Hello Leon
Hello Chris
Thank you for coming to our office and share with us
the digital development of Hong Kong Disneyland.
So, how does the technology facilitating
the development of your business?
I think a lot of people would know that
Disneyland is currently undergoing an expansion plan
that will last for a few years.
We have launched Moana’s show last year and
“Ant man and the Wasp Nano Battle” recently,
we are currently working on the transformation of the castle.
In the future, we will continue to expand
attraction with Frozen and Marvel theme.
At the same time, we are expanding other different business,
such as large-scale concerts and annual sport events.
We incorporated the element of innovation and
technology within these approaches
for improving our customer’s experience.
Customer’s experience is vital for Disneyland.
How do you highlight it within Disneyland’s business strategy?
Customer experience is the greatest importance to us,
we value an end-to-end experience.
Before customer entering Disneyland, we can image that
they are plan to stay in hotel, go shopping, enjoy the food and even go for a concert.
We added a lot of element of technology within the process of their coming and arrival.
In recent years, we upgraded our system a lot
in hope of further improving our customer’s experience.
In terms of new innovation,
are you working on any new projects?
Innovation is within the DNA of Disneyland’s employee,
as innovation is one of the core value of Mr.Walt.
We used lots of new technologies such as IoT, AI, AR and VR in different areas.
For example, we used IoT technology for food safety.
During the process of preparation and taking food to the table,
there is a closely monitor for the temperature.
That’s the way we ensure the safety of our food.
In terms of innovation, we have a team named the “Technovators”,
members including our colleague from technology & digital department,
and form different line of business.
The team focuses on exploring new technologies
and seeking the development of our business.
When new technologies meet business demands,
that will keep bring improvements and we keep doing this.
It is great to hear that there is
innovative cent of excellence.
Visiting Disneyland is a joyful and enjoyable experience
how do you bring such a joyful and innovative
atmosphere to your IT team?
Working in Disneyland is a joyful experience,
staffs will participate in a wide range of activities,
including volunteer work and cross-department work.
We encourage to review and reflect
on the customer’s experience after events,
or find out what improvement can be made in different departments.
After that, we practice ceaselessly,
to improve our customers’ experience and their working efficiency.
We also encourage our staffs to join global events.
Four of our employees are currently at a Datathon in the US,
running different experiments with AWS platform.
Hopefully we can keep running these experiments and bring improvement.
We look forward to seeing more innovation
and technology for improving customer’s experiences.
We hope that Disneyland will bring more joy to Hong Kong people.
Thank you, Leo!