we're about to ring 10 electricians on this burner phone and if they answer the phone they win a
prize no questions asked a little bit of cash can we get a deal over the line say for next Tuesday
thank you uh what's your cheapest phone it just needs to make calls text maybe a game of snakes
or two oh yeah I know which is that 20 pounds and uh do you take cash uh yes let's have a look yeah
no problem yes I'll add the money ready you bring the goods and we'll make the transaction probably
take about half a day of course we have to get a burner phone because some of these electricians
know us although we've never been to Great Snoring before when we're finished this phone's gonna have
to go in the bin incorrect number not a good start with the technology I would suggest let's try
again it's ringing it's ringing not looking good at the minute third one first ring second ring
third ring Oh leaving the message hello Terry um I'm bringing up about a Lazy Spa hot tub I've
just bought and I need an outside socket Outlet fit in it if you can give us a ringback on this
number a lot this one's got all bases covered plumber electrical oh it's a machine just tried
the phone call or angle for an attorney you're out of there okay no hello hello oh
long Gap there oh three rings always get nervous at three absolutely not interested
in a bundle or did that change ringtone have you heard of efixx before hung up on me I think
yeah he wanted to get me off the phone quickly yeah couldn't wait to get rid of me wow imagine
you've changed number and you've forgot to update the Niceic super busy doesn't need any more work
that's a great place to be isn't it a chance to ring a stud in the electrical industry how
wonderful this will be didn't get through to the stud okay so called him was on the phone
so it was brilliant and didn't go to voicemail and just cut me off fantastic yeah just just
nothing just dead now even I want the voicemail to kick in because I'm sick of it ringing no
voicemail just just rang and rang and rang and rang and then nothing don't want any more work
I'm really busy so we found our electricians using a combination of Google and that classic
electrician near me search and the contractor finder on the NICEIC website and the results
aren't looking that good so now we're just waiting for these ones to call back
got it someone's on the burner line
hello there massive thanks for ringing me back I'm Gary and I'm from efixx hello hello
all this waiting around I'm getting a little bit of a dab and at the old snakes again well I've
been reading up about great snoring on Wikipedia and if this is the best they can do on Wikipedia
no longer they call it great snoring now to be fair the electricians have great snoring
probably aren't snoring they're probably working hard just like lots of electricians out there in
the field and are literally too busy doing what they should do you know time is literally money
you've got to fit stuff otherwise you don't get paid and it's that balance isn't it between work
and answering the phone and that's the same I was out last week with literally one of
the fastest electricians we know Ross is still top of our leaderboard after well over a year
he can multitask I actually saw him on site answering his phone it's tucked under there
taken even got himself a task to do as he was doing it whether he did that or not moved on
to something else remains to be seen I have yeah I have had somebody else look at this
but they I can put all their emails up and just followed onto your adult information
however I still think I've got one more call to make having spent today calling
all those electricians with varying degrees of answering the phone there is one electrician
I can guarantee every time I ring him Adam from South Manchester electrical never answers his phone
that's not South Manchester electrical you Kieran well you're not Adam you don't sound
like Adam you aren't called Adam so why is Kieran answering the phone on behalf of Adam
So Adam um employed our services that Rewired to look after his admin tasks so we basically look
after his quotes his invoices his inbound and outbound calls and emails okay what's
that difference maybe to having a secretary maybe based at home or somewhere like that
so down here our um our boss he employed but he employs basically people from the electrical field
so um we do have a knowledge of the electrical background um so I worked in a wholesaler so I I
would know the difference between a double socket a single circuit a switch use for Consumer unit
whereas your Joe blog sort of person might not understand the terminology as well so that's why
it's always good to have someone like us on board because we do know the terminology of what people
are asking for so if you're answering the phone for Adam and you're obviously sending out those
quotes and all the rest of it are you also perhaps even managing his calendar and telling where he's
going each day yeah so how it works is for example someone will ring in on the phones like yourself
um I'll book you in the diary um adding all then come out to you take the information down and
then feed that back to me um either on a note or on a voice recording I will then input that onto
his own software and then send that off to the customer if it's approved that's then booked in
right so in other words I think Adam's offloading all the things electricians don't want to do they
don't want to answer the phone so I don't want to do emails they perhaps don't want to send
out those quotes in a timely fashion so that would suggest that Adam's got a lot more time to install
those wiring systems and pick up the big money and also spend a lot of time flashing around
on Instagram yeah exactly that so we'll have a lot more time on the tools and even better it
gets a lot more time his family okay thank you very much for explaining rewired to me Kieran
no worries take it easy what a great service I will leave a link for it in the description but
what did you think Gordon yeah that's great I mean we've met both Adam and Dan on our efixx TV
well probably a good few months ago they aren't as fast as Ross um but and that's coming up soon
we haven't shown that yeah we saw we'll yeah watch out for that but yeah great service Adam
is work-life balance seems brilliant now I mean again so I'm super early he's got a big family
yeah just add another one as well but think of that business thing answering the phone is
super important you know it could be that next job we are going into what could be challenging
time so you want to win business sometimes just answering the phone first get to that business
it does yeah however if it's something like upselling that you're interested in because you
want to maximize your time in an installation and the money you can get from a customer you
might be interested in the video we did with Richard Few which is just over there