Right now what we are doing we're trying
to head to a private impound.
I get the call out there to say, hey someone's
parked in this residents reserved parking spot.
Unfortunately we got some violators rain,
sleet or snow it don't stop them from violating.
[phone ringing]
Hello there how are you doing?
This is the tow truck driver.
How you doing?
OK, I'm right here in front of the leasing office.
I'm going to talk to the resident that just called me
and saying that this is her parking spot.
All right, let me get her proof and then we'll get,
we'll get the car cause I can't touch it until I get proof.
Hello, is your address on your ID?
OK, and then let me see the lease, to make sure,
to make sure of the name.
But the parking spot number 51 right?
NEW RESIDENT: Mm-hmm.
That's what I need to see.
I see your address and I don't see
nothing about the parking spot.
Every other complex we have it's so easy to show me proof
for a particular parking spot.
They can show me a parking pass, it's anywhere on your lease,
but this one complex they, they don't, they don't have that.
So I still need proof that parking spot number 51
belongs to her.
You said they just wrote it on a piece of paper
when you first moved here?
[inaudible]
A sticky note?
Oh!
It's on a sticky note?
Ma'am that can't hold up in court!
But hey we've got to figure something out
because I have to make sure that I'm making the right decision
and I'm towing the right car.
This is [bleep].
Ma'am I see your address but I don't see
nothing about the parking spot.
We'll ask them.
This your parking spot bro?
Do they give y'all proof?
This a conflict, the answer's right here.
Hello, B,
DERRICK: Jeremy,
So they basically saying that the rent
office just basically tell them that this their parking spot.
But the rent office didn't give them proof.
DERRICK: You got her driver's license, you got a lease
[inaudible] drivers license, lease.
I'm going to take a picture of the car in the spot first.
DERRICK: Take the picture and everything
and then let's get it taken care of.
All right go up to the car and have her sign, have her sign
the forms.
I gotcha.
He just really just explaining to me like look with situations
like that you really can't get in too deep.
We got a job to do.
So I do what the big man say do.
You parked, you parked in the reserved parking spot.
RESIDENT: I know about that but I live here.
The residential parking spot is here, she's here,
she said that's her parking spot though.
RESIDENT: This is my friend's car.
Fernando - This him?
Hello?
So we got, we got, listen, listen, we,
we have another resident that's saying
that this is her parking spot.
We have two sides to say that this is their parking spot.
Now what do we do?
Oh Lord!
You got proof?
You have proof that 51 is yours?
All right if you could show me proof,
if you can show me proof, I'm going to let it go
without, without the drop fee.
So if he can get here in 10 minutes.
NEW RESIDENT: OK, That's who, she said that's her spot.
Right, I'm the wrong one to deal with it because I'm gonna
try to side with everybody to figure
out what's really going on.
The leasing office is closed and I'm just out
here trying to play Judge Judy.
I got a call B. B?
DERRICK: Yes Sir.
I was getting ready to pull the car right,
she says that this is his parking spot.
DERRICK: All right.
And he was like if we tow, we tow, you if you tow
my car we're going to sue you.
DERRICK: Now there's a lot of confusion.
We're not going to get to the bottom of this tonight.
All right Bye.
DERRICK: I know Tay want to protect the company
and make sure that everything we're doing is right.
But now you have to end this thing
quickly and make your best decision and go from there.
So what, so what did he say?
[inaudible]
I'm about to move.
All right I'm going 10 minutes have passed,
we have other properties to get to.
It's Friday night.
It's impound weekend.
He never showed up so I'mma get in there and I'mma go ahead
and tow the car and the leasing office will
handle that in the morning.
Oh my God I don't know what to say no more about that,
that [[[bleep] just gave me a headache.