hello there my name is Richard McMunn
from the interview training company past
my interview comm and in this tutorial I
will teach you how to answer the tough
interview question how would you deal
with a difficult customer so this
question gets asked time and time again
especially obviously in customer facing
and customer related roles so please do
stick around and watch it from beginning
to end because it will make a huge
difference to your preparation I will
tell you exactly how to answer this
interview question and more importantly
I will give you a top scoring answer
that you can use that will make you the
standout candidate now before I do that
a very warm welcome my name is Richard
McMunn that's me there in the center
I've been helping people for 20 years
now to pass their interviews I do that
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also give the video a thumbs up thank
you very much that tells me you enjoy
the content and therefore I will create
more for you so people also want to know
other type of interview questions they
will get asked during their job
interview so please tell me the name of
your particular job interview in the
comment section below the video and I
will then give you some more interview
questions to prepare for so people say
to me all the time Richard how do I
answer the interview question how would
you deal with a difficult customer now
before I give you a top scoring answer
to this challenging and common interview
question when you are structuring your
your response remember these three
things number one tell the interviewer
that you would listen this is most
important the first thing is to say I
would listen to them and I would show
that I am listening through effective
communication skills and then I would
acknowledge their issue or their
complaint then number two tell them that
you would lower your voice and show
empathy
whilst communicating with a customer and
you would look to build a positive
rapport with them at all times and that
you wouldn't take the issue personally
and you would also remember you are
representing their company at all times
and then number three you would provide
a solution to the customer you would say
this is what I propose to do you would
then summarize and then you would
deliver on your promises
so say to the interviewer if I tell them
that I am going to call them back in an
hour I will make sure I call them back
so let me give you the perfect answer to
the top interview question how would you
deal with a difficult customer here it
is I would first and foremost listen to
the customer carefully and demonstrate
through effective listening skills that
they have my full attention I would then
ask clarifying questions using a lowered
tone of voice to get to the bottom of
their issue or concerns I would
apologize if necessary before then
confirming with them their exact issue I
would then provide a solution to their
problem and I would summarize the next
steps of what I was going to do for them
before fully delivering on any promises
or proposals I had put forward now
throughout my communication with a
customer I would be positive and I would
remember that I am representing your
company and brand and I would never take
things personally I would try my utmost
at all times to build a positive rapport
with the customer to make them feel
valued and happy with my offered end
result that is a brilliant answer to the
top interview question how would you
deal with a difficult customer so make
sure you take a note of that of the
different things that I've put in there
and don't forget to follow those three
important tips you might need to watch
the video again and take notes as you go
along but I promise you if you use that
during your interview that will score as
highly as any other response now if you
would like more help with your interview
and even customer service interviews
click the link in the top right-hand
corner of this video it will take you
through to my website pass my interview
comm where you can download my full set
of 21 great answers to tough interview
questions and
every single responses to the same at
level and caliber as that one don't
forget to subscribe to the channel thank
you very much please do hit the like
button don't forget to connect with me
on LinkedIn and finally tell me the name
of your job interview in the comment
section below and I will come on here
each day and I'll give you some
questions to prepare for it is my
mission to help you pass your interview
have a brilliant day and thank you for
watching