Hello there, my name is Richard McMunn from the interview training company PassMyInterview.com,
and in this tutorial, I will teach you how to prepare for and pass a BT interview. And
in particular, I will give you a large number of BT interview questions and high-scoring
answers to help you pass your interview. Now, before I do that, a very warm welcome to this
interview training tutorial. As I say, my name is Richard McMunn. That's me there in
the centre. I've been helping people for about 20 years now to successfully pass their job
interviews, and I always do that by giving you unique top scoring answers you can't find
anywhere else. A couple of things: Please do make sure you SUBSCRIBE to the channel
by clicking the red button below the video, and then you won't miss out on any of the
weekly training videos that I'm uploading. Lots of you are successfully passing your
job interviews as a result of these videos. We have over 200,000 subscribers now within
our community. So make sure you don't miss out! I would also very much appreciate your
support if you gave the video a LIKE. Thank you very much! That tells me that you enjoy
the content and therefore I will create more for you. Also, please tell me the name of
your BT interview in the comments section below the video and I'll provide you with
some additional interview questions for your particular BT job that you're applying for,
to help you prepare. OK. Let's get into those BT job interview questions and answers. So,
the first question we want to prepare for is: Tell us about yourself and the skills
you have applicable to this role with BT? Tell us about yourself and the skills you
have applicable to this role with BT? Now, when we answer this interview question, we
have to remember that this is your opportunity to SELL YOURSELF and also demonstrate to BT
that you are the standout candidate for this position. We want to give them a brilliant
positive answer that also gives you the confidence to move forward with the remainder of your
interview with positivity, and as I say, confidence. So, here is my suggested answer. “Well,
I am a very positive person who enjoys working as part of a team to help my employer grow,
thrive and stay at the top of their industry. Typically, I have always held job roles where
there is an importance on providing exceptional customer service, and BT is certainly the
type of organization I want to work for. The skills I have are numerous, including being
able to work to strict deadlines, a desire and passion to deliver excellent customer
service, an ability to work well under pressure, and also a level of commercial awareness that
means I will always carry out my duties with one eye on the company’s financial goals
and objectives. That is a very strong answer to the first BT interview question: Tell us
about yourself and the skills you have applicable to this role? My advice is to pause the video
and take notes on each of the answers I provide for you, and then you can use them as a structure
for your own responses. The second question we want to focus on is: Why do you want to
work for BT? Now, in our answer, we have to provide reasons why you want to work for BT
and we have to make sure they are truthful, genuine and also most importantly, attractive
to the BT interview panel or the recruiter or hiring manager who is asking you the questions.
Here is a great answer to the question: Why do you want to work for BT? “Being an organization
that has a hugely impressive past, and also one that is always looking to improve and
develop, I feel the skills and experience I possess are a great match for BT. I have
read the job description carefully, and also looked at your products and services, and
I feel you are an attractive organization from the point of view you clearly support
your employees to be the best they can be. Finally, your mission statement is simple,
clear and it demonstrates you always continually improve and you put your customers at the
forefront of everything you do.” Now, as you and I know, BT is a brilliant organisation.
It is customer-focused and it is always looking to improve and develop. And I want you to
mention that as the last thing that you say about why you want to work for BT. Read their
mission statement. Just go on to Google and search for ‘BT mission statement’. Read
it, understand it, and you can relate to it in your answer to this interview question.
The next BT interview question I want you to prepare for is: Describe a situation where
you went above and beyond to provide high quality customer service? This is very common
during all BT interviews, and it is essentially a behavioural-type interview question. My
advice is to structure it using what is called the STAR technique to score highly. So you
structure your answer using situation, task, action and result. And here is an example
to this interview question using exactly that, the STAR technique. “I have been in this
type of situation many times before, and I am someone who understands the importance
of great customer service. Whilst speaking to a customer in a previous role on the telephone,
they wanted to invest in one of our services. It was my job to provide outstanding service,
and to look for ways to go above and beyond the normal standards of service customers
expect. I listened carefully to the customer’s situation, and asked them probing questions
to get a clear picture of the type of products and services we had that could be of benefit
to them. I then placed the customer on hold quickly whilst I spoke to my supervisor to
ask permission to upgrade the customer free of charge to a higher level of service. I
did this because I genuinely felt the customer could really benefit from the additional service,
but perhaps they were not in a position to invest in it themselves. My supervisor agreed
to my request and when I informed the customer of the free upgrade, they were genuinely delighted
and they even went on to leave a great review about our company on TrustPilot. I always
understand the importance of going above and beyond and I will always look for ways to
achieve this for BT’s valued customers.” Now, you'll notice that I've structured the
answer using situation, task, action and result. It makes sure that the answer is concise and
more importantly, it is relevant to the interview question being posed. Next BT interview question
is: What's your best quality? Sometimes this is posed as what's your greatest strength?
But on occasions, BT have asked this in this manner, what's your best quality? Providing
your best quality is this, tell them it's your ability to provide exceptional service,
because remember that BT are focused on giving brilliant customer service at all times. Be
prepared to back this up with examples of when you have provided brilliant service.
Here are some good qualities to give in addition to providing great service. You are somebody
who always goes above and beyond what is required. You are loyal. You are honest and trustworthy.
You put the commercial objectives of the organization first. You can always find solutions to complex
problems, and you are also a complete finisher - someone who always gets things done quickly
and to the right necessary standards. So, let's have a look at my sample answer for
the question: What's your best quality? Here we go. “From what I personally feel, and
from what my managers have told me on numerous occasions, it’s my ability to always PUT
THE CUSTOMER FIRST. I understand that, in a job where you are working for BT, you have
to always put the customer first, because without the customer, there would be no company,
and there would be no job for me either. On that basis, you can rely on me to always put
the customer first and go above and beyond what is required. And what you're doing with
that ‘quality’, you are aligning it to BT’s mission statement, which I feel is
very important. Next BT interview question is: What is your worst quality? This is a
very difficult question to answer! We need to make sure you do not give a quality that
is a match for the BT job description or person specification. Let's have a look at a few
‘worst qualities’ to give, basically qualities, worst qualities that won't damage your chances
of success. You could say my worst quality’s that I find it hard to say no, and as a result,
I always end up taking on too many jobs or projects. You find it hard to ask others for
help. That's a good weakness or negative quality to give. Also, you are impatient, and sometimes
you get frustrated when others take too long to get back to you. Or you might even say
that you are too patient. And that is what I am going to give right now, as an example
answer to the interview question: What's your worst quality? Here we go. “On occasions,
I am too patient and I give people the benefit of the doubt, when in fact, I should should
really be more pushy and demanding, especially when I am waiting on other people in order
to get my own task or project completed. Having said that, one of my strengths is my desire
to continually improve and develop, and I am always look at ways to improve based on
the feedback I receive from my supervisors and managers.” So you are giving a worst
quality if you like, but then you are saying that one of your strengths is that you will
always look to continually improve and develop. Next BT interview question: Tell me about
a time when you had to overcome a difficult challenge? This interview question is very
common during BT interviews. Now, make sure the example you give is work related. It has
to be a challenge that you overcome at work. Also, look to include a TIME PRESSURE within
your example. Demonstrate you can work to strict time scales under pressure. And again,
I am going to utilise the STAR technique when answering this interview question. So that
is situation, task, action and result. Here we go. I was working as part of a team in
a previous job when the client we were completing the project for changed the project specification
no fewer than seven times. Whilst some members of the team found this frustrating, I knew
we had to work together, make good use of each other’s strengths, remain calm and
look to increase our work output in order to get the project over the finishing line
in time for the deadline. I kept reminding everyone to stick to our values and to remember
that, without the client, we would not have a job in the first place. I also kept reassuring
everyone that the skills we were developing on this challenging project would serve us
well when completing future projects. The end result was positive. We managed to complete
the project on time, and most importantly, to the specifications and standards requested
by our client. That's a great answer to the question: Tell me about a time when you had
to overcome a difficult challenge? Let's have a look at another BT interview question: Where
do you see yourself in five years’ time? So, a couple of tips when answering this tough
interview question. BT is the type of organisation people will stay with for a long period of
time. So remember, BT will be investing time, effort and resources into your training. So
consider this when responding to this tough interview question. Here is my suggested answer.
“When I saw the position advertised, I knew I wanted to apply for the job, and if I am
successful at interview, I intend being with BT for a long period of time. There are lots
of talented people working for BT, and coupled with the fact you are an innovative and forward-thinking
company, I want to be with you in 5 years time, and for many years after.” That's
a great answer to the tough interview question: Where do you see yourself in five years time?
Now, if you would like my full set of BT interview questions and answers. If you click the link
in the top right hand corner of this video, it will take you through to my PassMyInterview.com,
where you can download my great answers to 21 tough interview questions! It is the perfect
preparation guide to helping you pass your BT interview and is in PDF format. You can
have it within your inbox within two minutes from now! I hope you've enjoyed that. Please
don't forget to SUBSCRIBE. And as I say, if you LIKE the video, that tells me you enjoy
the content and I will therefore create more interview training videos for you. Finally,
don't forget to tell me the name of your BT job interview in the comments section below,
and I will give you some more questions to prepare for. Thank you for watching. I wish
you all the best in your pursuit to passing your BT interview. Have a brilliant day. Thank
you.