hello everyone it's Me Jazzy Mack and I have a few different opportunities for those of you that
wanted to see more work from home opportunities with no phones so both of the opportunities that
I'm going to show you today are going to be for no phones and they are going to be beginner friendly
for those of you that have never worked from home or just don't have much job experience so
I am doing this video at the request of Janet she said do you know of any stay-at-home mom friendly
jobs yes Janet I do and I'm here to support you but quick shout out to Shanice she said I just
got hired for the resolution specialist position for Walmart congratulations to you and kanitra
said good great news I was hired for discover had my second interview today and was hired thanks uh
congratulations to you kanitra bands G said thank you so much for your knowledge you have helped me
get hired at Amex so congratulations to you all I am so excited for all of you that are putting
forth the effort to get these jobs to start these jobs even when you're nervous you apply you use
the resume templates you use the advice that I give you and look what happened so the first
job I'm going to start with I'm actually going to do a different role for the ones that don't have
much experience if you're new to the whole work from home or you don't really you know you're
kind of just you've taken a break from working for a few years that's totally okay this first
job is going to be a chat support chat support service agent and yes it's fully remote it is
virtual anywhere in the U.S so this is going to be for a company called Sitel group and it says
we deliver leading customer experience solutions to Global Insurance clients okay what I want you
to understand is this particular role does not have cold calling okay and they will 100 percent
train you so you do not need to have any prior experience the only qualifications that they want
you to have is a high school diploma or a GED we are going to do the resume demonstration that's
going to be down below in the description box if you need a resume so don't worry about that they
will provide you with equipment as far as the laptop is concerned and they want you to just
be comfortable supporting customers and be able to work a full-time shift now things that they're
saying are nice to have but is not a requirement it's nice if you have customer support experience
through chat and email but it's not required it's nice if you have contact center experience
but not required it's nice if you have history with payment processing systems and financial
services but it is not required so please do not you know like discount your experience
don't shortchange yourself okay so I want to also call out some other things that you'll be doing
um it says you're going to drive customer support through digital communication respond to customer
inquiries again all of this is going to be through uh chat support and the pay is
going to be 15 per hour remember everything is negotiable but 15 per hour is pretty darn aren't
good so let's go ahead and look at the resume demonstration before we go to the Best Buy roll
I'll do that role next I want to go ahead and do this resume demonstration for those of you that
you know are intimidated by resumes and stuff like that because I'm here to help
you and educate you and again this template is going to be down below in the description
box in the ultimate bundle kit so let's say you are someone that has you know just a few years
of customer support maybe you've worked in a call center some of the things from that job
description that you want to make sure you call out because it is a hot word remember
hot words the more of those hot words you have in your resume the higher your chances are of
getting the job interview and having a recruiter contact you now we did see the word kpi in there
um that's a key performance indicator and so if you've ever worked in any type of call center
or online support you know average handle time uh QA customer satisfaction surveys
those are all things that you are familiar with um obviously it's a chat support role
so we want to say that you're excited to bring your skills and customer enthusiasts as them to
the chat support team obviously chat support is going to be a hot word in this situation
um some of the other things that you may want to call out based on your experience because I never
want you to lie about your experience is if you've ever done if why can I talk if you've ever done
any type of inbound support that obviously would be a great thing to call out if you're familiar
with having like customer satisfaction surveys done you know definitely call those things out
um if you have ever you know had to do any type of escalations
um to tier two support or to a manager call that out make sure you call out you know something
about the whole times to just let them know that you're aware of how to best support customers so
again this resume is down below in the description box if you need it it's fully editable and it's
available for you now let's go ahead and hop over to the Best Buy role because I think that's a role
that you all are going to really really like and also find familiar now it is a customer
experience insights role okay this is just those people that sometimes they'll listen to calls or
sometimes they'll read surveys that a customer has filled out if they had a bad experience and these
are going to be the people that look into those surveys and say wait what happened why did this
customer have a bad experience who do I need to forward this complaint to or you know what can we
do as a company to make sure that this customer has a better experience you know do the agents
need training do the agents need some sort of coaching around you know how to escalate things
so this role is remote which means you would work virtually from home okay it is fully remote I get
a lot of questions about California and New York this is a fully fully remote role so the
um role is a part of the customer experience measurement and insights team within the customer
office this role will analyze customer feedback from different interactions and synthesize those
data points into insights that is a fancy way of saying we're going to take a customer's survey
and we're going to determine if it is an ongoing issue that lots of customers are having or if it's
just like a one-off okay so the whole storytelling aspect is used a lot in like these technical roles
because you basically are trying to put together a story from what the customer is saying that they
experienced and you're trying to basically put these pieces of the puzzle together to see if your
company overall has a good customer uh service you know so your responsibilities are going to be
analyzing customer experience through feedback sources so this could be an email survey that
they got when you know they purchased a product online it could have been you know the survey on
the bottom of their receipt when they went into an actual store and had an interaction with a
um you know a representative so those are going to be the various feedback sources
you're going to build and deliver reports on customer experience we've talked about that
utilizing The Art of Storytelling storytelling so those of you that you know have a a really nice
um sort of like people relationship you're good at telling stories and putting things together
you like to investigate things this is going to be a perfect perfect role for you so we're basically
bringing the voice of the customer to the front of the conversation okay that's all this is all
about customer experience and what they feel like the type of service they're getting is so it says
um the minimum qualifications are three or more years in Market or consumer research remember
that is things like that are always just a way to filter out candidates if you don't have that
experience it's not a deal breaker it is not going to make you ineligible that that is just
something that they like for you to have okay um they'd also like for you to have Microsoft
Excel skills and they like for you to have um text analytics skills a lot of you have used Microsoft
Excel in college a lot of you have used it in your business a lot of you have used it for um projects
you know school projects if you've got kids in school so please make sure that you include that
experience it doesn't matter where the experience comes from comes from it matters that you know how
to go into Excel you know how to use some of the functions in Excel you know maybe you know how to
create an equation in Excel or you know how to create a chart that still counts as experience
now um preferred qualifications are having a degree in Psychology or sociology or analytics
um being experienced in quantitative or qualitative projects what that means is you
are somewhat of like a numbers person you're like oh wait we got 10 bad reviews last week now let me
put that into a chart and try to figure out what the root cause of these 10 bad reviews are okay
um when you're talking about quality it's like our customers having a great experience or are
they just having an okay experience trust me you all have data analysis skills and you don't even
know it okay um so this is going to be a much higher paying role um the minimum is 58 000
up to a hundred and three thousand dollar roll so again this is going to be for those of you
that have a little bit more experience um or those of you that want to take on a challenge a lot of
these companies will pay you even if you don't have a bunch of experience when they say that
you've got that ambition and that you are a fun person to work with those are things that make
you attractive okay so ignore this whole address thing that's just like the corporate um location
again I do want to emphasize that this role is fully remote okay you can work from anywhere
um in the youth in the United States I want to say so let's go ahead and pop over and take a look
at the resume for this so if you've got the experience you've done similar like voice
of customer or you know um your your maybe a customer support manager of some sort this is
going to be really great again we like to include our hot words about customer experience of course
we like to put the name of the company as a hot word um these are things that we're
always wanting to call out to make our resumes more attractive but hypothetically if you ever
worked as like a lead or a manager in like a call center some things that we that you would
definitely want to point out is maybe you did coaching calls you did market research and data
analysis using tools like Tableau and power bi those are data analysis tools to build and
deliver reports around the customer experience do you see how we just put like 17 hot words
into one sentence so those are things that really really really help you have a strong resume right
um some other things that you may want to talk about is if you you know were responsible for
auditing calls maybe you were responsible for investigating calls if someone complained about
having a bad experience with an agent again we want to call out any type of uh data analysis
or reports experience that we have especially with Excel that is another data analysis tool
any training you've ever done you know any cross-functional support you've done those
are things that you really want to call out 360 feedback that's big in these types of
roles and of course escalations is also going to be another big part of the role so this is
available for you down below in the description box if you need it let me know how it goes let me
know when you apply I'm super excited for all of you whether you do this role or you decide
to do the other role either way do something because these jobs do not last long okay so
let me know if you have questions and until then I will see you all in the next video bye [Music]