hi my name is jack dorsey and i'm one of
the co-founders of twitter and this is
twitter support
[Music]
at baby seokes my english teacher just
told me the twitter bird's name is larry
well our co-founder biz is from boston
and when we decided that the bird was
going to be our logo he naturally went
to
the most famous bird
for him maybe the most famous bird in
the world
larry bird i will say though if you
follow bird watching on twitter no
tweets about larry bird at maddie crates
asks why does twitter have a character
limit still i'm tired of sacrificing my
grammar for the good of the tweet
on happy face so some history on the
character limit we originally started
with 140 characters so that we could fit
in one text message which is what the
whole service was based on
in the early days but we also believe
that the constraint was really useful
because it inspired a lot of creativity
and this resonated with comedians it
resonated with journalists it resonated
with poets and hip-hop artists and
creatives of all type they figured out
ways not to sacrifice their grammar but
to actually make it work
but
we thought it might be good
to increase the limit just a little bit
and we decided to do it twice the amount
which seems enough
for most people and if that's not enough
we have threads you can link all the
tweets together so we have a 280
character limit but you can link as many
tweets as you want so
it's really limitless
at my wife is joanie asks how can i
identify a twitter bot i have suspicions
over one or two i see but cannot prove
it at twitter support well i'm from
missouri which is a show me state we're
all skeptics and i would always
recommend that we be skeptical of
everything that we see if you have
suspicions go through a reporting flow
but you don't necessarily have to assume
that everyone is a bot some people just
haven't updated their profile picture
and some folks haven't chosen their own
ad name so if you see something that is
suspicious we have a reporting flow you
can send it over to us and we'll look
for it
always be skeptical
at peter allstone asks when will twitter
facebook and google be regulated like
the public utilities
they are the information economy moves
fast
maybe soon we believe fundamentally that
the job of a regulator is to protect the
individual and level the playing field
for everyone and our job is to help
educate regulators around smart paths
forward so we're always having
conversations around the world with
regulators about what technology makes
possible
and how twitter fits into that we
welcome smart regulation uh and we want
to help guide it as well
at tazee doris s io twitter can we get
that edit button in 2020 the answer is
no
the reason there's no edit button there
hasn't been an edit button traditionally
is we started as a sms text messaging
service so as you all know when you send
a text
you can't really take it back we wanted
to preserve that vibe and that feeling
in the early days but now you know we
have an app and a lot of people are
using us on the web and there's some
issues with edit that we can we can
solve
one is
you might send a tweet and then someone
might retweet that and then an hour
later you completely changed the
contents of that tweet and that person
that retweeted the original tweet
is now retweeting and rebroadcasting
something completely different so that's
something to watch out for a lot of
people want it because they want to fix
a quick spelling error or
a broken link or whatnot
and that's great we've considered a one
minute window or a
30 second window to correct something
but that also means that we have to
delay
sending that tweet out because once it's
out people see it so these are all the
considerations this just work but we'll
probably never do it
okay at southern keeks instead of an
edit feature twitter should allow users
to see how many times a tweet link has
been copied
because we all send tweets with a did
you see this one message you know just
to liven things up smiley face
i agree that's a that's a pretty good
idea we'll look at that one
at alan lampe author hey twitter god can
you please activate spellcheck i can't
believe there are so many trending
misspelled hashtags especially from
writers at least tran the properly
spelled hashtags first hashtag writing
community hashtag writing community
spelled wrong hashtag writing community
once again build wrong our algorithms
would actually notice if these three
hashtags were trending and group them
together so we don't do the spell check
and we don't edit your tweet but we will
group them appropriately in the right
way so that everyone can find your
content even though you may have
misspelled it
at andre3xk at twitter why don't you
follow your boss at jack twitter was
following me for a while and then we
decided to do something much much cooler
we put a bunch of people on billboards
and their tweets on billboards all over
new york and san francisco and we follow
them now and now we can dm them as well
so i don't really mind okay so at gary
white asks question of photographers
artists illustrators and creative types
have you read the new terms for twitter
does this mean twitter can do what they
like with their content and if you look
at the first screenshot it says you
retain your rights to any content you
submit post or display on or throughout
the services which yours is yours you
own your content and your incorporated
audio photos and videos are considered
part of the content so what that means
is you own it you can take it down at
any point you want me to read all the
terms of service that he
links to as well at peter kim frank is
this article satire
among other things it claims that jack
regularly meditates two hours each day
spends 52 minutes each day doing sauna
plus ice bath
eats just five meals per week some of
it's real i try to meditate two hours
every single day i definitely do not do
a sauna an ice bath every day and i eat
seven meals every week just dinner
at log may 92 how does one acquire the
illustrious check mark
on twitter there's a guy named kayvon
and he handles all verification which is
the blue check mark
so if you either dm him
or mention him
you have a high probability of getting a
blue check mark so it's at k a y
v z
verification he's the verification god
so just go to him and
he'll get you sorted okay i have a
question from adapt to reality question
why is jack going to africa i am going
to africa because
it's a pretty incredible
collection of entrepreneurs and folks
that i think we all need to learn from
but i wanted to make sure that i had a
good understanding of what's happening
on the continent
and how folks are thinking about
technology and anything that we can do
to help support
at vampire
spelled v-a-e-m-p-y
r-e does twitter sell my data
immediately i like a few posts and i
immediately get ads about it no we don't
sell your data
we try to match whatever we think you
might be interested in with a advertiser
that is selling or offering a service
that matches those interests
at
iflopstrates at twitter when will there
be a dislike button ah we've never
actually thought of that so let's
i'll get that to the team and we'll get
on it
at bald savant so apparently we can now
follow topics on twitter but we can't
use or generate those topics wouldn't it
have been a thousand times easier better
to just let us follow hashtags well so
this is um one step for us we're trying
to determine what the most
interesting topics are to start
and this is all based on our machine
learning and deep learning algorithms we
bubble those up so that you can follow
them i recommend following bird watching
it's incredible the other good one is
weather but there's over a thousand
right now and we'll get better and
better so you should see more and more
topics but eventually you might be able
to follow a hashtag but what's
interesting about this approach is that
even if a hashtag is not mentioned
you'll still see a relevant tweet about
bird watching
at g h monberg asks jack what is your
favorite feature on twitter well right
now it's the ability to follow topics i
think it's incredible it's awesome and
uh it works really really well i'm
finding
so many accounts that i end up following
and so many tweets that i would not have
otherwise seen for sports for weather
and of course for bird watching
option asks at twitter can you just give
us the ability to use regex on muted
tweets they never work right so that's a
very unix technical term that's a
regular expression it's a pattern
matching tool for a lot of computer
scientists we thought that might be a
little bit out of reach for most people
but it's a good suggestion and our
engineers back at the company would love
it so it's probably can be done tomorrow
at underscore
denial with two a's and two a's twitter
should have a close friend list too i
at twitter who would you put on your
close friend list
uh we'll look into that but you can
actually create a list with all your
close friends and put them right at the
top of your timeline and switch quickly
to them at any point so we kind of
already have that
and nanny neil how does one trend on
twitter
i've been trying to figure that out for
quite some time who do you sell your
soul to
not interested in trending
but i'm looking to get into the soul
business
you know i think if you spread this
tweet around this one will probably
trend
at disarray paparella at twitter can we
get translation option for any tweet
this already exists you can translate
any tweet that you see you just tap into
it and you hit translate tweet
at the friar's wife how do you think or
hope decentralizing twitter will
transform the user experience well the
most amazing thing is i have no idea and
that's what makes it so exciting we
believe that
twitter is best served by having the
largest corpus of conversations by
having different perspectives on how
people consume those conversations and
interact with those conversations i
think generally it's just going to
create a ton more invention for us and
innovation for the community using
twitter every single day at koja hiskey
at twitter support is it possible to
claim an abandoned twitter handle that
has zero followers only one tweet and
has been inactive since 2014. you can
reach out to support directly with the
account and we'll see what we can do
thank you this has been twitter support
i'm jack dorsey and i would really love
to wish you all
look great uh i ran out of my characters
oh we have 280. i'd have a great day
have an amazing day hopefully i was
helpful if not
mention me on twitter and i'll see what
i can do