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JENNIFER CADENCE: Hi, I'm Jennifer.
And today I'm joined by Leslie from Globe Telecom
to discuss how they leverage Google Cloud's no-code platform
AppSheet to empower citizen developers.
Leslie, thank you so much for joining us.
LESLIE ANNE HARO: Hi, Jennifer.
Thank you for having me here.
JENNIFER CADENCE: Absolutely.
All right, so first question for you.
Why no-code technology?
LESLIE ANNE HARO: So we introduced no-code platform
because there are a lot of good ideas
that never really get into the pipeline
due to failed business case, limited project resources,
or just by mere intimidation of justifying that initiative.
So we see that the no-code platform
can provide an alternative path for a business process
automation in delivering applications
without being subjected to requirements,
or the constraints of the standard development process.
So the SMEs or the end users are able to solve their own pain
points or problems through the no-code application.
JENNIFER CADENCE: That's fantastic.
So what problems does AppSheet solve for you?
LESLIE ANNE HARO: AppSheet enables the development
of niche applications.
So these are applications that are
used for a specific process and groups in the organization.
Individually, they may not provide enough value
to merit building an application in the traditional way.
But these niche applications are in the long tail,
and the combined value is comparable with a value
delivered.
They are a big or in complex applications.
So with AppSheet, we are able to allow employees to automate
their own process without the need of a developer
or worrying about much of the cost.
Either they find it time-consuming
to report on a service vehicle usage,
or when they're on site just doing simple data gathering.
So these are issues that our front liners face, but never
really get resolved before.
JENNIFER CADENCE: So front liners--
I'm definitely borrowing that word.
But that aside, it sounds like working with this platform
has helped address a number of the problems
within your organization.
But how has this product changed how you work?
LESLIE ANNE HARO: So Jennifer, we just
introduced AppSheet in our company around four months ago.
And the result has been very impressive.
So we conducted a no-code hackathon program
as our adoption strategy.
So we invited all our employees to join.
We conducted workshops, then we gave them eight weeks
to complete their application.
And that's on top of their usual workload.
Now, we saw a number of simple issues that we
didn't know still exist.
And employees with no coding background
were able to complete and build a working solution
with immediate results.
Now, a lot of employees are reaching out to us
to learn more about AppSheet.
So as an example, currently we are on budgeting season.
And the finance guys reach out to us
to build an application using AppSheet.
So they were able to streamline the budgeting process
by just using this platform.
And now, when we introduce a new process, or looking
into improving our existing process,
it is becoming a norm to consider AppSheet
for process automation.
JENNIFER CADENCE: That's amazing.
So what actions have you taken to help your organization adopt
no-code technology?
LESLIE ANNE HARO: All right, so the success
of the no-code hackathon made a very good impact
in showcasing our employees, the winners, and the applications
they built using AppSheet.
We believe we were able to get those early adopters to get
their insights and support for our program.
From there, we also started our own Globe AppSheet community
to keep that momentum going after the buzz
from the hackathon.
And to increase more traction, we
included AppSheet as a course in our Globe University.
Our Globe University leads the learning and development
across all our Globe business units.
So we also include some prerequisite courses
to understand the process improvement and basic user
experience.
Our employees should be able to identify
the overall benefits of the solution or application
that they plan to build.
JENNIFER CADENCE: OK.
One last question for you, Leslie.
Since it sounds like you're ahead of the curve
when it comes to no-code technology.
Why should others consider adopting
that same type of technology?
LESLIE ANNE HARO: All right.
So the no-code platform is not a replacement of our software
development team.
We still need to continue to create
big and complex applications to serve our customers.
And we still definitely need our IT developer for these.
But there are applications in the long tail that are often
ignored or a deprioritized.
So we believe that the no-code platform
is the solution for those.
Combined with IT governance, no-code platform
will help speed your digital transformation
by enabling your employees to become citizen developers.
Your company can solve pain points
in your process that are never elevated to the top management.
Not just that, the employees will also
be motivated as we empower them to create
their own applications.
JENNIFER CADENCE: Well, Leslie, thank
you so much for taking the time to join us and tell your story.
And for those interested in learning more about how
Google Cloud's no-code technology AppSheet can help
empower citizen developers like you, check out the details
below.
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