- That was your mistake that accidentally,
or by mistake you open any wrong website on a computer,
or you have some security breach on it.
- Next up, use "Have I Been Pwned?"
to see if any of your data has been leaked
in some of these big data breaches.
- Oh, this is so perfect isn't it?
- That's good. Yeah.
- I just misspelled the stupid website.
I mistyped "haveibeenpwned.com",
God knows how I could have misspelled that,
but now we've got all this
like
scary stuff on the screen,
that's trying to scare me into making some decision
that I normally wouldn't make like
MacOS Support.
If I call that phone number right now,
am I gonna get a virus?
- No.
- Because
- They're gonna, they're gonna ask for a
social security number though.
- Let's see what happens when I call this number.
- Hopefully you at home
didn't make that same mistake and then go to
this website.
(uplifting music)
- Sounds legit.
- Thank you for calling technical support,
you are speaking with Alex, how may I help you?
- Hi I was just on a website on my Mac
and I'm noticing that I'm getting some,
you know, security alerts?
and I wonder what I was supposed to do about that.
- What exactly you were doing on your computer, sir
once you got that alert?
- Well I tried to go to a specific website
and I think I might have mistyped it a little bit?
And I ended up on this other website now.
It says that
access to the PC has been blocked for security reasons
and there's a specific error code.
- All right.
Did you face this kind of the problem before
or today's the first time?
- No, that's the first time, never seen it before.
- All right.
Sir have you downloaded some file or videos
for the last 24 hours?
- Not that I can remember.
- All right, no problem, sir.
We need to check that while you are facing
this kind of the alert,
okay, might be possible that someone is
trying to connect to your machine.
So you've got that alert.
Okay?
I'll give you some instructions,
you need to follow that then definitely you
will out this problem right now.
Okay?
- Sounds good.
- Just tell me, sir,
what brand of the computer you are using right now?
- I am using a
MacBook pro.
- MacBook pro.
And what kind of the device it is?
It is a laptop, it is a PC, or it is a iPad?
- It's a laptop.
- It is a laptop. Okay.
Just follow the instructions very carefully, sir.
Look on the keyboard,
at the bottom left on the keyboard you see there is a
command key.
- Yep.
- You need to hold it down the command,
while holding it down,
press the letter N. N as in Nancy, just one time.
- Okay
- It go.
- Alright, I see I'm on Google now.
- Yes. You see a new, fresh page,
the new safari screen.
- Yes.
- Now you need to release the finger from the keyboard,
take your hands off from the command.
- Okay.
- Now look at the very top right,
you can see there is a safari search,
where you can type the website.
- Okay, yep.
- All right, you need to type there,
W-W-W dot,
- Yep.
- AnyDesk.com.
I spell out for you, sir.
How do I spell,
A-N-Y, any.
- Yep.
- AnyDesk.
- Okay.
- D-E-S-K.
AnyDesk.com.
- Okay.
- In one word, okay?
- Yeah
- Now hit enter on the keyboard,
hit enter button.
- I see website.
- The website is open, sir?
please read back to me.
- It says any desk, and then I see "Access.Now."
- You can see "download now",
"start free trial", and "order now", correct?
- Yep, yep, pretty much.
- Do not click on the start free trial, sir.
Do not click on the order now.
All right?
- Okay.
- You only need to click download now.
Okay?
- Okay.
- Now you get the option do you want to allow the downloads,
click on allow.
- Okay, I clicked allow.
- Now what is on the screen?
"Thank you for downloading"?
- Yes, I do.
- Now, there is a disclaimer,
being mentioned to you.
If, if you scroll it down, you can see there is a mention
like protect yourself from the scammers.
Did you see that, sir?
- Oh yeah, I hadn't noticed it before, but now I do.
- Now, that is a disclaimer for your knowledge, sir,
that while using your computer in the future,
if you receive any unsolicited advertisement or any kind of
the notifications on the screen
for asking any response from you
like, okay, yes, or allow,
do not give the positive response
on those unsolicited screen.
Okay?
- Yep.
- This is the way the people always
try to connect to your IP address
and you face this kind of the problem on it.
Okay?
So always remember this thing.
- Well, I appreciate you giving me that warning.
Thank you.
- All right, now let me tell you sir,
the file is being downloaded.
Do you have any idea where the file gets downloaded
in your browser?
- You know, to be honest,
I really don't know that much about computers, so I don't.
- I tell you how to check the downloads.
Look on your computer screen in your browser.
At the top right,
There is a small arrow pointing down.
- Yep.
- A very tiny arrow pointing down.
Did you see that?
- Yep, I got it.
- That is a download box.
Once you open the downloads,
you get the file, which has been downloaded now
- How late should we go with this?
- AnyDesk.dmg.
- Yep, yep.
I see that.
- Okay, you need to open that file.
Double click on it.
- Okay.
- What did you see next?
- So, I double clicked on it and it says,
now I can see any desk and then there's a little arrow and
it says "applications".
- Let me just verify,
AnyDesk highlighted it in red,
then,
- Yes
- Application is in blue, right?
- That's right. Yeah.
- Okay, you need to open the red one.
That is a, that is any desk.
- Okay.
- Then you click on the AnyDesk icon.
- Alright.
- Then you get the option
do you want to open that file?
Click on open.
- Okay.
Yep, I did.
- Now what do you see next?
You see the next window
like remote desk and this desk.
- Yes, I do see that.
Yes I do.
- Yeah, you can see on the left hand side,
you said this desk there are some numbers.
- Okay.
- Tell me the numbers.
- If I give you these numbers, you're gonna get
access to this computer, right?
- Sir, we need to get your network secured.
We need to connect your computer in a secure connection.
So we can diagnose the things for you that have
all being happening.
That was your mistake that accidentally, or by mistake,
you open any wrong website on a computer,
or you have some security breach on it.
Okay?
So we can diagnose the things for you and we can get it
secure for you.
Do not free, that is a free applications for you.
You no need to pay single money for that.
Okay?
The calls are being recorded for the
quality and training purpose,
So whatever we are telling you,
everything is being monitored.
We are not supposed to tell you anything wrong here.
Okay?
- Yep.
- So do not worry for anything.
That is a number to get your network secured.
Okay?
- Okay.
- And that is the number for the any desk.
- Yep.
So I'm just gonna wish you a good day,
and thank you for your time and
have a good one.
Bye bye.
We learned some stuff didn't we?
We learned how far you can go
without being hacked.
I mean like you can go all the way up to this part,
AnyDesk is clever, you know?
AnyDesk is, is legitimate software.
- Mhm.
- And I liked how he started attacking me.
It's like it was my fault.
- Yeah well, if I was in his position,
- I feel bad for this person to be fair.
- I would've been a bit more gentle when you
question legitimacy.
- Yeah
- Might lose some, some customers that way.
- I think that it's important too,
in these situations
to not be callous and cold
because
people that are on the other side of this phone line are not
in good positions in life.
You know, like this
happy people generally don't have to do this,
but this guy probably has to do it, feed his family.
And if, if I was in that position,
I'd probably be doing exactly the same thing he is
maybe a little gentler though.
Like, like David said.