Leon Welicki: Hello there and thank you very much for joining
us in this new Azure Portal How To video. Today, we learn
how to troubleshoot issues with your virtual machine using
the tools available in the portal and for that, we have Summer
Gu, who’s going to teach us how to do that, so thank you
very much for joining us, Summer.
Summer Gu: Thanks for having me, Leon. I’m super excited
to show you how you can troubleshoot your virtual machine
issues using new diagnose and solve experience.
Imagine now you have a virtual machine that you cannot
RDP into. What can you do? You can either search for
information online or you can submit a support request with
Microsoft support and get help from there. But now, the fastest
and easiest way to do it is actually to use our new diagnose
and solve problems page that you can access right from
your resource page on portal and you can start from there
and troubleshoot your virtual machine issues within clicks.
Now as we enter the diagnose and solve experience, you
can see a bunch of common problems tiles, so those are
common problems that we identify together with Azure
compute product teams, Microsoft support teams, and also
our dev teams. So, that includes a bunch of different kinds
of virtual machine issues, such as deployment, connectivity,
and also performance management, all kinds of different
problems.
Leon: Well, this is super good. So, basically, what we are
doing here is I was in a VM page. For that VM, you click
on diagnose and solve problems and you’re offering me all
this content, scope to that VM.
Summer: Yeah, exactly.
Leon: Super cool.
Summer: Yeah. And also, our dev teams have been continuously
working on improving the troubleshooters and also the contents
so that we can provide the best experiences for our customers.
Leon: Well, that’s nice. So, basically, another important thing
that you just said is that the content that is displayed there
are some of the most common issues based on data from
customers, engineering, content, etc. etc. So, it’s basically
like a digested set of problems that are representative of
what of customers go through, right?
Summer: Yeah, exactly.
Leon: Super cool.
Summer: So, let’s go back to our connectivity scenario.
We click on can’t connect to VM because we cannot via RDP.
And we select cannot RDP here, so it automatically gives
us the troubleshooter and it takes less than a minute to
run on your virtual machine. And it tells you more information
about possible reasons that you might not be able to connect
your VM, for instance, or you might have your firewall
selected correct. You might not have your network security
rules set correctly. Oh, it just finished running.
Leon: It was seconds.
Summer: Yeah, exactly.
Leon: Nice. So, what happened here? What happened here?
Summer: So, yeah, let’s see. The window’s filled with a boot
error, so it looks like we’re having a boot error here with the
error code here. And it shows you more information here
and it also gives you recommended steps down below
that you can follow step by step to troubleshoot your VM
issues within clicks.
Leon: So, basically, what happened is that you ran a bunch
of tests and a bunch of diagnostics in my virtual machine?
Summer: Mmm hmm.
Leon: From the portal?
Summer: Yep.
Leon: And then once that’s done, you’re coming back with a set
of like recommendations with data and recommendations that
I can follow to solve the problem.
Summer: Yeah. Basically, you can follow those recommendations
step by step, and it’s super easy and handy. And if you don’t
want to wait for that automatic troubleshooter to run, an
alternative is to use our manual troubleshooting steps here.
We have a list of documentations that we update regularly
that shows you more information on how you can troubleshoot
your RDP issues. For instance, the one here with the boot
error, you can go here, boot errors, boot diagnostics. You
can see more information about why you’re having this boot
error and also how you can go ahead and solve that issue.
Leon: But the nice thing is I don’t have to. Basically, the
automatic troubleshooter is digesting all that information for
me. If I don’t want to wait or if for whatever reason, I want to
go through the docs, I can do that. And you’re putting all those
docs front and center, so I don’t need to search them on the
web, right?
Summer: Yeah, exactly.
Leon: It’s nice.
Summer: And we can go back to the solutions section here.
It says that if you find that you cannot connect to your VM
in the future, you can always view a screen shot of your VM
using the boot diagnostics. How can we access the boot
diagnostics then?
Leon: How can we?
Summer: Yeah. We can also have that from our diagnose and
solve problems here. So, let’s go back to the home page.
And you can go from here, the troubleshooting tools. On
there, we have a list of tools that we also update regularly
based on our dev engineering work and we have this boot
diagnostics here we can enter. See, we have the exact same
error code here.
Leon: Oh, that’s nice. And that’s a screen shot from the VM
directly in the portal.
Summer: Exactly, exactly. You can always go to this documentation
and click on the error code.
Leon: Which is the same that we saw before, right?
Summer: Yep, exactly. And yeah, you’ll see all the steps,
even more detailed with images and screen shots. You
can always follow those steps to troubleshoot your
connectivity. Yeah.
Leon: That’s very nice. So, basically, what we saw is that
I’m on a virtual machine.
Summer: Mmm hmm.
Leon: I can use the diagnose and solve problems tools to
self-help myself basically.
Summer: Yep.
Leon: And I have two paths that I can go. One is that I use
the diagnostic tool that is going to tell me what is going on
and give me set of steps. But if I don’t want to wait, I want
to do this on my own, you offer me all the links of the relevant
stuff that I can go and learn myself.
Summer: Yep, exactly.
Leon: And once I know what to do, you offer all the tools right
there. So, few clicks and I can see screen shots from the VM,
see the whole console and what not.
Summer: Yeah, absolutely.
Leon: This is really good. Thank you very much for showing
us that.
Summer: Yeah, thanks.
Leon: And thanks every one of you for watching. Please leave
us a comment in the comments section Follow us on Twitter.
And look forward to seeing you in the next video. Thanks
for watching.
Summer: Thank you.