On our Zero Hero journey
we create a safe day every day
when we pursue prevention
learn through excellence and events
and support our patients and staff [Music]
there is no other children's hospital like Nationwide Children's Hospital no matter
what your role is you played a role in keeping our patients and families and each other safe patient
safety and staff safety are foundational values in this organization I think it's definitely a point
of pride we are known throughout the nation as being Zero Hero our families trust us when their
children are here that we ensure no harm comes to them and our employees trust us that when they
come to work that they will be safe at work so for us zero harm was and it still is the goal [Music]
creating a safe day every day for me means asking questions
speaking up
teamwork
reporting near misses
being an active listener when concerns are brought forward
it means safe disposal of hazardous materials
no distractions
training to handle every situation
effective communication
it's about thinking about what safety means from the perspective of my job
and my role to ensure that our patients family and each other are always safe
the idea of zero harm has led to our nationally recognized Zero Hero program it was probably
seen as an intimidating goal still is but one that is so worth our time and focus because
of that commitment Nationwide Children's has led the nation in reducing patient and
employee harm and our hard work continues to improve outcomes for children everywhere our
staff including me have great pride in being Zero Heroes a role we dedicate ourselves to
every time we start a shift being a Zero Hero is a great responsibility and an amazing honor
I think anyone that is driven to work in a pediatric hospital especially a pediatric hospital
that is known internationally as the home of patient safety wants to be here because they want
to do good medicine historically has been very hierarchical but we don't believe that we really
believe that everybody should have a voice and has a voice it's important to communicate openly and
to speak up so we can join together as one team to make improvements proactively before events occur
proactive safety work is really looking at the environment looking at the clinical care looking
at whatever situation that you're in and trying to anticipate what could potentially go wrong
when you think about learning from excellence best practice to have all voices at the table
majority of the time things go right safety is understanding the work that
is done successfully and really understanding why and how that success was able to happen
the care of patients and pediatrics can be challenging sometimes emotionally I think
that support is actually one of the most critical pieces of our Zero Hero
initiative because without supporting each other we're really not able to carry out our
mission then we can't achieve the best care possible for our patients I think what makes
Nationwide Children's Hospital special is the thousands of employees that show up here every
single day uniformly focused and committed to preventing harm to keeping each other
safe to keeping out patients and families safe that's what makes this place special
be a Zero Hero
do it for me
for me
let's do it for each other
thank you for being my Zero Hero
[Music]