Fate.
Fortune.
Laurie.
What do these words bring to mind?
Business apps.
I'm Ryan Felton and I'll be your host
as nine trailblazers
answer the call to compete
in a first of its kind challenge
debut Salesforce
to innovate at their companies.
Now they'll form teams and race
to build the best app
for a nonprofit in only two days.
This is Legends of Low Code.
The weather in San
Francisco is ominous,
but inside it's nothing but good vibes.
Everyone's ready to start
building an intake app
for nonprofit Pacific clinics.
Pacific Clinics was named
Uplift Family Services
when we filmed this challenge.
They may have a new name
or retain the same critical goal
getting families
access to the help they need.
My name is Eleanor Crystal Sumi.
I'm the vice president
of research and program development
at Uplift Family Services.
Uplift is a mental health
behavioral health organization
that serves all ages.
Our services range
from addiction prevention
to intensive wraparound services.
In just 48 hours,
these brave teams will build and present
an app to take Pacific Clinic's
intake process from a list of tasks
to a smooth, automated process.
We need to develop an app
to make services
much more easily accessible
for individuals,
as well as an app for our clinicians
to minimize the time to
organize information
and spend more time providing services.
Let's meet our teams.
Each team has one
admin, one architect, and one developer.
Meet Team Quest, Janet, Zack and Puja.
My name is Janet Elliott
and I'm from Sacramento, California.
I wanted to audition for this show
because I wanted to get together
with other trailblazers.
I'm a solution architect at KickSoft.
My favorite activity brainstorming.
And I have a reputation.
For being awesome on a whiteboard
in my free time on the big movie bar.
And I also like to go camping
and go on road trips with my family.
My name is Zachary Banks
and I'm from Austin, Texas.
I currently am a product
manager at PayPal and I am a nine time
certified Salesforce architect,
and I'm a recent Golden Hoodie winner.
It's important for me
to be helping a nonprofit
because I've been
volunteering my whole life
and I really want to help them
further their mission.
My name is Pooja Fund.
I'm from Jersey City, New Jersey.
I became a trailblazer
while I was working
as a business analyst.
I think I bring to the table
problem solving skills.
If I win today, I will call my mom
first on the list.
She's very looking forward to this.
Introducing Team Odyssey,
Nanna, Chris and Lisa.
My name is Nana Gregg
and I'm from Dallas, Texas.
I am a solution architect
and in charge of learning and development
for a consulting team.
Been to every Dreamforce since 2012.
I am an MVP,
Hall of Famer and a singer for Apex
on the limits of Salesforce parody band.
All the trailblazers
I know y'all are gunning for me.
Let's do this.
I'm Christy Golden
from Los Angeles, California.
I'm a marketing director
and a Salesforce
consultant focused on marketing.
My favorite part of being a trailblazer
is all of the amazing
people that you meet.
My name is Lisa Mellinger.
I'm from Austin, Texas.
I am part of a consulting company.
Why should they pick us? Teenage me go.
So lame.
I shouldn't have started with you.
I am most excited about building an app
for a wonderful charity
and beating the other two teams.
And make way for a team adventure.
See? So, Susan and Rick.
My name is Siso Ntuli
and I'm from Atlanta, Georgia.
The skills I bring to the table
are leadership, energy and creativity.
I'm currently a principal
solutions engineer
as well as a proud member
of Salesforce military.
At home, cheering me on,
I have my beautiful wife
and my three lovely daughters.
My name is Rick and I'm from Saint
Louis, Missouri.
I've been working with Salesforce
for about six years
as an admin and a developer.
I'll tell you, I have to be
a little bit nervous
about the tight timeframe
we have for this competition.
I'm Susan Thayer,
and I'm from Lincoln, Nebraska.
I'm a Salesforce
solution architect during the day.
I'm just a mild mannered
Salesforce consultant.
But on the weekends,
I am crawling through mud
in obstacle course races.
I've come home with several gold medals,
but what I really want
is a gold medal from Salesforce.
I am very excited
that we're working with a nonprofit
and able to solve
some real world problems
while having a little fun
competition at the same time.
This might be low code,
but the stakes are high.
The team with the overall
best app will take home
$10,000 to donate to
any nonprofit they choose.
So
it gives me great pleasure
to say trailblazers.
Ready, set,
build.
And then
we had a really great conversation
with Eleanor about some of the problems
and the challenges that they're facing.
The people that they're serving
don't always have access to computers.
Sometimes all they have is a phone.
Sometimes they don't even have
that access cushion.
Puja and I are working on the data model,
high level, understanding the persona
and the object
and how it's going
to sort of flow through that.
So they're mapping out the process
and getting the technology ready.
And then once they have
that, I'm just going to drag and drop it.
And then from uplift staff,
they need to be able,
if they receive a call
to create a referral for that,
we're going to have a screen for
these are the questions to ask in order
for you to submit a referral.
That makes sense. Right?
So I'm right there now.
I want to use whiteboard,
but I don't want to write anything
the other teams will see.
You just write really small.
Usually history decides who's a legend.
Since we only get two days,
we brought in judges.
We're here to get up to speed
on the judging criteria.
Eleanor, what problems
are you hoping to see
solved by this time?
We need a way to easily manage
the referrals that we receive,
conduct intakes efficiently,
and then match our consumers
with the most appropriate program.
And what are you using to do that now?
We use Excel spreadsheets
to manage all of that.
You know, all of those
things are barriers
to accessing services.
You want to make life easier?
Yes. Your teams and your families?
Yes. Exactly.
Teams will be judged
on innovation, presentation
and finally results
how well they address
specific clinics challenges.
Dan, you're here
to evaluate the innovation of these apps.
I'm Daniel Peter.
I'm a Salesforce practice
lead at robots and pencils,
and I'm local here to the Bay Area.
I've done some hackathons before,
some nonprofit hackathons.
It has been decades of experience
that have brought me to this point.
The problems I'm hoping to see solve
this competition
are creating a great user experience.
It's about making a system
that people love to use.
Jess, what are you looking for?
In a great pitch? Simplicity.
I want to make sure that whatever story
that they're trying to convey,
it's simple enough for a six
year old to understand.
I am Jessica Chan Cobarras
and I'm a VP of marketing
here at Salesforce.
I've been at Salesforce
for 16 years and today
I lead a team that's responsible
for our content,
our events, our trailblazers,
really our experiences team.
I've been in many situations
similar to these trailblazers, right?
This is a time pressure situation.
And there are also often times that,
you know,
I have to come together with folks
that I may not have worked with before,
but really excited to see the app
and the solution.
But we also want to see
some of the how behind it.
So what are the things and components
that the trailblazers are actually using
to bring the application to life?
Trailblazers.
You know, Slack.
You love Slack.
It's how you bring the right people
in your project at the right time.
And the right time is now.
You're going to have set times to
huddle, screen, share, and consult
the Salesforce product experts.
The Slack station is open.
Hey, Deb, how are you? Great.
Do you have any place
that you just feel like
you don't have a handle on?
We're about 20 minutes into it.
So everything they serve underserved
communities and folks
that might not have access
to all of the tech that we do
uplift will send somebody to their home
to fill an application.
What tools and apps
can we use to make sure
that that person
has insight into their application stage
but they're not authenticated themselves?
Right.
It's the the rep
filling it out on their behalf.
They're never going
to be looking at this.
And any digital format,
the person you're serving. Right.
The client who actually needs
to have digital access
to that application.
So then they want to gather
satisfaction of the engagement.
How would you use the survey
in nonprofit cloud?
Would you just use
the survey functionality
or would you use something external?
You would need to create lookups
for service. Okay.
We also want to know
about digital signatures.
Is something like that.
Included in the nonprofit package?
It is not.
Does it have to be an actual signature?
Yeah.
Once they've gathered the information
from the parent,
they need the parent to sign off and say,
yes, this is correct and I agree to this
set of services.
Have you guys. The, you know.
Media experience,
so maybe that would be
a good place to start.
What was the best question
one of the other teams asked?
There were a lot of it, but
the marketing. Awesome.
Thank you so much.
I think the Slack station helped
us understand a pivotal piece of our plan
and also to validate
some of the build items
that we were creating.
I think initially
after the Slack meeting,
we felt a little defeated going in.
We just weren't sure of what questions
we needed to ask.
Oh, I wish we had more time to prepare
before we met with them.
We just didn't necessarily
know exactly what to ask.
But I think we do have
a really good sense
of where we're going now.
And we only got know
the 10 minutes with uplift
It becomes really important
to ask yourselves
those questions of like,
what is the expected user experience?
What is the value we're providing?
If you're not careful
and not asking those questions regularly,
you could wander
pretty far off the trail.
I remember when she was talking
about the people that they service.
I think she said
like 68% of them
don't have English
as their main language.
Yeah.
So I definitely feel
we should use a translation workbench.
That way we can put in languages
Chinese, Korean, Spanish,
whatever it might be.
I mean, you can even assign it
to the case manager that
specializes in that language.
I like that.
Had some us on assignment roles.
Yes, absolutely.
Are you feeling pretty confident
about the amount of time
that you have left on the clock?
Definitely.
I would love more time,
if that's what you're offering.
And how have you established
the roles on the team?
I think it's been pretty organic
so far, honestly.
Puja and I have been working
together, sort of brainstorming,
trying to understand the data model.
It's been nice to be able
to work with each other
and come to an understanding that way.
I'm curious about user experience,
so getting those referrals
submitted without people
giving up during the process.
We want to automate most of the process,
but we also want to make sure
that there is a human connection
between the case manager
and possible client.
I see some great low code tools up there
that you're using.
Is there one that kind of stood out.
There as well?
We're going to save it
for the presentation.
Okay.
Speaking from a low code
perspective, lightning
is the perfect decision.
So you can show and hide components
to make that experience
for our case managers
exactly what they need to give them
the information they need
at the right point in time of the intake.
And so,
of course, lightning
is the perfect decision.
It's not every day
you build a fully functional app
within two days.
It's not too often
you build a fully functional app
and a reality TV show at the same time.
That's true.
With just minutes
left of day one,
the judges share their observations.
I'm pretty impressed
with what I saw and heard out there.
I mean, should we start
with team adventure?
It was a little bit vague for me
compared to the other teams.
They didn't really show us much.
The team definitely seemed confident,
but are they overconfident?
That's what I'm wondering.
They claim to have some innovation,
but they wouldn't tell us what it was.
So.
You know, something that really
resonated with me
was when Team Quest was talking
about the human side of this
and thinking about
the actual individuals
and people and families
on the other side of this app.
Customer empathy and user
empathy, human centered design.
That stuff is really important.
I'm glad to hear them mentioning it
so early in the process.
I will say with Team Quest,
they spent a lot of time
at the Slack station
and they talked a lot
about the data model,
and they were even talking
about duplicate data,
which is not something I heard
the other teams talk about.
So I think that is going
to be something extra
that will be helpful
and really important for your business.
I'm excited to see
what they come up with there
with Team Odyssey.
The one thing that really
stood out to me today,
they actually admitted that they weren't
prepared for their time with the experts.
But what I will say with Odyssey is
their team dynamics seemed like
they were really vibing
All right, everybody,
day one is almost over.
How are we feeling?
I'm super impressed
with what the teams have been able
to accomplish so far.
They've all got something
to bring to the table.
Very proud to see them rise
to the occasion.
It's just amazing to see
all nine of them really trying
to solve our problem.
As a nonprofit, you can't even fathom
that kind of resource.
We're at crunch time, right?
We're halfway through the competition,
so it's just a matter
of being able to execute.
Day one comes to an end, and with it,
we're that much closer to the makings
of a legendary app.
Next time on Legends of Low Code.
Trailblazers.
Just 10 minutes left in the competition.
Trying to bring a project across
the finish line is really tough.
Three to come out of work.
Faster, faster, faster.