Hi there, my name is Richard McMunn from the interview training company, PassMyInterview.com.
And in this tutorial, I am going to teach you how to answer DIVERSITY IN THE WORKPLACE
interview questions. Now, a lot of you have been reaching out to me on YouTube in the
comments below the videos, and you are saying to me, “Richard, I've got an interview coming
up. I need to answer questions that are based on equality and fairness and also diversity.
Can you help me?” So, this tutorial is specific for anybody who's going for a job interview
because more and more organizations and hiring managers are asking these types of questions.
Now, within this tutorial, this is what I intend to cover. I will give you a list of
common diversity in the workplace interview questions and also tips for answering them
effectively. I also want to give you an explanation of why each question is asked so you can answer
the questions correctly. I believe it would be pointless me just giving you suggested
answers if you don't understand why you're giving those answers. It’s important for
me to go into detail about why each question is asked. And it essentially makes you a more
rounded employee, which I think is important. I will give you then EXAMPLE ANSWERS to the
questions to help you pass your job interview. And I will also, again, as usual, tell you
about FURTHER RESOURCES that you can get access to, to help you succeed. And you will have
the option to DOWNLOAD THESE SLIDES, including the questions and answers. So, 4 reasons why
you should stay tuned! And just very quickly, before I get into the training, a very warm
welcome to this DIVERSITY IN THE WORKPLACE interview training presentation. My name is
Richard McMunn. As usual, I always give you TOP-SCORING ANSWERS within the presentations
that you can't find anywhere else. Please make sure you SUBSCRIBE to the channel. You
can also connect to me on LinkedIn. I've put my LINKEDIN link in the description below
the video, and it's always a pleasure to connect with like-minded professionals such as yourself.
And please do give the video a LIKE, because that motivates me to spend more time creating
the content for you. The first question I want to tackle, the first diversity in the
workplace interview question is: What is your understanding of diversity? Now, the word
‘diversity’ gets talked about an awful lot, but not everyone understands what it
means and the benefits it can bring to an organization. Here is an explanation of what
diversity means and how it can impact positively within a business, a company or an organization.
Here is my suggested answer to that interview question: What is your understanding of diversity?
“Diversity means that everyone is unique and that we should all recognize that everyone
has individual differences and needs. A diverse organization will strive to employ people
from varying genders, religions, race, education, sexual orientation and other attributes. Society
is diverse and it is my strong opinion that to serve its customers well, and to provide
exceptional levels of service, the organization should be diverse, too. Diversity means understanding
that everyone is unique and recognizing all our individual differences. A diverse workplace
helps facilitate staff retention and it also encourages open dialogue and communication
which can only be a good thing for any organization.” That level of answer shows that you fully
understand what diversity is and more importantly, how it can ADD VALUE to an organization. I
have highlighted some of the key areas there that I think are important that will help
you with your answer. Now, that part there is important for me, why diversity is important
in a workplace, and that is because the SOCIETY THAT WE LIVE IN IS DIVERSE. So therefore,
in order for an organization to be effective, it needs to be diverse too… it’s simple!
So that's my suggested answer. Now, you can either pause the video if you want to and
take note of the questions and answers. Or if you wait, I will tell you we can DOWNLOAD
my full set of 15 Diversity in The Workplace Interview Questions & Answers, including the
ones I am working through today. So, the next one, and this is a very common diversity in
the workplace interview question. You overhear a work colleague in the canteen making an
inappropriate or derogatory remark. What would you do? This is, as I say, perhaps the most
common diversity interview question asked. Its purpose is to assess PREDICTED BEHAVIOR
in situations that are potentially damaging to an organization if they are not tackled.
Now, as you and I know, there are a lot of people who would just turn a blind eye to
this type of situation. But I would not want to employ someone who would take that kind
of action or inaction. So, this is my suggested answer to this interview question: You overhear
a work colleague in the canteen making an inappropriate or derogatory remark. What would
you do? “I would challenge it straight away. The worst thing you can do in this type of
scenario is to either ignore it, laugh at it, or even join in! It needs to be stopped
straight away. On that basis, I would remain clam, I would use open body language and non-confrontational
communication and I would simply state that the comments were not acceptable in the workplace
and that I did not want to hear them again. The reason why I would act there and then
and say this in front of other people, is so that everyone is aware that this type of
behavior is unacceptable and there is no room for it in any organization.” That is a CONFIDENT
answer. You are not getting annoyed. You are simply showing that this should not be tolerated
in any organization and you will take action and then and explain WHY it is not acceptable.
So, don't go anywhere because I still have more questions and answers to work through
with you, which you will find beneficial. But when you're ready, if you do want to CLICK
THAT LINK in the top right-hand corner of the video, go through to my webpage, PassMyInterview.com,
and you can download my full set of 15 Diversity in the Workplace Interview Questions and Top-Scoring
Answers, including the ones we are working through together today. The next question.
This is a difficult one. What are the different ways we can promote diversity and inclusion
in the workplace? This question gets asked an awful lot. It is difficult because a lot
of people don't understand what INCLUSION is. Now, there are many different ways we,
as employees and members of staff, can help an organization to work towards a workforce
that is diverse and inclusive. Here is my suggested answer to help you. So, just to
reiterate the question, what are the different ways we can promote diversity and inclusion
in the workplace? We already know what diversity is. So let's now work through the answer…
it is quite an in-depth answer. And I'm doing that for a reason, which I will explain in
a second. “There are many ways we can promote diversity and inclusion. However, for any
of them to be effective, it needs to come from the top and all managers must believe
in diversity and inclusion and the benefit they both can bring. We can encourage diverse
and innovate thinking by creating a culture that means there’s no such thing as a silly
question or a stupid idea! People should not be afraid to contribute. If they feel comfortable
contributing, they will bring great ideas to the table! We can build a workforce that
is multi-generational. There is a tendency for organizations to employ one generation,
where it is clearly more productive, more creative and more innovative to employ people
from different generations. After all, we are all unique in our own way and we can bring
different skills, qualities and ideas which, in turn, will help an organization grow. We
can ensure the organization is serious about anti-discriminatory policy by getting rid
of superficial procedures that are written down but not taken seriously. We can ensure
the workplace is totally inclusive by catering for everyone. For example, if a member of
staff needs to pray, or a mother needs to look after her child, let’s provide these
facilities. We should seek to eliminate bias during the appraisals process and promotion
assessments. Other methods include the use of outside facilitators for focus groups.
By using an outside facilitator, employees may be more comfortable speaking freely, and
the outside company will maintain a neutral position. We should encourage more one-to-one
discussions between staff and managers so we can assess what people genuinely care about.
And finally, we should create an open dialogue about equality of pay, which is absolutely
fundamental to creating a diverse and inclusive organization.” So, you'll see with that
suggested answer that I've covered a large number of areas I have deliberately underlined
each and every one of them to help you. And also, at the end, I've highlighted the one
thing which I think is really, really important is EQUALITY OF PAY. I think it's essential
to show that an organization is really serious about diversity and inclusion. That's another
strong answer that you can use during your interview preparation. Here's another one.
What is respect and dignity and how would you demonstrate this in the workplace? Now,
in the workplace, it is only right that we treat everyone with respect, with courtesy
and dignity. But how do we achieve this? Here's my suggested answer to help you. “All members
are staff are entitled to be treated with dignity and respect at all times. This means
no form of discrimination, harassment or any other form of unwanted behaviour should be
tolerated. The same rules apply when dealing with customers or clients. Respect and dignity
must always be applied, and it should be embedded within the culture of an organization. I would
demonstrate respect and dignity in the workplace by treating everyone with respect, being polite
and courteous, and being respectful and accommodating of people’s differences, circumstances,
job roles, grade levels and ability levels.” So that's, again, a confident and concise
answer that shows you fully understand what it means to demonstrate respect and dignity
and also how you will apply it during your everyday work. Now, this next one is a difficult
question. What is REASONABLE ADJUSTMENT in the workplace? This diversity and inclusion
interview question is commonly typical during management and leadership level job interviews.
Here's my suggested answer to guide you. So, let me just read the question. What is reasonable
adjustment in the workplace? “A reasonable adjustment is effectively a change in the
workplace to reduce the effect of (1) a job applicant’s disability when applying for
a job role, or (2) an employee’s disability to enable them to do their job more effectively.
There are three ways a reasonable adjustment can be applied, including: (i) to the workplace,
(ii) to the way that things are done at work through policies or procedures or (iii) to
ask someone to help the member of staff or the person applying for a job.” If you are
applying for a manager or a leadership role, I would definitely learn and understand what
reasonable adjustment is. I hope you've enjoyed those! There’s still more questions and
answers to tell you about for diversity in the workplace. If you CLICK THAT LINK in the
top right-hand corner of the video, it will take you through to my website. You can see
the full list of questions I recommend you prepare for. You also have the option to DOWNLOAD
all of the questions and answers to those 15 on that webpage. Please don't forget to
connect with me on LinkedIn. I've put my LinkedIn link in the description below the video. Please
do give the video a LIKE because as I always say, that encourages me to create more content
for you. And I hope that that helps everyone who's asked me, you know, how do I tackle
these kinds of questions. And as I said at the start, I think it's important for me to
give you my understanding of what DIVERSITY is in the workplace and why it can make a
huge benefit to an organization. I hope you’ve enjoyed that. Thank you for watching. Have
a brilliant day. And I wish you all the best for passing your job interview. Thank you
very much.