We're gonna walk through how to set up the WhatsApp Business app on your
Android phone. We're going to begin this tutorial with a fresh install and, by the
time we're done, you're going to have your business profile set up correctly so
that people can find you and you can communicate with them. Start out in the
Play Store and just search for WhatsApp Business.
It'll autofill. You'll see the little icon come up after it figures out that
you want the business one. Select that. I've already installed it, so my option
is open. But, you're going to install it at this point. It's going to put the icon on
your home page. It's highlighted. Then, you're going to get a lot of options where
it needs you to accept terms. It needs permission to access your microphone,
your pictures, and just allow all of these options. If you don't allow them,
it's really not going to work as it's designed. So, go through and give it the
information. I'm going to go ahead and not show you my phone number. No offense, but...
As we go through this, you're going to see that I'm going to set this up as a
business that would be likely want to have a social media presence for
someone that wants to come contact them easily. So I'm gonna make it a plumbing
company thinking that if you have a plumbing problem you just want to grab
your mobile phone and message someone from WhatsApp. so I just put in my phone
number and now it texted me a verification code. Grab that code, put it
in here. I did that and now I'm ready to put in my business information. Get it in
here exactly right because you can't change it. Get that done and press
ok. It takes a little while to initialize doing whatever it's doing and then once
that's done we're gonna be up and running in the app. I'll show you
different types of configurations that are going to affect how your
customers interact with you. It's hooked up to my contacts now. These icons in the
middle are people that are in my phone because I gave it permission to access
my contacts. You see the option in the upper
right hand corner. I touched it. I'm going to go to the settings. This is
where you're going to customize it in a way that makes sense for how you want to
communicate. The first thing I'm going to do is go into the profile. I tapped on
the little icon of a picture of a person and I tapped the picture of a camera.
It's going to bring up the pictures that are already on my phone and I'm gonna
select one that represents my business.
This is looking at the pictures on my phone. I'm gonna pick pick the picture
of the fountain and that other picture that you see, that's just potatoes, I
promise. So, let's crop the picture. I know it
might be a little funny to have a picture of a fountain for a plumber but
I thought that was, of all the pictures I had on my phone, I thought that one
probably worked pretty well. Now you go into your business settings and you want
to configure the messages. The away message is something that someone's
going to get if they message you and you're not at your phone right then. So, you want
it to be something that keeps that person interested and makes them want to
come back and communicate with you. I
just left it as the default here because that made sense. Let's say, hey
let's always send that okay, so we don't need to do a custom schedule. If I'm not
at my phone, I'm not at my phone. You might want it to send a different
message at night saying, you know, I'll text you at 6:00 a.m. Now, there's
some more unique message options here where you can do quick replies. You
can set up something where - here's this whole sentence. I'm going to access a
sentence just by doing a little shortcut. This one would be if someone messages
me and it's a great deal. I'm going to do their plumbing. But, then I want another
one where I'll do their plumbing but they're really far away so I'm going to
warn them that I'm going to give them a trip charge. This would just
be another thing that,n after you set it up, you can send it with just a few
keystrokes because you have a shortcut to it now. I'm done with the quick
replies. I'm going to go in and change the notification. The thought on this is
that your phone may be ringing and dinging all the time, but you want to
know when that ring is from WhatsApp because, if you're under a sink doing
your plumbing and someone texts you, if that's from WhatsApp, you might know it's
likely to be a customer. You want to stop and look at it. I just set a sound
there that was different than the normal sounds. Now that you've
done your basic configurations, you're ready to go. You have your profile
picture. The app has access to you. You have your shortcuts set. Now you're ready
for the first person to message you. They'll get and automatic message right
back and then you can follow up with them!