Hey, guys, what's up? It's Christine Seale,
the HighLevel queen, and today we are going to be talking about
troubleshooting and what to do when your estimate's techs are not sending anymore.
So let's get started.
So for those of you guys who don't know, we actually have a free Facebook group
called Marketing Agency Automation Secrets where we give away hundreds of dollars
in free trainings every single week to our members.
So click the link below to go check that out.
So step one, the first thing that you want
to do is go into your top level agency settings.
Now, you do have to have an agency account for this to work.
So there's going to be a blue button with arrows.
So click on that and go to settings.
And then go to Twilio.
And then you're going to find the account that's having the problem here,
now, you're going to copy the side of the account that you're having an issue with.
OK.
And then step two, you want to log to Twilio.
Some already logged into Twilio here, and if you need deposit and go log in,
go ahead and do that, I'm already logged into Twilio.
What I'm going to do next is I'm going to go into my settings.
I'm going to go into my settings.
And I'm then going to go into my subaccount.
And here was a search by name or side
you're going to paste in a side and click on Filter.
OK, here we have the account in question.
So I'm going to go ahead and click on this account.
And that's going to open it up inside Twilio,
so step three, you want to go into phone numbers and you're going to click
the little three dots and then click on phone numbers.
And here is the phone number that I'm
using for this account, so I'm going to click on it.
And then I'm going to go ahead and scroll down and look for the Webhook links.
OK, so when a call comes in, there should be a Webhook pointing here.
And when a message comes in, there should be a webhook pointing here.
So if you are missing either of these, then HighLevel is not going to be able
to talk to Twilio, so you need to make sure that this happens.
Now, usually that only happens when
someone buys a number outside of HighLevel.
They just buy it directly and Twilio and then it's not linked together.
If that happens, go ahead and put in a ticket
with HighLevel support and they'll go ahead and get you set up.
So you should have these two Webhook links
in here, and we're also going to go look at the messages log.
And you can see here that there's been several text messages
back and forth between this number and this number.
Now what we can do is we can go ahead and go into HighLevel, into conversations,
go to all
send a text message.
And then go see if it shows up over here in Twilio and if it's working well,
so you can see that actually did work so delivered.
OK, so if there's an issue and you're not
actually seeing the text message in Twilio, that means that your SCD
and your off tokin are probably not set up correctly inside of HighLevel.
So you're going to want to make sure that they match.
And how you do that is you actually go back to the top level, the
click on the home button, and then you're going to copy this to your clipboard.
And then go back to HighLevel agency settings and paste it in here.
You're going to edit it first.
And you're going to paste it in here and then you're going to click on View
and copy and paste the octagon into here and click Save.
Now, if the numbers already match and you're still not able to get text
messages flowing, you may need to put in a ticket
with the support team on HighLevel and they can actually go in and look
at your Twilio logs just to make sure everything is good.
OK, so hopefully this helps you guys
navigate the kind of scary world of Twilio logs.
And you can if you want to get more into
the error messages here, you can actually go in and review each one
of these and if you want to get super nerdy with it.
You can actually see the details inside
of each one of these messages and there's also a call log here is if your calls
aren't working, you're you're going to want to check this calls log.
OK, so make sure like and subscribe so you don't miss any future videos for me.
And I'll see you guys next time.