hi there my name is Richard McMunn from
the interview training company past my
interview com and in this tutorial I'm
going to teach you how to pass a
housekeeping interview and in particular
I'm gonna give you a number of
housekeeping interview questions and
more importantly high scoring answers so
it does not matter what organization
your interview is for for this
housekeeping position of yours but I
promise you if you watch this video from
beginning to end it will make a big
difference to your preparation now
before I get into those tips and
all-important interview questions and
answers a very warm welcome to my
tutorial my name is Richard McMunn I've
been helping people for 20 years now to
pass their interviews and I always focus
on giving you top scoring answers that
put you across in a positive light and
also that make sure you meet the
requirements of the role so I'm gonna
give you an answers to your housekeeping
interview questions please do make sure
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uploading and also I would very much
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like thank you thank you very much now
before we get into those housekeeping
interview questions and answers there
are a number of skills and attributes
that we need to make sure you
demonstrate during your housekeeping
interview and there's only a short
number of them but these are really
important and this will make you stand
out from the other candidates first and
foremost honesty and integrity these two
things are really really important
they're very important attributes of a
housekeeper so you will be talking about
them when they say to you toe tell me
about yourself well I'm an honest and
person who actually integrity at all
times you need to be honest because the
housekeeping manager needs to put their
trust in you okay really really
important and number two think carefully
about the hours you can commit to you
before you go along to your housekeeping
interview what you don't want to do is
be at the interview and say oh yeah I'll
I will commit to all of those hours and
then not be able to do them so be honest
think carefully about the hours that you
can commit to and just be honest and
then make sure you do commit to those
hours now of course if you can work
additional hours maybe at weekends or on
social hours in the evenings that will
obviously be to your advantage not
everybody can do those and it's not
necessarily a
weka's requisite for the job however the
more hours you can do the better
number three high standards are
imperative so high standards of
housekeeping are really really important
so in the answers that are coming very
soon I'm gonna talk about high standards
number four the final one having an
ability to carry out your duties safely
and in line with your employer's
guidelines is also a must so following
guidelines and operating safely
basically the housekeeping manager needs
to be able to trust you to do your job
diligently and professionally whilst
following rules and procedures so that's
the poor thing is that I'm going to
focus on when I give you right now these
housekeeping interview questions and
answers now you can take notes if you
want to but I will tell where you can
download the full set of 17 housekeeping
interview questions and answers very
soon so please do stick around question
number one so start off and they'll say
tell me about yourself now in this
answer we need to focus primarily on
your work skills attributes and your
professional standards you can talk a
little bit about your outside life which
I will do within this answer but
primarily we need to make sure you focus
on work because that's all they're
interested in that is all they are
interested in so here we go here's my
sample answer - tell me about yourself
I'm a hard-working conscientious and
loyal employee whose work is very
important to me now outside of work I do
have a family to support and I
understand the only way I'll get to
provide for them long term is to be a
professional competent housekeeper who
can commit to the hours necessary I keep
myself generally fit and active which
means I have the motivation and
enthusiasm to carry out my housekeeping
tasks to a high standard I'm also
someone who is naturally clean tidy and
organized which I feel is a huge benefit
to being a professional housekeeper I'm
also a naturally organized person who
feels comfortable following set rules
and guidelines though in addition to
these skills I also understand how
important it is to you to employ someone
whom you can trust I am a trustworthy
person and my references will vouch for
them if you hire me as your housekeeper
I feel strongly you will be impressed
with my levels of integrity honesty and
also my high standards of work so that's
a great answer it's concise and it's
logical but it is also
positive and it's loaded with keywords
and phrases that match those previous
skills and attributes that I put up on
the screen that we need to make sure you
demonstrate this have a look at another
question of your Housekeeping interview
why do you want to be a housekeeper and
what can you bring to the wrong so why
do you want to do this job it's not an
easy task sometimes it's a thankless
task
so why do you want to do it so here's my
suggested answer I basically want to be
a housekeeper for four main reasons
firstly it is a job whereby I have
control over the standards of work I
produce I am someone who sets high
standards and as a housekeeper it is my
responsibility to carry out all of my
tasks to the required standard are set
by you
my employer now secondly I prefer to
work on my own and being a housekeeper I
would work to the pace needed in order
to get more jobs and tasks completed
quickly and efficiently now when you
work as part of a team you have to wait
for others to catch up thirdly I prefer
to work methodically and as a
housekeeper I would always have a set
plan in place for carrying out all
cleaning and household tasks in a
logical order
finally I like to please other people
and whilst working as a housekeeper I
will get to have a positive impact on
people's daily lives so that is another
really strong answer and it covers four
main reasons I think that's important I
want to be a housekeeper for four main
reasons so you thought about that so
write down the reasons why you want to
be a housekeeper and you might just have
three reasons but say at the start I
want to be a housekeeper for three or
four main reasons and that then shows
the interview panel
that you have thought about this you've
already thought about why you want to be
a housekeeper let's have a look at
another housekeeping an interview
question the job of a housekeeper can be
stressful at times how do you handle
stress on a daily basis here's my sample
answer the best way to handle stress is
to be organized and to never detract
from the standard you set yourself
stress is a direct result of being
unorganized and also reacting to things
without first of all thinking logically
now whilst working as a housekeeper the
stresses that can come your way or
simply as a result of even not working
quickly enough not carrying out your
duties to the right standards and also
reacting negatively to people who might
not respect the work that you
so to reduce stress as a housekeeper you
simply have to be on time work to the
right standards quickly and efficiently
make sure you have enough cleaning
supplies in stock and also don't react
to people who are either disrespectful
or unappreciative if you follow those
simple rules stress will occur
infrequently and you will be a far
happier and productive housekeeper so
that is an intelligent answer because it
demonstrates that you understand what
causes the stress that's the important
part you're saying whilst working as a
housekeeper the stresses that can come
your way are so then you you would
really thought about they so you
understand what causes a stress and you
are also mentioning there that you know
how to to keep it as low as possible
because as a housekeeper there's going
to be times that you will be stressed of
course there will but you know how to
handle it so it's another great answer
now I've got two more questions to run
through so please do stick around but
there is a link that's appeared right
there in the top right hand corner of
that video if you click that link it
will go through to my website where you
can download all 17 excuse me
all 17 housekeeping interview questions
and answers in a document and you can be
learning them within two minutes from
now but do stick around and watch this
next two questions what are the main
duties and responsibilities of a
housekeeper so the reason why they would
ask these questions is they want to to
see whether you've read the job
description and you know exactly what's
involved because some people they don't
look at it they see it as a job there oh
I can do that job or go long to do it
and then they're quite shocked at the
level of responsibility that you have
and it's a very very important role it
really is in an organization or if
you're a housekeeper for an individual
or a hotel wherever it is it's a really
important role people they they don't
appreciate how much work housekeepers
put into keeping things you know neat
tidy clean everything stop top it's a
really invaluable role so let's have a
look at this answer I've studied the job
description for the position of
housekeeper and the key responsibilities
include cleaning rooms and common areas
to high standards disposing of rubbish
and trash reporting any maintenance
problems or issues changing bedding
cleaning restrooms and also making sure
ancillary items are kept stopped up I
would also be responsible for cleaning
spillages assisting guests where
appropriate and also being available at
short notice
to tend to relevant housekeeping duties
the role requires an ability to work to
a high standard be able to carry out all
tasks in a timely manner and also be
available as and when needed and as
requested by the housekeeping manager
okay so that demonstrates that you've
looked in to the role the main duties
and responsibilities of a housekeeper so
they won't come as a shock when you have
to do them really important another
question which parts of the housekeeping
job will you enjoy the most and which
will you find the most challenging or
frustrating there's a really good
question difficult to answer here we go
I think the parts I'll find the most
rewarding will be seen the results of my
work on a daily basis now whilst some
people would find their repetitive tasks
frustrating this is the part I'd
actually find the most rewarding
carrying out the same tasks to the
required standard is a challenge I would
actually enjoy in terms of the parts I
would find the most difficult it would
probably be in terms of making sure
other people's work is to the same
standard as mine I would imagine there
are some housekeepers out there who just
carry out their works and the minimum
standards whereas I like to do my duties
to a high standard I would also find
suppliers who let me down to be a little
bit frustrating however I do have a
naturally positive attitude and I would
simply focus on my own work and carry it
out to the same high standards always so
that is a good response especially in
respect of the challenging or
frustrating aspects but you are
mentioned and this is important at the
end you're saying I've got a positive
attitude because that's what you need I
mean whenever I've come across
housekeepers whenever I've stayed in
many hotels in the past they you know
that they do a brilliant job I really
appreciate them and they're always very
happy and always very positive and you
need to be that when you are a
housekeeper so if you want to download
those full set of seventeen click that
link again and it will take this through
I'll just quickly show you to my website
here pass my interview calm these 17
housekeeping interview questions I've
listed them all here you've got those
ones that I've covered in the video to
say you going to write them down and
then these 17 more questions for your
housekeeping interview there's also some
tips on the page there are five tips for
passing the housekeeping interview so do
read them as well so that's on that link
there in the top right hand corner I
hope you've enjoyed that don't get
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shake that I love creating these videos
for you guys yeah say hi in the comment
section below and if you have any
questions let me know I wish you all the
best for passing your housekeeping
interview and have a brilliant day thank
you for watching