If you are a restaurant owner or operator and you're frustrated because your meetings are taking too long,
wasting too much time and you're not getting the results you want,
you're going to love today's video.
My name is Ryan Gromfin. I'm an author, speaker, chef, restaurateur,
and the founder of TheRestaurantBoss.com,
as well as RestaurantProfitAndPerformance.com.
And today, we're going to talk about how to run an effective meeting in your restaurant.
Yes, it's true. I am one of the few people who actually loves
meetings and think they are extraordinarily important
and extraordinarily effective.
Chances are you're sort of sold out on the idea of meetings.
You're probably hosting too many meetings or going to too many meetings,
going to too many meetings… (that's a lot of to’s)
that are totally ineffective and a complete waste of your time,
but then you're having trouble getting information shared
across the entire restaurant in all of your staff.
I find two types of restaurants when I work with them as one-on-one clients
and visit their restaurants. I find the restaurants that do both.
That do an enormous amount of meetings. They actually have meetings to plan other meetings,
and then I work with restaurants that
generally have no meetings at all.
They're small businesses,
they're frantic, they're running around their chickens like chickens with theirheads cut off and they're
busy and so then they don't have time for meetings and they don't really believe
in meetings. Well, the funny thing is, the restaurants that have a ton of meetings
and the restaurants that have no meetings still end up with the same results which is
an ineffective transfer of information and vision,
which is really the purpose of the meeting to the staff members,
to everybody, to manager. So everybody gets on the same page.
This total lack of effectiveness comes down to
four things that I call the four P’s of a perfect meeting.
For P’s for a perfect meeting. Those four P’s are preparation,
performance, pace, and post. Let me explain to you.
Preparation - one of the biggest challenges that most people don't come to meetings
prepared themselves as the host, they also don't expect their staff members
or managers to come prepared.
So before you have any meeting, send out a meeting agenda to your whole team at least 24
hours in advance and make sure they understand the importance of showing up on time
and being prepared with any information that
you are requesting of them to be shared in that meeting.
Also, your meeting should carry a similar agenda from meeting to meeting.
That way, they can get used to the flow of the meeting.
So, for example, one of the meetings that I love that most restaurants don't have is a weekly
marketing meeting.
the same flow of information from start to finish of that meeting. Meaning,
we're going to review performance which is the second step - performance.
So, how did our last week's marketing go?
What efforts are working? What efforts aren't?
What adjustments are we going to make?
So, different members on your team need to come in with data to
support their arguments rather than just opinions.
So, that's where the performance part comes in. The third part is pace.
Meeting should move fast. They're not slow, lazy,
let's just share some information and see how things are going and catch up on your kids and everything.
That's done at a different time.
Group meetings need to move quickly. Someone needs to be in charge of this meeting and
set the pace. There's a definitive start time and a definitive end time,
but if you finish with all of your agenda before the end time,
that meeting is over. Move on, you've got other stuff to do.
So somebody needs to be the taskmaster in this meeting.
Meaning, okay next. Performance, next.
How's this going? Next. How's that going? Next. How's that going? And keep the pace moving.
The last part is probably confusing to people, it's post.
Meaning, what's going on after the meeting?
You know having the meeting is great,
it's a great quick way to share information from one person
to the whole team very quickly to get the vision across
to share what's going well, what's not going well, where we need improvement,
but there needs to be follow-up. And unfortunately, a lot of times, we set tasks,
we set agendas, we set goals in these meetings
and then we wait until the next meeting
and then people come, oh, I didn't have a chance to get to that,
to that, or I had a question I didn't know how to do it.
That's where follow-up comes in. I suggest two forms of follow-up
for who ever's in charge of that meeting, the department head of that meeting
which is instantly right after the meeting to send either minutes
or to send individual notes or even one group
email to everyone who was there clearly defining what was covered in the meeting,
what goals were set, what task items were assigned to each person,
and what deadlines are assigned to that person,
then I suggest halfway between
the meeting ending and the neck meeting,
sending another message to those same people asking how are things going?
Do you need anything? Because remember,
the purpose is to get results. It's not to get someone in trouble for not
accomplishing their task, it's to get results on the way that we get results is with follow-up.
So if you remember the four P’s for a perfect restaurant
meeting which are preparation, performance, pace, and post;
you are going to love meetings as much as I do and you are going to find them
extremely effective and worth the amount of time.
If you want to download a tool right below this video.
there'll be a big button for you where you can download my perfect
meeting planner that spells all of this out for you and you can
actually use this it's a PDF.
You could fill it in before every meeting
and send it out to your team and you don't have to create something from scratch.
So, just go ahead and enter your name and email address,
plus if you love this training and found it valuable and effective for your restaurant,
please go ahead and smash the like button as well as below there's an area where you can leave comments.
Ask me any question you want related to meetings or what meetings
you should have in your restaurant.
I'll be sure to get back to you and answer them.
And until we meet again, my name is Ryan Gromfin with TheRestaurantBoss.com,
as well as Restaurant Profit and Performance Have a wonderful day.