- What skills is a Salesforce admin need
to succeed in today's world?
♪ Awesome Admin ♪
(cheerful music)
Hello and welcome.
I'm Gillian Bruce,
Principle admin evangelist at Salesforce.
In this video,
I'm gonna tell you all about an amazing new resource
that's gonna help you understand the skills required
to be a successful Salesforce admin.
Otherwise known around here as #AwesomeAdmin.
Introducing the Salesforce Admin Skills Kit.
Whether you're a job seeker looking for a new admin role,
a seasoned admin with years of experience under your belt,
or an employer looking to hire a rockstar admin,
the Salesforce Admin Skills Kit is your go-to guide
when it comes to understanding admin skills.
With your help, we've identified and defined 14,
count them, admin skills, that are important to understand
in the context of being a Salesforce admin.
These skills include communication, user management,
business analysis, process automation and problem solving,
just to name a few.
- Oh, whoa, whoa, Gillian, that's a lot of skills.
- Don't worry, J, we've got it covered.
Now, we understand that not every admin
is going to have all 14 of these skills,
nor does every admin will require you to have them.
The way we like you to think about these skills
is that it's a guide.
It's a guide to help you get a better understanding
of the different types of skills admins at varying levels
are using to help deliver incredible results
at their organizations.
- Oh, okay.
So it's kind of like a blueprint for success.
A simple way to represent the types of skills
employers are looking for in admins,
and how admins can build their skill set
to become an even awesome-r admin.
- Yes, J, that's right.
Minus the awesome-r, not really being a word.
Job seekers, if you're currently looking
for a Salesforce admin job,
use this kit as a guide when writing your resume
and preparing for interviews.
For each skill you'll find three examples
of how this skill can be represented on your resume.
Current admins, if you're already working
as a Salesforce admin, use this kit as a framework
when preparing for performance reviews
because they will help you showcase
your amazing, awesome admin work.
You can also use the resources provided
to learn more and develop each skill.
Employers, if you're looking to hire
your next rockstar admin
use this kit as a guide for writing job descriptions
and interviewing candidates.
For each skill
you'll find a high level overview of that skill
and three examples of how you might represent that skill
on a job description.
- So, Gillian, do you have any tips
to help everyone get the most out of the kit?
- Well, yes, J, of course I've got tips.
In fact, I've got five of them.
Number one, familiarize yourself with all 14 skills
before adding any of them to your resume or job description.
Number two, keep in mind that this kit is not intended
to be a one size fits all tool,
rather it's intended to be a guide
that helps you select the skills
that are most relevant to your situation.
Number three, you do not need all 14 skills
to be a great Salesforce admin,
nor do you need to include all 14 of them on your resume
or job description.
Number four, use the examples provided as a starting point.
Don't cut and paste this verbatim.
We'll find you.
(drum beats)
And number five, don't forget about transferable skills.
Often skills from previous roles can help an admin succeed.
We are thrilled to share this amazing kit with you
and we want to hear your thoughts, your feedback
and your success stories.
Please be sure to fill out this survey
and share how you're using the kit
with #AwesomeAdmin on Twitter.
I cannot wait to see what you do with this
and with that I'm Gillian Bruce
and I'll catch you next time in the cloud.
♪ Awesome admin ♪