today I'm gonna tell you about a negative experience that I had at Trader
Sam's at the Disneyland Resort but make sure you stay tuned until the end
because I'm gonna share with you what Disney did to turn it around for me
I have debated for a very long time whether or not to post this video
there's enough negativity on the Internet as it is but if I can do
anything to help turn your trip around so that you don't have an experience
like we did well it's worth it the important thing to know is how do you
deal with these situations when they arise every time I go on a Disney
vacation I think one restaurant that is going to be the restaurant of the trip
for this trip Trader Sam's was the one I had heightened expectations for this
place I had gone online and read some amazing reviews I have seen some
fabulous videos on YouTube all about the amazing experience that is Trader sounds
so we decided to have dinner here on the last day of our trip when we arrived we
expected it would be busy we may need to wait but thankfully there were four
seats right at the bar waiting for us we are at Twitter's now
we sat down the bartender let us know it was going to be a couple minutes before
he could help us and that was no problem at all no we've never been here but I've
heard so much about it I need water I need food I need
you want to check out the menu tacos
sort of Europe been here before but this sleeping
yeah that's the one they served in a souvenir tiki bar Disneyland Resort our
favorite witch doctor neurologist has conjured up new mugs Trader Sam's been
working overtime and made sure each one was shrunk with the utmost care there's
no more fitting way to enjoy the shrunken zombie
about 15 minutes later the bartender finally got a chance to come around to
us because it was very busy and asked to see our ID we presented him with all of
our drivers licenses and unfortunately because we are from Canada he was not
able to accept Canadian drivers
like it says in the traffic
Liz Elora both have their passports aren't and Ben and I did not but
thankfully we were staying in the hotel so I told the bartender okay no problem
we're gonna run up to the room and grab our passports upon returning to the
restaurant we sat down and then we waited
you need your passport otherwise Disney be an adult and everything you need to
know and waited
no matter what we did the bartender just did not really want to make eye contact
with us he knew that we'd come back it's not a
very big place and it was very clear that for some reason the bartender did
not want to serve us I was expecting this amazing experience we were planning
on spending a good amount of money at this restaurant to try a number of their
drinks and menu items and unfortunately after you know after 20 minutes of not
being served the second time we've returned we decided to leave why we
didn't get searched so basically if we can give you one little tidbit no I'm -
so as we left I was so crushed that we wouldn't even be served and I have to
say this is not the fault of the restaurant from the looks of it it looks
like a fantastic restaurant it has nothing to do with the policy and it had
everything to do with the way that we were treated by one cast member I don't
know what was going on in this day but for some reason we did not get the
experience that we would have expected from a cast member upon leaving the
restaurant we went straight to the guest services in the lobby at the Disneyland
Hotel I spoke to a lovely wonderful cast member named Molly and she listened to
everything I had to say I got very upset I'm not gonna lie this grown woman
teared up and full-on cried it was just a natural reaction I have always been a
very sensitive person Molly I thank you I salute you
you were amazing thank you very much for giving us the two fast passes for
everyone in our party because it helped make up for the time that we lost
sitting at the restaurant waiting to be served which was in total about an hour
now Disney is one of the few companies left in this world that is dedicated to
making those magical moments for you and your family and if they don't know about
a negative experience they're not going to be able to do anything for you so at
the very least telling them helps you get it off your chest and it gives them
the opportunity to see if they can turn things around that being said I also
think it is just as important to give positive reviews on the cast members
that you come across on your trip that have gone above and beyond to make your
day special even though I had a bad experience Disney managed to turn things
around and we had one of the best evenings of the trip