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ANUJ GOYAL: I'm Anuj Goyal.
I'm a product manager for Chrome Browser Enterprise.
And here's the agenda today.
We're going to talk about why the browser is
becoming increasingly important in the enterprise.
We're going to talk about Chrome browser benefits,
improvements since last year, future enhancements that
are coming in 2019, and finally, how to get
started managing Chrome Browser Enterprise.
So let's get started.
We all know the way that enterprise's work is changing.
This is being driven by rapid technology changes.
What was once impossible is now possible,
and what was once possible is now normal.
Employees want flexibility, agility, speed, and access
to what they want when they want it.
People want to be able to pick up their kids,
take calls from the car, work from home, and respond to email
wherever they are.
We all know this and experience this every day.
With the affordability of cloud computing,
the reach of mobile devices, and the ubiquity
of fast connectivity, technology in the work environment
is vastly different from what it used to be.
So let's look at some stats.
84% of people work in virtual environments at least
part of the time.
On average, an employee has 22 apps
and they have three devices.
Almost half of those devices store
some business critical data.
And finally, remote work is the norm for about 70%
of your traditional information workers.
So what you need is a secure browser
that can be managed centrally while keeping
employees productive.
Big drum roll.
That's Chrome Browser Enterprise.
It provides secure, trusted access to data, apps, and cloud
services.
The browser also connects employees on any device
and proactively protects users while they work.
Your users get a consistent, customizable experience
wherever they want to work, and IT admins
can easily manage permissions and policies
across every user, every device, and every platform
that they have in their enterprise.
It should be no surprise to learn that Chrome browser has
been evolving over the past 10 years
to support enterprise users.
We started with administrative GPOs
and then we added features, additional features,
that customers requested for enterprise use cases.
As the web has grown, so have our enterprise capabilities.
Also in the past year, we've added the ability
to manage Chrome browser from Google's Admin Console.
And we'll detail additional feature enhancements
later in the presentation.
First, let's talk about the impact
that Chrome can have on an average enterprise
of about 20,000 employees.
Forrester Consulting has said, one, Chrome
is easier to troubleshoot, and two, help desk turnaround times
are much, much faster.
So overall, end user productivity increases
and enterprises see tangible benefits within six months.
This further validates that Chrome browser can enable
your IT admins, IT help desk, and employees
to be more productive.
So quick poll of the audience.
How many of you are Chrome Browser Enterprise users?
Hands higher.
Come on.
Thank you.
I appreciate it.
All right, let's talk about what we've done since last year.
First, we've improved security in many, many different ways.
The web is a dangerous place, and we
have blocked third party processes
from hijacking Chrome.
Two, we've improved the verification process
for extensions, and we've prevented deceptive extensions
from being installed in the enterprise.
Three, we've let enterprise users know if their enterprise
password has been compromised and if it's being
used outside of their company.
And last, we've rolled out site isolation to contain threats.
This is a key differentiator of Chrome browser
to keep your end users safe.
But, but, but, but no security discussion
would be complete without discussing Flash.
For the past 20 years--
yeah, you can laugh.
For the past 20 years, Flash has helped
shape the way that you play games, browse the web,
watch videos, and run applications.
But over the last few years, Flash
has actually become less common.
Three years ago, 80% of Flash users--
excuse me, 80% of Chrome users visited a Flash website
once a day.
Now Flash usage is only 6%, and it continues to decline.
This trend shows that websites are
moving to open web technologies such as HTML5 and PWAs,
which are faster and more efficient than Flash.
So IT admins, hopefully I'm looking at all of you,
please work with your software vendors
to find a migration path away from Flash.
Since Next 2013, we've also streamlined
how are browsers managed in existing environments.
For example, we know a lot of you
use third party tools such as SCCM and Intune
to manage your applications.
We verified that Chrome browser GPOs can be configured properly
from these tools and improved our documentation
to help admins configure Chrome within these tools.
We've tested that browser sign in and restrict
sign in pattern policies work together
to ensure that your users can sign into Chrome browser
with the correct work email.
Third, many customers want statistics on how
their users use Chrome browser.
We've built a purely optional extension
that an administrator can install on a Chrome browser.
They can monitor the resource consumption of Chrome browser
by memory, they can see they're signed in status,
they can see the connectivity of the device,
and many, many other machine information--
excuse me, machine configuration policies.
The extension data is stored locally in JSON on that device.
So you can use Splunk or SCCM to read that information
and build your own reports.
Fourth, we've added relaunch notifications.
These policies allow you to influence
how often your user gets reminded
that a new version of Chrome is available to download.
And many of our customers had said
that this helps quite a bit with keeping their users on the most
current version of Chrome.
This is another feature that we've added recently called
managed by, and it was built with a lot of feedback
from your employees.
It helps increase the transparency
between admins and end users.
We're letting employees easily see the administrative policies
that are being set up in their environment
so that they know their browser is being managed.
We definitely expect some discussion around this feature,
so we will continue to iterate on it over the next few months
with your feedback.
Now let's move on to what's happening in 2019.
This is our forward looking roadmap.
We have a lot of great features coming.
And I'm going to discuss each one of these in more detail.
So first, Chrome Browser cloud management has just launched.
This will enable admins to easily manage
Chrome deployments of any size from the cloud.
Admins can enroll devices into organizational units
and manage all the desktop Chrome browsers
of these enrolled devices through Google Admin Console.
They can also apply policies to organizational units
and deploy those policies to all the browsers that are enrolled.
Admins will be able to gain insights into their deployment,
and they will be able to delegate
admin responsibilities.
So if you have a large organization,
you could delegate an admin for finance, an admin for HR,
an admin for sales, an admin for any other group
that you might have in your organization.
Note that administrators need to have a Google account,
but your end users do not.
What we do is that we enroll the browser
via a token, which admins can retrieve from the Google Admin
Console.
There's a lot of great features in this product,
and I won't be able to cover them all in this session.
Please check out the session later today with my colleague
Phil and Starbucks to learn how they
have deployed Chrome Browser cloud
management at their company.
Next feature, legacy browser support.
This is a feature that we've actually
had for a couple years that allows admins to have Chrome
as the default browser for the majority of their websites,
but it will allow them to automatically fall back
to a legacy browser for some minority
set of legacy websites.
In addition, users are endlessly switched back to Chrome
from that legacy browser when they
try to access a modern website.
So it's really, really useful.
While this feature has been available for many years,
it's now going to be much easier to deploy,
because it's being built into Chrome
and you won't have to rely on an additional extension.
We've actually heard a lot of great feedback
from this feature from early adopters of the integrated LBS,
and we really hope to hear from you
and hope that you enjoy it as well.
We will also be adding controls for legacy browser
support into the Admin Console later this year.
Another feature that is getting rolled out
is part of a suite of features called Update Controls.
Many of our customers have requested the ability
to pin Chrome to specific versions.
We launched this feature, and it's
really meant for companies-- excuse me,
we've already launched this feature,
and we've gotten feedback from companies,
and they've told us this is super helpful when they have
strict management, change management requirements
and or compliance needs.
What we are now doing is offering a way for customers
to roll back a new version of Chrome
to an old version of Chrome.
And this is meant as a temporary measure or emergency
workaround.
We always recommend to stay on the newest version of Chrome
so that you're up to date with the latest security patches.
Today these features are available as GPO only,
and we will add these controls to the Admin Console
later this year.
Next, how many of you use passwords?
I use passwords.
I have a corporate password.
Sometimes I accidentally use that password outside
of my company.
So we've built a feature called Password Alert.
This will alert your employees when
they use their corporate password
on a non-whitelisted website.
And what the feature does, it will actually
instruct them to reset their password.
This prevents corporate passwords
from being phished by malicious, third party websites.
We also plan to enable Password Alert from the Admin Console
so that IT admins can get reports
on who is reusing their password outside of their company.
This helps quite a bit for compliance.
Next.
Chrome browser has a ton of policies.
We know that we've had to make improvements
towards documenting these policies,
and we're going to update our policy page.
Right now when you go to our policy list,
it's a huge, just gigantic web page of 300
plus policies that span Chrome Browser and Chrome OS.
You've asked for an easier way to search
through these policies, and that's what we're doing.
You're going to be able to filter by operating system,
you're going to be able to filter by browser version,
and you're going to be able to filter by a couple other things
to more easily allow you to see when a new policy was added.
Onto Omnibox.
Omnibox is one of my most favorite features,
and we continue to look at Omnibox as a key entry point
for surfacing search results.
Now G Suite admins have the option
to allow Chrome Omnibox to show document
suggestions from Google Drive when a user does a search.
And this is all enabled from within your company firewall,
not external.
Note that there are three things that an admin must
do to enable this feature.
One, you have to have a G Suite account,
and you have to turn on this setting.
Two, users have to be signed into Chrome.
That should be obvious.
And three, users have to have Cloud Sync turned on.
We use this feature every day Google,
and I can tell you it's super useful for finding
that document that you just can't remember.
Another UX related feature is tab groups,
which is super amazing.
Tab groups will increase the productivity
for users that want better tools to manage
their workflows, especially their business workflows.
You'll be able to group related tabs
together so that it's easier to find your work stream
and stay focused.
And those are some of our major features
that are coming in 2019.
Just as a reminder, we have an extensive list
of resources for our customers that don't buy support.
We have release notes, help center articles,
and a free enterprise forum.
And if you're interested in purchasing support,
please contact our Chrome enterprise browser specialists
at google.com and they'll tell you
what's included in the support package.
Noriko is right back there.
She's smiling.
Go say hi to her after the session.
All right.
We're almost done, but we have many other sessions
today, tomorrow, and Thursday, and these will all
go into more depth about Chrome Browser Enterprise.
So if you're trying to pitch Chrome inside of your company,
I highly recommend checking out the session with Blue Cross
Blue Shield and their journey to make Chrome the primary browser
in their enterprise.
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