hello everyone welcome to another tutorial from windows lovers.com this is your host prezwell
and in today's video we're gonna see how to solve system thread exception not handle issue
or what we wanna call it bsod or blue screen of death error
on windows 10 or any windows system for that matter so let's get started
first thing what is system thread exception on handle issue so when you receive this blue screen
of death error so this basically means that your system has run into a device or run into a issue
that's stopping windows function properly okay so what happens is this kernel panic or there's
some sort of system process that is actually being affected by a certain process or certain hardware
or certain driver or certain application that you might have installed that is creating this issue
so let's see how we can troubleshoot this okay there's different scenarios so the first scenario
is you cannot get into your system at all so what happens is every time you start your system
it sort of takes you to the login screen and then it gives you that bs od or
system thread exception handle error so and it's just your system just goes into
this continuous loop or when it's restart so how do you solve that issue first thing
is you want to go into safe mode or you want to restore your system to an early stage if
you have it so let's see how that's done so first what you want to do is you want to get into the
advanced system recovery mode so if your system is going there by default we get different standard
repair options that's fine if not what you can do is you can just restart your system long
press your power button and now it's turned off so what you want to do is you want to turn it on
and when it goes to the buyer screen what you want to do is long press your power button again
and shut it down once more all right so we want to turn it on again and most of the computers by this
time you will go into the advanced system recovery mode if it's not then long press that again
and leave it for a couple of seconds turn it back on now it's preparing for automatic repair it's
diagnosing your pc all right so it says your pc didn't start correctly um please restart your
system so if your system is going to loop you don't want to restart so if your computer is
directly going to this automatic repair option it's fantastic perfect if not then you just
follow whatever i just did and click on advanced options and you can either troubleshoot you can
use a device to reset which i don't think you have if you do you can just use that reset it
but before you do reset your device you want to troubleshoot more so click on troubleshoot
and click on advanced option uh the first thing you want to try is you want to try and do startup
repair which probably your system has already tried to do before giving you the bsod error
so i'm just going to skip that part but you can do that if you like second thing is you can try
and do a system restore okay system restore points are either create automatically when you install
any applications or make any changes to your system for example if there's any windows update
you will have a system restore point and but if not you can just give it
a shot and see if you have any automatic restore points so click on system restore
and choose an account so that's my account
enter your password now it's saying system restore files and settings so click on next and now you
might or might not have uh restore points so for example i have free restore points one is 27th may
16th of may and 12th of may so if you know a there is a system restore point which is actually before
the psod error you've received so you can try and restore your system to that point so if
for example if i restore my system to 16th of may what happens is any changes or any installations
i've done on my system after that will be cleared as in any changes or for example if you might have
any files so you will what you can do is if you think you have any files and applications that
you might need you can just click on that system restore point and scan for effective programs
and it will give you a list any programs and drivers that will be deleted or any programs that
might be restored okay so if you think you're all good to go click on that restore point and click
on next and click on finish and then your system will be restored to the point where you think
you don't have any error message okay so this eliminates your bs od or system thread exception
fighter 10 times at 50 percent off your error but if you need more restore point you can click on
show more restore points and then you will give you more restore points that probably will be
a bit older as well so you can try and restore system to any older system restore points okay
now what if system restore is not helping you so what you can do is i'm just gonna go cancel i'm
gonna go troubleshoot advanced option what we're going to do is we're going to boot into safe mode
so in safe mode you don't have any extra hardware or any extra applications running you will only
run the basic uh or essential windows processes that are needed to make sure that the window
functions properly and we can sort of dissect the problem and uninstall anything that you might have
installed or if you remember anything any windows update or anything like that before you actually
receive the psid okay click on startup settings and you can see restart the change options as
we enable visible mode enable safe mode click on restart and now it will give you different options
so what you want to do is you want to try and enable safe mode with networking so if you have a
lan cable you can use lan cable to access internet so what i'm going to do is i'm going to press f4
which means enable safe mode so if you get into safe mode with networking you've got to have a
lan cable or a lan port connected to your computer for you to be able to connect to the internet and
download any drivers that's needed i'm just going to enter my password once you are in
safe mode what you can do is now if you know any drivers that are creating the issue okay so if you
are paying attention to that blue screen of death error it gives you the dot sys file at the end and
you can just do a google search with what uh that says file or whatever the file name is related
to and it will probably give you a hardware name for example if it's something called rh
v64.6 is usually a real tech device if it's something else if you just do a google search
with that file name and bs od at the end you will probably get a get a hardware name that's related
to that device so what you can do is you can either uninstall that device or update the system
driver but if you're not if you don't have a lan connection you cannot update your driver for sure
because you don't have internet connection but if you have a lan cable and a lan port on your
laptop or system you can definitely try that so what i'm going to do now is for example my
real tech or my audio device is creating that issue so what i'm going to do is click on start
search for device manager open device manager and now i'm going to find it for example uh p generic
p and p monitor this is for example this is what's creating the issue for me after doing the google
search for the file name what i'm going to do is right click and uninstall this device and
i'm just going to click on uninstall okay i'm not going to install it now because there's no issue
with my system but you just uninstall that device and you do a restart and see that has helped okay
if that hasn't helped what you want to do is you want to come back into the safe mode again what
you want to do is their system your windows has a tool called event viewer an application called
event viewer which logs each and every event that happens inside windows windows 10 windows
7 windows 8 and you can sort of see what's happening on the behind the scenes so what you
want to do is start and search for event viewer it's the first one that comes up here open that
and once you're inside event viewer what you want to do is just expand it and on the left there's
windows logs expand that and you go to system now it has logged so many error messages okay
what you want to do is you want to come to the right hand side and click on filter current log
and what you want to take is just click on event level tick on critical warning and error
and click on ok this will list all of the error messages or any of the events that
has created any kernel panic or created any issues on your computer in the past or
um critical so for example there's a critical error for me just sort of go through these files
and try to try to note down the date and time that the psod was was occurred or for example if you
had a bso this morning so make sure you note down that time and look for any event that has happened
in that time frame so you can do the same with system and you can do the same for application
just filter those out now if you find that event that is creating the issue you can sort of
dissect it more in the future steps okay so once you have that file name and you you can see that
event id and if you get more information you can sort of work towards the resolution
if not we move on to the next step so next step is actually blocking that
file that's creating this issue so what you can do is you can trick the system into
thinking that that file doesn't exist in the first place okay and that is creating that system thread
exception not handle issue so what you want to do is you want to click on start search for cmd
and make sure you right click on it and run as administrator or there's an option here is
run as administrator you want to do this because otherwise you won't be able to rename that
file so once cmd is open what you want to do is go to c type in cd
space c drive slash i'll leave this link or leave this command in the description as well
windows slash system 32 slash drivers and hit enter so what what
this does is now you're working inside the folder that that stores all the driver files
that dot sys file so when you receive that bs od error you will receive usually most of the times
not all the time but most of the times you'll receive a something.cis file something meaning
the name of the driver that's creating the issue so what you want to do now is type in ren and
type in the exact file name with the extensions for example it's called f-a-u-l-t-y dot sys so
that's the file name that's creating the issue or that's the driver that's creating the issue faulty
the cis and space and rename it to something else so for example if you want to rename it to fault
dot sys if i press enter it'll probably give me an error message because there's nothing with
the name faulty.sys but if you have the right file name and if you put in the right name what
happens is you don't get any error message it's it just skips when you press the enter you will just
go to the next step and that means the file has been renamed so so technically speaking that file
doesn't exist in your system which creating that issue so now you should be able to
log into your system so after you restart you should be able to log into the system
since that file hasn't replaced so now after restarting the system if you get another psod
error make sure you look at the file name that's creating that issue which will allow you to do the
further troubleshooting now on to the next step what you want to do is you want to uninstall any
applications you might have installed uh before you receive this error message so what you want
to do is start go to control panel and click on programs and features and you want to uninstall
any application you you think or any application you've installed and after that you receive this
error for example you install telegram and before installing telegram everything was running fine
and there was no issues so what you want to do is you want just uninstall telegram and see if that
helps okay moving to the next step is actually checking if there was any major system update so
what happens is every time microsoft it releases a windows update chances are that any drivers
only any hardware devices that's on your system is not compatible with their drivers or the drivers
you have installed for the hardware devices is probably not compatible with the latest version
or the latest windows update from microsoft so what you can do is staying in the same program and
featured on the left hand side you will see your view install updates so click on view installed
updates so now how you find out that is on the right hand side there's a column that says
installed on so if you click on it it will sort it from ascending to descending order so depending on
when was the last time any update was installed so on 13th of may there was a security update
uh please bear in mind that you cannot uninstall all of them you can only uninstall some of the for
example you cannot uninstall service stack you can uninstall update for email of adobe flash player
and things like that so what you can do is you can see for any updates that was installed on
the day or the day before you're receiving this error message trying uninstalling that
that's from up here and then restart your system and see if that has helped and now the final step
and the last thing i would do before i actually go and reinstall windows or reset my windows so on
the top right corner there is a way on how i show you how you can upgrade or how you can reset your
windows 7 or windows 10 to do another installation or just a refresh of your windows installation
so it's top right corner or it's probably in the description as well so before we do that what we
want to do is we want to we want to check the dump file all right so the next step is to create and
read the dump file so what happens is every time your system crashes or every time there is a blue
screen of death error what happens is you can set a setting or you can set the windows in such a way
that it creates a dump file for you to go back and to dissect and see what the issue is okay so
first let's see how you can set up your system for example if you cannot put into your windows
what you can do is you can do the same thing from safe mode like we did before so when you're back
in safe mode what you want to do is you want to open your file explorer and you go to your this pc
right click and click on properties on the right hand side you click on advanced system settings
and now under startup and recovery click on settings again and under system failure under
write debug information what you got to make sure is you have selected small memory dump
and then you have your directory where you would want to save this file and click on ok click on ok
again and once your system starts okay so now if you don't have internet connection on your
computer you might have to take that file and keep it on a different computer and run these
commands or run this application that i'm going to show you in the next step or if you have internet
connection if you are booting into safe mode with networking what you do is you go to this website
call nearsoft.net i'll leave all the download links in the description so what this does
is it gives you a quick summary of what's creating the issue for example in your blue screen of death
you don't see a particular file name or the screen shuts off very or the system restarts very quickly
so what you can do is you this application will read that for dumb file that we just created
or ask our system to create and it will give you exactly what's happening okay so you want
to go here and you want to go download it to the bottom of click on that and then you want
to download blue screen with full install slash initial support and you can open that after the
download is completed now i'm not asking you guys to do this on the computer that's facing issue
because i don't know what situation is this is always a good idea to do it on different machine
but you'll have to make sure that you set up your system to receive that dump file so click on next
install and just click on run now what you want to do is so what happens is by default if your system
is crashed if you're using this on your system or what you can do is for example if you have a dumb
file on your desktop what you want to do is you go on options advanced options and you go on browse
and you set the folder to your desktop if wherever the file the dumb file is click on okay click on
okay and after that it will load that dumb file here at the moment i don't have any dumb files to
show you guys but after it's loaded if you double click on it it will be exactly like it shows
under instructions it will tell you what file is creating the issue and what exactly the problem
for example here it says a problem has detected and wouldn't shut down the problem seems to be
caused by the following file tcp ip and it will give you a technical information with this top
stop code so this code you can use this code to do more research or more troubleshooting on the
error message as well okay and final step is if nothing is working what you would want to do
is you would want to do a fresh refresh of your windows and i'm going to quickly show you where
you can do that but i'll also have another another dedicated video on how to refresh or
reinstall windows so you go to windows you go to click on start go to settings
and you go to update and security and on the left hand side there's a recovery you go there
and there's a option to reset this pc so you click on re get started and you have options to
keep your files to remove everything so when you keep your files what happens is anything in your
documents folder your desktop folder remains but any applications or any settings you might have
will be removed and if you click on remove everything this is like reinstalling windows
i wouldn't say completely as reinstalling windows but it is very close to completely installing a
new version of windows on your system okay so i hope some of these steps have helped you fix your
system thread exception handle issue or the blue screen of death error if you need any assistance
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if this was helpful in any means away thank you you have a nice day and i'll see you in the next
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