further to accessibility
then scroll down to hearing devices and
you should see your name
listed along with the model of your
hearing aid if you don't
then watch my other video on how to pair
your hearing aids to your iphone i'll
put a link in the description to this
video
firmware update so we've talked about
updating the operating system so the ios
on your iphone
and we've also talked about updating the
app there is also software built into
your hearing aids as well
called firmware that also needs to be
regularly updated so it's worth
contacting your audiologist
and asking them if they've got the most
up-to-date version of the firmware on
your hearing aids
close everything one thing to be
conscious of
is that phones are computers and if you
have too much running in the background
then
something has to give so there is a way
of closing apps that you're not using as
well which i recommend
to do so all you need to do is hold your
finger on the bottom of your iphone
and bring it up and it should pop up
with all of the applications that you've
got open
now if you swipe your finger up you'll
be able to force close any of those
applications
if you have an iphone with a button on
it double tap that button and it will
pop up in the same way
and just swipe them up and they should
disappear limited range
if you're finding that you're having
issues when it comes to streaming and
you're finding that you're getting an
intermittent signal so
sometimes it works with both hearing
aids other times it's just working with
one
you have to be conscious that there is a
limited range of about 10 meters when it
comes to bluetooth
now this isn't a fault of the hearing
aids it's not the fault of your phone
it's just bluetooth in itself and so if
you're
planning on using the phone for
streaming the radio
or calls etc then just make sure you've
got it on your person
and you shouldn't have any issues in
terms of the signal stopping from being
streamed to both of your ears
so fingers crossed if you've tried
everything in this video your hearing
aids should be working perfectly with
your iphone again
if not drop me a comment below and i'll
get back to you or seek the advice of
your audiologist
if you like this video then go ahead and
click like if you have any comments
please drop them in the box below
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sure you do so i'll see you
in the next video