- David and David here, let's talk about
what to do when your MagSafe charger is not working.
- MagSafe sounds like a proprietary
Apple crazy voodoo thing, but really it's just Qi,
regular old Qi wireless charging, plus magnets.
It is a little bit more complicated though
than regular old Qi charging, or just plugging a cable
into the bottom of your iPhone.
And I think the first thing we should check,
is does your iPhone charge regularly,
with just a regular old cable?
So, here's a regular old cable, lightening cable.
Just gonna plug this in.
If it doesn't charge, what should you do?
- Well yours is charging.
If it doesn't charge, it might be
indicative of a software problem
- Right, hard reset.
So, on an iPhone 8 or newer, right?
You quickly press the volume up button,
then the volume down button,
then press and hold the side button
until the Apple logo appears on your iPhone screen.
- Yup, If you have an iPhone 7,
it's volume down plus the power button,
iPhone 6s or earlier home button plus power button.
- [David Payette] Hold them together until
the Apple logo appears on the screen.
The mistake that everybody makes,
is that they don't hold the buttons for long enough,
the last step of this.
So, this will reboot.
- Yeah, so let's assume that your iPhone is charging.
It's just the MagSafe charger.
Clean off your MagSafe charger.
There could be dirt, or gunk, or lint, or whatever
interrupting that connection between the charger
and the back of your iPhone.
- [David Payette] This is a MagSafe charger.
This is the one that I use.
- Looks super clean.
I mean, you know, just take a microfiber cloth.
- Yeah, it could be a little gunky.
I think that it's more likely that
the phone, itself, is gonna be dirty.
- [David Lynch] You can wipe out the back of your phone.
Also, you can take your phone out of the case.
Maybe your case is too thick, and it's causing
a connectivity issue.
- This is one of those expensive Apple MagSafe cases.
- Yeah, that one's gonna be good.
- Yeah, it's gonna work.
But, if you don't have a MagSafe case, it might not work,
even if it works with other Qi chargers.
So wipe this off, definitely take it out of your case,
even if you do have the Apple case,
because maybe there's something going on
with the case itself, which can always happen.
You know, it gets more and more complicated.
Magnets and magnets and magnets.
(loud crashing sound)
Try it.
(crickets chirping)
And oh, one of the other things to check, is it plugged in?
- That's important.
- Yep, we're experts.
- This is my first rodeo.
I used to work at an Apple store.
You have to plug it in, David.
- [David Lynch] There it goes.
- [David Payette] 88% charged.
- Yeah, so you cleaned it off, tested other cables.
Try using your MagSafe charger on somebody else's phone.
Maybe there's an issue with your cable,
if it works on one phone, but not yours.
You might've identified an issue there.
- Right, let's try your phone now.
David doesn't have an iPhone 12,
but he does have an iPhone 11 pro,
which is a Qi-compatible phone.
It's not a great idea to use
a MagSafe charger on a Qi phone.
Even though it does work, it will work slower
than other Qi chargers, according to Apple.
- Yep, next, check your cable for damage,
especially fraying.
Sometimes these Apple cables can fray quite easily,
especially near the ends around here, on that side.
- Definitely.
- Just be careful.
You know, you see wires starting to poke out,
probably time for a new cable.
- Yeah, could be.
And and just remember that
these are under warranty too, through Apple.
So if you do see a problem, just go to the Apple store,
and hopefully they'll just swap it out for a new one.
They have the year warranty.
A lot of people don't realize that.
You buy an iPhone, and then all the accessories
are also covered by the warranty.
Then again, they're including
fewer and fewer accessories with the iPhone.
- Yes, so let's talk about how to address
maybe a software issue that might be causing this problem.
Number one, restart your iPhone.
Just do the hard reset step that we talked about earlier.
If you've done that, try updating your iPhone.
- Right.
So I will swipe up to unlock.
My passcode is required, when iPhone restarts.
Yours will be too.
Tap settings, then go down to general,
tap software update, and if an update is available,
tap, download, and install.
Or, come down here to whatever it says down there,
if you're a developer, and you could
tap, download and install.
Probably will look like that on your phone.
This can fix problems with MagSafe.
- If you've made it this far,
and your MagSafe charger's still not working,
time to go to the Apple store.
And make sure you bring everything:
your phone, your charger, your MagSafe cable, itself.
- If you're using your laptop to charge it,
bring the laptop.
People would do that all the time, when I was at Apple.
And it was really hard to diagnose things
that weren't there, in the store.
It's just one of those things. Bring everything.
I actually went up to people's cars.
And help them diagnose problems.
- On the clock?
- Yeah, on the clock. Totally.
Everything is on the clock there, even lunch.
No it wasn't, okay.
- That's what to do when
your MagSafe charger's not working.
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