Welcome to twominenglish.com. Teaching you English through two-minute lessons.
In this lesson, we will learn phrases you may use when talking about your credit card.
Citibank Cards, good afternoon.
Hello. My name is Jason Stewart.
Hello Mr. Stewart. You are talking to Frank. How can I help you?
I didn’t receive my credit card statement. Can you help me out with this ?
Okay. I’ll need your credit card number so that I can access your account.
Sure. Its 4323 5764 6354 6912.
Alright. I’ll also need to ask you a couple of verification questions.
Yes, no problem.
What’s the month of your birth?
January
And your mother’s first name?
Its Helen.
Perfect. Do you want it sent through email or regular mail?
I need that as soon as possible so please mail it to me.
Sure. Your credit card statement will be sent to you within 24 hours. Is there anything else I may help you with?
No. Thank you.
Hi Paul, how are you?
I’m good Jason but you look stressed out. What happened?
Man, I’ve just received my final credit card statement. Gosh, it’s ugly. I don’t know if I’ll be able to pay all of it.
You should have used it carefully Jason. How much is it ?
Almost $3000!
Gee... that’s too much indeed!
I know. But it wasn’t me. It was my wife. She used it a lot when she traveled.
Well...It seems she bought everything she put her eyes on!
Tell me about it. Anyway, I’ll talk this through with the bank and see what can be done.
Good luck, man. You’ll need it.
I’ve made up my mind already. I’m taking the blue one.
Great choice. Are you paying in cash as usual, Mr. Jason?
Actually Kate, I would like to pay through my credit card this time.
Sure, no problem.
Are there any specific banks you deal with or any bank would do?
We accept credit cards from all leading banks in the States and abroad.
In that case, I’m sure my Citibank one will do then, right?
Absolutely!
Hi Frank. I want to use my credit card online. Can you help me out with it ?
Sure Jason. When you click the credit card payment option, you will see a form asking for your credit card information
Type your credit card number and CVV number.
Okay. But what’s the CVV number ?
Its a 3-digit number given at the back of your card.
Flip your card t and you’ll see it.
Yeah, I got it.
When you fill in the information, your bank will send a confirmation code to your cell phone.
Use that code to authorize the payment.
Okay. Thanks a lot man. I’m sure I’d have messed this up if I had tried it on my own.
I’m glad I could help!
I want to use my credit card online.
I didn't receive my credit statement. Can you help me out with this?
Your credit card statement will be sent to you within 24 hours
I'll need your credit card number so that I can access your account.
We accept credit cards from all leading banks in the States and abroad.