When I came to America for the first time,
I had some culture shocks.
One of them was American's communication style.
As an Asian, I speak indirectly,
but Americans speak directly, very straight.
One day I went to a prospective business client
with my American boss to present a business proposal.
After the meeting, my boss said to me,
"Hey, your last part of the presentation was terrible.
I was so disappointed."
And he went away.
That was the worst feedback I ever had.
And, in fact, I expected compliments, some compliments
and dinner and drinks at a fancy restaurant
because we prepared for it for a long time.
What would you do if you were in my case?
In this video, I'll give you some practical tips what to do.
So, you can apply them right away,
Keep the good relationship with your boss
your team members, or customers
and develop yourself in a more professional manner.
One. Don't take it personally.
When you have this kind of feedback, you may think,
"Oh I get this because I'm a minor
"or because my English is not perfect."
And so on.
Please don't have this kind of mindset.
This will only make you feel small
hurt yourself and ruin your confidence.
Besides, from my experience, in almost all of these cases,
the feedback must be on the work itself,
not on you as a person.
Two. Control your emotion.
At the moment you should feel embarrassed,
humiliated, right?
But you must calm down, give a break to yourself.
And don't say anything
because if you speak a word in a bad mood,
it's highly likely that you will make a mistake.
Three. Ask for feedback in detail.
I recommend you have a face-to-face meeting if possible
instead of email or phone call
because you can get much more
and better quality of sincere feedback.
Think about it.
If you ask me to give you some feedback by email, I'm busy
and probably I'll just write a few words
and I send it to you
and you will get only that much from me.
And also the way how you ask to the person is important.
For example, if you say this way,
"Okay, tell me what I did wrong."
This means, let's fight, right?
I don't think this is good
so please don't do that.
But instead, how about this?
"Could you please tell me the things that I did well
"and the things that I need to improve
"for the next time."
This is much better, right?
So you must show some respect and an attitude
that I really want to learn from you.
Also, asking for these two, good things
praises and constructive feedback,
that should be helpful
for you to create a more productive setting
for you and your boss.
Also it should be easier for you to listen and feel better,
instead of getting only the things that you need to change.
Four. Listen carefully.
While you are listening,
here are some don'ts that you must keep in your mind.
One. Do not give any excuse.
I didn't have enough time.
I was the only one who was doing all the work.
I was sick.
Please don't, that'll annoy your boss.
It's not professional at all.
Two. Do not look at your phone or clock on the wall
but pay 100% of your attention to the speaker,
Three. Do not just to say, "Yeah, yeah, yeah."
But write them down.
Bring something, bring your note to take notes.
Four. At the end of the meeting,
do not forget to say, "Thank you so much
"for giving me this great feedback."
Five. Upgrade yourself.
Now, with the feedback you heard,
you know what to improve and how to do it.
Take action.
Also, you heard from your boss what you did well too.
Many people don't pay attention to that point.
It must be one of your talents, your strengths.
Why not work on it too
and make it as one of your strong weapons.
That'll help you become more competent
on whatever you do.
Thank you so much for watching.
I hope you find this very helpful.
Please leave me a comment below
and let me know what you think.
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Thank you very much.
See you next time.