>>> TONIGHT THERE ARE SERIOUS
SAFETY QUESTION ON ONE OF THE
NATION'S BEST SELLING SUVS.
>> 13 INVESTIGATES HAS BEEN
LOOKING AT THE NISSAN ROGUE
AFTER THE DRIVERS CLAIM THAT IT
BRAKES ALL BY ITSELF.
AND IT'S AT THE CENTER OF AN
INVESTIGATION GOVERNMENTAL
INVESTIGATION.
>> TECHNOLOGY SCENES TO PREVENT
CRASHES MAY BE CAUSING THEM --
THE DESIGNS MAY BE CAUSING THEM.
>> THE NISSAN ROGUE STILL HAS
THE NEW CAR SMELL.
BUT THE NEW CAR EXCITEMENT WORE
OFF MONTHS AGO.
>> I AM NERVOUS EVERY TIME I
TURN ON THE CAR.
>> SHE SAID SHE FIRST NOTICED A
PROBLEM DAYS AFTER DRIVING OFF
THE LOT, WHILE DRIVING ON THE
HIGHWAY.
>> ALL OF A SUDDEN, IT'S LIKE A
STOP.
AND I AM ON 65.
>> Reporter: HOW FAST WERE YOU
GOING?
>> LIKE 65 MILES PER HOUR.
IT PUT A HARD STOP AND THEN
SOMETHING LIKE A FLAG, A
WARNING, MALFUNCTION.
AND THEN A LITTLE SYMBOL, WHICH
I HAVE NO CLUE IT MEANS.
I HAD JUST BOUGHT THE CAR 10
DAYS AGO.
WHY WOULD IT DO THAT?
>> Reporter: SHE SAID IT
HAPPENED AT LEAST FOUR SEPARATE
TIMES.
THE LIGHT COMES ON.
AND THE VEHICLE BRAKES.
>> IT KEEPS DOING IT.
>> Reporter: AND SHE SAID EACH
TIME IT'S AN ACCIDENT WAITING TO
HAPPEN.
ESPECIALLY ON THE HIGHWAY.
>> THANK GOODNESS NOTHING WAS
AROUND ME.
NOTHING WAS AROUND ME.
>> Reporter: A TRUCK BEHIND?
>> I WOULD NOT BE HERE.
>> Reporter: 13 INVESTIGATORS
SAID THAT HER STORY IS SHARED BY
OTHER ROGUE OWNERS THAT 893
COMPLAINTS WERE SUBMITTED TONY
SAN AND THE NATIONAL SAFETY AD
STRAIGHTS.
THEY CAME TO A SUDDEN AND
EXTREME STOP FOR NO APPARENT
REASON.
LEAVING OWNERS FEELING TOTALLY
FREAKED OUT.
SCARED, SHAKING AND LIKE THEY'RE
PLAYING RUSSIAN ROULETTE WITH
THEIR FAMILY'S LIVES.
>> THAT'S WHAT I FEEL LIKE WHEN
I START UP THAT CAR HE HAVE DAY.
>> Reporter: IT APPEARS TO THE
AUTOMATIC BRAKING SYSTEM.
THIS VOLUNTARY IS FROM NISSAN,
EXPLAINING HOW THE SYSTEM IS
SUPPOSED TO WORK.
IF A SENSOR NOTICES THAT
SOMETHING IS RAPIDLY
APPROACHING, AND YOU DON'T SLOW
DOWN, THE EMERGENCY BRAKING WILL
AUTOMATICALLY DO IT FOR YOU.
BUT SOME ROGUE OWNERS SAID THAT
THE EMERGENCY BRAKING IS TAKING
PLACE EVEN WHEN NOTHING IS
AROUND.
>> WHAT YOU HAVE IS ADVANCED
TECHNOLOGY THAT IS ACTING SORT
OF THE OPPOSITE WAY THAT IT IS
SUPPOSED TO.
IT'S SUPPOSED TO PROTECT YOU AND
CREATING POTENTIAL PROBLEMS.
>> Reporter: THE CENTER FOR
AUTOSAFETY IN WASHINGTON.
THE WATCHDOG GROUP SAW BREAKING
COMPLAINTS IN -- BRAKING
COMPLAINTS IN 2018.
>> THERE HAVE BEEN CRASHES AND
AND INJURIES BECAUSE IT'S
BRAKING WHEN IT SHOULDN'T BE.
>> Reporter: THEY FILED AND
ARE PUTTING PRESSURE TO LAUNCH A
FORMAL INVESTIGATION.
AND NOW THEY AGREED SAYING THAT
THEY ARE GOING TO LOOK INTO THE
AUTOMATIC BRAKING PROBLEMS
INVOLVING HUNDREDS OF THOUSANDS
OF NISSAN ROGUES.
INTERNAL DOCUMENTS OBTAINED BY
13 INVESTIGATES SHOW NISSAN HAS
KNOWN ABOUT THE PROBLEM FOR
QUITE A WHILE.
THE AUTOMAKER HAS ISSUED A
SERIES OF INTERNAL BULLETINS TO
ITS MECHANIC, DISCUSSING THE
BRAKING PROBLEM AS EARLY AS JUNE
OF LAST YEAR.
THEY SAID THAT THEY HAVE
INVESTIGATING THE ISSUE
EXTENSIVELY AND ARE NOTIFYING OF
A SOFTWARE UPDATE TO IMPROVE THE
PERFORMANCE OF THE AUTOMATIC
BRAKING SYSTEM IN THE 2017 AND
2018 ROGUES.
NISSAN SAID THAT THE UPDATE WILL
BE APPLIED AT NO COST TO THE
CUSTOMER.
>> EVERY TIME I SEE THAT SYMBOL
NOW, IMMEDIATELY MY HEART STARTS
BEATING.
>> Reporter: SHE SAID THAT
THEY HAVE NOT BEEN WILLING OR
EAGER TO FIX THE PROBLEM DESPITE
THE MULTIPLE VISITS.
>> NO.
PROBLEM IS NOT FIXED.
>> Reporter: 2017, AND 2018
ROGUE, AND CASSANDRA HAS 2019,
AND THERE ARE PLENTY OF
COMPLAINTS ON THESE TOO.
THEY DO NOT THINK THAT NISSAN IS
TAKING IT'S ISSUE AS SERIOUSLY
AS THEY SHOULD.
>> THEY WOULD CONDUCT A RECALL.
AND ENSURE THAT EVERY SINGLE
PERSON WHO BOUGHT ONE OF THESE,
HAS BEEN CONTACTED AND MADE THE
REPAIR.
AND DOING A SERVICE CAMPAIGN
THAT SOUNDS LIKE A FREE OIL
CHANGE IS NOT TAKING IT
SERIOUSLY.
>> I WANT THEM TO TAKE ACTION.
BECAUSE IT KEEPS DOING IT.
>> REPORTER: THE CENTER FOR
AUTOSAFETY HOPES THAT NISSAN
WILL ISSUE A FULL RECALL BEFORE
THE ISSUE CAUSES ANY DEATHS.
13 INVESTIGATES JUST GOT A COPY
OF ANOTHER INTERNAL NISSAN
DOCUMENTS.
THE LATEST TECHNICAL SERVICE
BULLETIN SHOWING THE AUTOMAKER
WILL UPDATE THE EMERGENCY
BRAKING SOFTSWARE IN 2019, AND
2020 MODELS BEEN WE POSTED THIS
AT WTHR.COM/13 INVESTIGATES.
IF YOU OWN A 2017-2020 ROGUE.
TAKE THE BULLETIN TO THE
DEALERSHIP AND REQUEST IT BE
LOOKED AT AND IF NEED BE FIXED.
>> HOW SCARY TO AUTOMATICALLY
STOP.
AND THE ROGUE IS A VERY POPULAR
SUV.
>> ONE OF THE TOP THREE SELLING
IN THE COUNTRY.
ABOUT A MILLION TO COULD BE
IMPACTED.
>> .
>> SHE IS STILL DRIVING BECAUSE
SHE CAN'T GET IT FIXED, RIGHT?
>> SHE CAN'T.
AND SHE HAS BROUGHT IT IN, AND
THEY SAID THEY CAN'T RECREATE.
AND SHE HAS NOT BEEN ABLE TO GET
IT REMEDIED.
AND THEY SAID THEY CAN'T TALK
ABOUT SPECIFIC CUSTOMER