Hey, what's up, SaaS Master?
My name is George, and today I want to show you a deal that's
going to help your customers contact you way easier.
It's going to enable them to open up a video chat call with you.
So that way you can answer the questions right away.
Now, what I'm going to show you right now in this video is a real life call with 11
site on their site, just a potential call that this could be you.
And second, I'm going to show you a Web
site dashboard so you can understand how it works.
Now, there's two ways the video calls.
One is by the widget embedded on the side.
And you can decide to open up a video
call, a chat call or a voice call or you have a link where you could just send it
out and people can just jump right into a call with you.
So let's go jump over to that call with Alex, the CEO of 11sight right now.
OK, guys. So I'm right here at a website,
and this could potentially be your site where someone is interested in your
product and the right to ask questions, but they don't want to go through a chat.
They don't want to wait 15 minutes,
10 minutes, two hours or next day to actually get answers.
They want to get the answers right away because it's easier to do it with a cam.
So what better way to actually test it here with these guys with 11sight
and we're going to use their widget, we're going to call them
so we can ask for a sales department and technical support in this case,
the SaaS for sells because we're interested in buying right away.
So we need the info. Now,
let's just make some random numbers there.
cakk reason, sells and you have the option for video, audio chat or book a meeting.
In this case, we're going to go right
into video because we want to get the questions answered right away.
So let me start off my camera right here.
We're actually going to see how it
actually looks now, heads up, my Internet sucks, so just be aware of that.
Let's see who answers. All right, OK.
How are you? Hey, hey, Alex, how you been?
And so good. You see your name.
So you and your name.
That's how I knew it was you callingyou.
Your name is Alex. Well, yes.
Is that how you say it, Alex?
It's Alex, so I come from Istanbul, Turkey.
So over there, I'm Alex.
OK.
Friends call me Alex if you like Alex.
Yeah, change the accent.
So.
So as long as you can. Yes, I'm OK.
How are you? That's OK.
So basically, I want to show the users how this could potentially work for them.
You could be a car agency, a pharmacy, an auto parts agency,
and people will ask the questions right away and they're able to talk to you.
I mean, yes, if someone wants to make the decision, you know what?
Let's just say when you go to a sales pitch, you see the starter plan,
the pro plan, and then you see like the enterprise plan.
But there's no pricing on it. But you know what?
I want the enterprise right now.
I want to know how it works.
So this is really neat where you just jump in and you talk to someone.
Yes. So, I mean, what we wanted to do was
to provide the simplest way to connect and the easiest way to engage.
Right.
Shorten that distance between businesses and their customers.
All right.
Is there an age, you know, we as consumers or customers,
we do a lot of homework, we read stuff, and then there comes a point where are we
going to pick between two or three vendors?
Correct.
When we want to talk to somebody else, that is a business.
That's when you need to get to your
customer or prospect because they are going to make a decision in the next week
and they makes a huge difference.
A second makes a huge difference.
Whoever answers that call first will get the lead, will get the customer.
Exactly. And it's not just about the car.
It's about actually, you know what?
I'm actually seeing someone
from the company that I can ask the questions right now.
And if this was an auto parts or whatever,
it's like, hey, is it this part that you're looking for?
Yes, it is.
What or if you're in a car agency, you get to demo the car with the phone.
Now, something like going to, you know, waste time with AI chat bots or
scheduling a meeting that's going to be in two days from now, three days from now.
And who knows if the customer is still interested.
Exactly. I also tested.
You need to be a long. All right.
You can just in five minutes, ten minutes answer the question,
satisfy the customer with that decision that the customer was going to make.
Right. And happy.
And basically, this is much faster than chatting.
Chatting could take you 15 minutes, 20 minutes.
And this is five minutes or less.
Get everything right away. Yeah.
And I know what amazes me is that as
consumers, customers, whenever we are talking to an aide to.
We hate that they are experiencing. Yeah.
And, you know, as managers, we say, oh, how can we save ourselves time?
And then we try to implement than they are on our website to our customers.
But that just doesn't work.
Exact dates for the work, but it's not quite there yet.
And and nothing will replace two people talking to each other.
Exactly. When was 11sight founded?
So we started it about four years ago.
So we are doing part of his company, my co-founder and I.
This is our company.
The second time we are working together.
OK, so we have done two companies before
and we are always talking about that leading edge of technology.
Back when the Motorola start, that was the most advanced phone and Netscape was new.
He built a company that SMS applications for wireless headsets.
You came down a website called us.
What you were interested in would send you
as your horoscope, your stock prices and so forth.
OK, then bought so RFID, so be more technical.
You build in RFID chip the location
tracking I build in today's language and Iot company
in the cloud that made transportation and supply chain more efficient.
I was using RFID either, and then this time around we saw video
coming and we knew video was going to be the communication means of the future.
We knew about meeting rooms, we knew about Zoom and stuff.
And I said, okay, so that's if it's a prearranged meeting, it's not that high.
We knew about like WhatsApp or Skype and FaceTime.
So that's what you need to talk to your friend.
But I was OK.
So we will focus on the needs of sells
things on businesses that want to connect with their customers.
And they understand that if they connect
now, they are going to be able to answer questions and more needs,
more revenues and happy customers, because when the customers come, they can answer.
So we set out and it was actually
a journey because being able to make it possible for somebody.
He from anywhere, right, any browser, any device without any
downloads, any appointments, any friending, we needed to leverage it.
Industry standards that have not quite
matured yet, but said, OK, eventually Google was
willing to go with the web rtb and we said, OK,
eventually Microsoft and Apple will follow and this is going to be possible.
So it was like late twenty nineteen
that Apple finally put it in chaos and Microsoft followed.
And of course last year with the pandemic, we all sort of overnight realized
that video is not communication needs of the future.
It's here and now.
Yeah, I'm standing here in the Bay Area, LTD, north of Berkeley.
You are located where?
Tijuana, Mexico.
Slack like we are like next door to each other.
Right. But different country
and country. Yeah.
Yeah. It's really neat that you came up
with this idea and we can do this and actually show customers what's capable.
We can also that we can share the screen.
There's the application for Android iOS.
What else can we do for people to bring the device?
We need that person who is answering.
I'll be able to download an app on down the road.
I was on the windows or Mac, you can just use the browser.
The other nice thing is that you can
answer on your phone and transfer the call to your desktop or vice versa.
Right. We have basically to solve the problem
of bringing the businesses and their customers closer together.
We needed to combine the ad hoc nature
of the WhatsApp and Skype, the many features like phone forwarding,
three way calling, all transfer of telephony systems.
Right. We also have meeting rooms.
That's more like as a feature because we have a conversation and then I need
to bring two more people into the conversation.
So that's a meeting room.
And did all of this with the needs of a business and.
All right, because you have a website,
you're on a sales campaign and the call to action is call us.
We are here. We are ready to answer your calls.
So there is typically a workflow.
You have to integrate with the sirens
and you want to be able to keep track of this entire process.
So that's what built all of that then
and even added to management and analytics capabilities.
So know when the calls are coming
with sales data answering the calls, because that button that you push
from our sales from our website right at different time of the day,
it could have been Rafael who picked up or at who picked the brings all our devices.
Whoever is available, that person is going to answer.
Yeah, those are all really features that are available on inside.
And basically after this call, I'm going to jump over to the dashboard
and show them what's capable on the inside.
So I'm really glad that you were able to answer this call, because basically
I wanted to show users what could potentially happen on the website.
Plus, we're able to see the quality.
I mean, I see you you look really good
on your own so people can see what the quality is when someone's going to call.
Yes. So and I'm tempted to buy the SLR camera
thing to make my image even sharper, as sharp as yours.
Yeah, but I can't. Can I make mine bigger.
Here we go. I switch.
Yeah. Yeah.
Oh wow. Yeah.
I mean it looks really good.
Is this 720 or 1080p.
I think it's 1080p.
There is some degree of dynamic adjustment.
I think I am now at Kennedy, right.
That's what I'm seeing here from the image that's going across.
Yeah, I consider this to be tentative because it looks really good.
I mean, I can see the little lines of the eye you caught me with this T-shirt on.
That's
where I go to auction off the Internet connectivity.
So we do look at the bandwidth both sides
have and try to just sometimes have a less lesser resolution because that's where we
want to be able to support and make an immediate connection possible.
Even if that connection speed is like a often megabit, right.
Using high bandwidth connection, then I have also our bandwidth connections.
Not so much, but I mean, still it looks good anyway.
Well, Alex, I think you a lot.
I just want people to check that out.
I'm going to be jumping over to the dashboard so we can't quite know
possible margaritas here through the video, but not possible yet.
Maybe in a few years. That'll technology good.
See, I'm on my way to Cabo.
I'll stop by. All right.
See you later.
OK, this is our Web site, Dashboard, and we're able to view the history,
the settings and our special link that's going to be linked to us.
So when someone clicks on that link,
it jumps into a call with us now, heads up there, like I mentioned before,
there's available the Android app and the iOS app.
And you got the same history.
You can jump into calls right here.
And if you're not available, then someone else can grab the call from the team.
Now, here you're viewing the latest
history from the latest calls right here that we've done.
So the one you just viewed right now is the sales department with 11sight.
And it was done such date.
What site was it on and what's going on with it?
Let's go ahead and click on it.
Here's the chat history that you're able
to bu file uploads and all that special information right there.
Most button views.
For example, the links that I have
available where they have they clicked on and my available are not right now.
Do I want to like disable it for now.
I can disable it right here.
I got meets links,
you've got your virtual office and you've got your conference room, virtual office.
You grab this link, someone goes to it and boom, it's calling you.
You can add this link to a friends, for example, to your foot or on your
emails for the signature on the emails, or if you want to send out to someone
that you just need to jump on a call right now.
Or if you want to build a conference room right here, there's two types of links.
We also have the meeting history of this one available.
So I've made some meetings with Rafael from 11sight.
And here's what happened.
The virtual office that we've created.
I could delete these and I can export them.
Also also have the organization dashboard where I have the information that's going
on, statistics, the users, and it's only me right now.
The calls come forwarded.
Oh, by the way, you can block callers if
they're annoying or if they're like rude or something like that.
If you need to block them, that's possible.
Also, if you need to forward the calls right here, you send them to who you want
to for them to the configuration right here.
So, for example, the chat only call, hide and leave a message, ask info before I call in.
The cities will be right here.
The value, are they going to be enforced or not?
Do you want to record the calls. Allow using camera.
Yes.
No, the recording video and the pictures and you have overall settings there.
You have stats here available.
Also you have the Vimeo information right there.
We have our history tab to view all the history right there.
Here's some information that from previous
calls, here's a screenshot that Rafaelle took of me.
I'm scratching my back.
Good thing I wasn't scratching something else,
the contacts that have been in this meeting.
So they're going to be listed right here.
All the contacts that have contact you you have that view them right here,
your organization and your profile right here that you can edit again.
So, for example, here's my name and it's actually using my last name,
not my actual name, my last name and the avatar,
the name and the coming out when all of this can be edited right here
with the information profile photo business logo profile, background image.
You can set all of that right here. See all that.
You know that accounts
billing departments, for example, for the widget trackers,
the readings and all of that can be said and customizable 11sight.
Well, basically, you saw how easy this is.
You can embedded on your side if you need
someone to contact you right away, if they're, like, ready to decide and just
ask the questions in video format, this helps you with that.
Or if you just need to share that quick link and have someone jump into the car.
And let me show you really quickly how that works.
I just jump right there.
I'll say click here.
The camera.
And it's calling right and actually getting the right here.
On my phone, I have a silent. That's what you can hear,
I'm going to close it for now, but you can use it just like that.
Super easy. Get started right away.
Have someone call you jump in to that call and just answer all the questions
that that person has so you can make that cell.
Well, there you go, guys.
That's the 11sight deal.
Don't forget to use that link.
The description if you guys want to head on over and check out that deal.
I thank you all for watching. My name is George.
This is SaaS Master.
And I'll see you guys later.