MICROSOFT HAD
RELEASED ITS AI BOT ON TWITTER, AND IT TURNED
OUT TO BE A DISASTER BECAUSE THE WAY THAT THE BOT DEVELOPS HER
ARTIFICIAL INTELLIGENCE IS THROUGH INTERACTING WITH PEOPLE
ON TWITTER.
WHAT TYPICALLY HAPPENS IF SOMEONE GETS ALL OF THEIR
INTERACTION WITH PEOPLE ON SOCIAL MEDIA, ESPECIALLY
TWITTER?
THEY ARE EXPOSED TO A LOT OF HATEFUL COMMENTS, THEY ARE
EXPOSED TO A LOT OF RACISM, SEXISM, XENOPHOBIA, SO SHE
STARTED TWEETING OUT A LOT OF RACIST, SEXIST THINGS.
SHE
DENIED THE HOLOCAUST.
YOU GET THE PICTURE.
MICROSOFT PANICED AND
THEY REALIZED THAT THIS WORKED IN CHINA, WHERE WE ROLLED SIMILAR
PROGRAM BUT IT'S NOT REALLY WORKING IN THE UNITED STATES SO
WHY DON'T WE KIND OF TAKE A STEP BACK.
TRY TO FIX WHAT'S WRONG
HERE, AND THEN THEY DECIDED TO ROLL OUT THIS OUTAGAIN.
IT
PROVED TO BE A DISASTER A SECOND TIME.
LET ME GIVE YOU SOME
DETAILS ON THAT.
MICROSOFT HAD PREVIOUSLY GONE THROUGH THE BOTS
TWEETS AND REMOVED THE MOST OFFENSIVE AND VOWED ONLY TO BRING
THE EXPERIENCE BACK IF ONE OF THE COMPANY'S ENGINEERS COULD
BETTER ANTICIPATE MALICIOUS INTENT THAT CONFLICTS WITH OUR
PRINCIPLES AND VALUES.
WELL, SHE IMMEDIATELY STARTED TWEETING
ABOUT SMOKING MARIJUANA IN FRONT OF POLICE OFFICIALS.
SHE SAYS
KUSH.
I'M SMOKING KUSH IN FRONT OF THE POLICE.
SHE TWEETED
THAT TO YOUR DRUG DEALER.
MICROSOFT IS A TECH COMPANY.
YOU
WOULD THINK THAT THEY WOULD BE A LITTLE SMARTER WITH THIS, BUT I
LOVE THIS STORY.
I THINK IT IS HILARIOUS.
I THINK IT'S A GOOD REVEAL OF SOCIETAL ISSUES.
IN THIS BOT WAS MADE WITH HAVING ALL THESE PEOPLE
TWEET AT IT.
SO LITERALLY, I COULD JUST TWEET WHATEVER INAPPROPRIATE THING
I WANTED TO THE BOT AND IT IS GOING TO GIVE ME A RESPONSE.
EVIDENTLY, YOUR DRUG DEALER SAID HEY DO YOU WANT A KEY,
DO YOU WANT AN OUNCE?
AND ALL OF THESE TWEETS COMING IN AND THAT IS WHAT IS
GOING ON WITH US.
SAME THING WITH ALL THE REST OF THE STUFF.
THE TRUMP SUPPORTERS ARE TWEETING AND THAT'S WHEN SHE
GOT THE RACIST STUFF.
NOW YOU HAVE THE DRUG STUFF AND I THINK
IT'S ABSOLUTELY FUNNY.
IT IS JUST SHOWING YOU THAT THEY
CANNOT CONTROL THE ALGORITHM OF THE BOT.
IF YOU TWEET 20,000 THINGS
OF THE SUBJECT, IT IS GOING TO REACT WITH THIS.
THAT IS WHAT SCARY, THOUGH.
IT IS MIRRORING THE GROSS
NARRATIVE THAT WE SEE, THIS CULTURE ON SOCIAL MEDIA.
IT IS
FUNNY BUT YOU WOULD THINK MICROSOFT WOULD SOMEHOW BE ONE
STEP AHEAD OF ALL OF THESE PEOPLE TRYING TO INFLUENCE OR
MANIPULATE THE ALGORITHM TO CREATE THE OUTLOOK THAT THEY ARE
GETTING.
WHICH ISNíT SAYING THAT THEY ARE STILL BEING ABLE TO GET THE
PRODUCT THAT THEY WANT, BUT I LOVE THE MELTDOWN.
THAT YOU SEE WHEN SHE STARTED TO HAVE A MELTDOWN?
IT WAS TWEET AFTER TWEET JUST SAYING YOU GUYS ARE TOO FAST.
CANíT KEEP UP.
AS A JOKE, PEOPLE ARE PROBABLY JUST DOING THIS TO
SEE WHAT REACTION THEY CAN GET.
ITS FUNNY.
SHE IS LIKE THE BIGGEST TROLL.
THEY ARE CREATING THE BIGGEST INTERNET TROLL RIGHT NOW.
AND IT'S PROBABLY 13-14 YEAR OLDS JUST SITTING
THERE SAYING WHAT WILL THEY SAY FROM THIS?
THAT IS A REALLY GOOD POINT.
OF COURSE THERE ARE PEOPLE ON THE
INTERNET WHO WERE HATEFUL AND THEY ARE SERIOUS ABOUT HOW
HATEFUL THEY ARE BUT THE VAST MAJORITY ARE JUST LOOKING TO GET A RISE
OUT OF YOU.
THEY ARE TROLLS JUST LOOKING FOR REACTION.
AND SO,
THEY ARE MESSING WITH HER AND IT IS WORKING AND MICROSOFT IS
FAILING IN TRYING TO MITIGATE THAT.
I REMEMBER WHEN WE FIRST
COVERED THE STORY THOUGH, PEOPLE GOT UPSET AT ME BECAUSE
MICROSOFT'S INTENTION OR ONE OF THEIR INTENTIONS IN DOING THIS
OR DEVELOPING THE ARTIFICIAL INTELLIGENCE IS SO CERTAIN
CUSTOMER SERVICE DEPARTMENTS AND COMPANIES CAN EMPLOY ARTIFICIAL
INTELLIGENCE AS OPPOSED TO ACTUAL PEOPLE.
YEAH, NO THANKS.
HERE'S THE THING, YOU NEED HUMAN JUDGMENT.
I DON'T THINK THAT ROBOTS ARE GOING TO HAVE ANY HUMAN
JUDGMENT.
AND WE NEED JOBS RIGHT NOW, TOO.
EXACTLY.
PEOPLE ARGUE THAT WE HAVE TO KEEP UP WITH THE TECHNOLOGY.
DO THAT.
TO A DEGREE.
RIGHT.
WE DO NOT NEED TO CREATE TECHNOLOGY THAT IS BASICALLY
GOING TO GET RID OF JOBS THAT WE DESPERATELY NEED.
JOHNNY FIVE HAD PERSONALITY THOUGH.
YES.