SOMETIMES MONTHS LATE.
LIKE A LOT OF PEOPLE IN THE BEGINNING OF THE CORONAVIRUS PANDEMIC MARCIA MARKET COULD NOT FIND ANY PERSONAL PROTECTIVE EQUIPMENT PARTICULARLY IN THE EL DORADO COUNTY TOWN OF KAMINO
WHERE SHE LIVES BUT HER DAUGHTER IN CUPERTINO WAS ABLE TO FIND SOME AND MAILED IT TO HER.
SHE HAD TO SEND IT GROUND.
BECAUSE OF THE HAND SANITIZER WITH HAS ALCOHOL IN IT, THAT’S POSSIBLE.
IT’S IN THE SENATE SANTA CLARA SAN JOSE THAT AREA.
YEAH.
IT’S LIKE A 3-HOUR DRIVE, BUT THAT PPE SEEMS TO HAVE TAKEN MORE THAN A THREE-HOUR DRIVE.
THE BOX WAS MAILED FROM CUPERTINO BACK ON JUNE 16TH.
HE’LL BE HERE IN THE 19TH THREE DAYS LATER INSTEAD THE TRACKING FOR THIS BOX OF PPE SAYS IT WENT FROM CUPERTINO DOWN TO LOS ANGELES THEN TO SAN FRANCISCO AN THEN IT JUST STOPPED
INTRANSITIVE.
RUNNING A LITTLE LATE READY FOR THE YOU KNOW IN TRANSIT FOR DELIVERY BY JUNE 23RD.
THE TRACKING HAD STOPPED UPDATING TO JULY 5TH.
I SENT BACK AND SAID, WHERE IS IT?
NOTHING?
NO RESPONSE MARKET IS FAR FROM THE ONLY PERSON EXPERIENCING THIS ISSUE.
I HAVE THREE ITEMS TO TRACKING NUMBERS WHO HAVE BEEN SITTING THERE SINCE JULY 11TH.
ONE MORE THERE YESTERDAY, AND I DON’T NO ONE I’M GOING TO RECEIVE THAT TAMRA WELCH LIVES IN JACKSON AND AMADOR COUNTY.
SHE PLACES A LOT OF ONLINE ORDERS.
NOT JUST BECAUSE IT’S CONVENIENT BUT BECAUSE IT’S SAFER, YOU KNOW, I CAN’T DRIVE TO SACRAMENTO EVERY TIME I NEED SOMETHING TO HIM AND TAKE A CHANCE ON WHETHER THAT STORES
EVEN OPEN RIGHT NOW, YOU KNOW AND SHOP SAFELY.
SO WE’LL CHILL ORDERS ONLINE AND TAKES FREE SHIPPING WHEN IT’S OFFERED.
IT COMES UPS OR FEDEX.
IT DOES ARRIVE TIMELY I GET MY PACKAGES OF THEIR SHIP THAT BUT A LOT OF YOU YOU DON’T KNOW WHEN THEY’RE SHIPPING IT TO YOU AND TELLING YOU FREE SHIPPING HOW IT’S COMING.
SHE SAYS UPS AND FEDEX USUALLY ARRIVE ON TIME BUT NOT THE U.S.
MAIL IN THE PAST FEW MONTHS WELCH SAYS HER MAILMAN TOLD HER THE ONLY GUARANTEE OF A TIMELY ARRIVAL IS TO SEND IT BY PRIORITY MAIL OR EXPRESS MAIL.
OTHERWISE, IT’S ANYONE’S GUESS WHEN IT ARRIVES.
MY POSTMAN SAID THAT IF IT IS SET PARCEL POST THERE’S DATING THERE’S NO RUSH TO GET IT TO YOU.
THEY CAN SIT ON IT AND KEEP BUMPING IT.
SO KCRA 3 INVESTIGATES DECIDED TO TEST THE SYSTEM OURSELVES.
WE BOXED UP PERSONAL PPE JUST LIKE MARCIA MARKETS AND MAILED THE PACKAGES TO OUR NATIONAL CONSUMER CORRESPONDENT, JEFF.
ROSSEN.
WE STARTED WITH UPS WHO’S DELAYS KCRA 3 INVESTIGATES PROFILED THIS WEEK SHOWING BOXES STACKED UP IN THE SERIES PARKING LOT FOUR WEEKS TRACKING SAID THE UPS BOX.
GET THEIR AUGUST 3RD.
OKAY, SO THIS IS THE PACKAGE FROM UPS.
IT WAS SUPPOSED TO BE SHIPPED AND ARRIVED ON AUGUST 3RD AND GUESS WHAT?
IT GOT HERE ON AUGUST 3RD ANOTHER BOX WENT BY FEDEX.
OKAY, SO THIS IS THE PACKAGE FROM FEDEX.
THIS ONE ACTUALLY ARRIVED A FEW DAYS LATE FEDEX WAS LATE BY THREE DAYS AND FINALLY WON VIA THE US POST OFFICE ALL SENT GROUND TRANSPORTATION WITH TRACKING US POSTAL SERVICE.
OF COURSE IN THE NEWS RECENTLY ABOUT ALL THE BUDGET PROBLEMS AND SLOW MAIL AND WE HAD A PROBLEM TO THIS GUY HERE FOUR DAYS LATE FOR DAYS AFTER THEY SAID IT WOULD GET HERE STILL
TAMRA WELCH THINKS WE HAVE BIGGER PROBLEMS IN SACRAMENTO.
PEOPLE ARE WAITING THREE MONTHS AND STUFF AND GOTTEN THEIR PACKAGES.
AND WHAT IF IT WAS SOMETHING IMPORTANT ONE OF OUR VIEWERS SENT KCRA 3 INVESTIGATES THIS PHOTO FROM THE US POSTAL SORTING CENTER IN WEST SACRAMENTO.
THEY SAID THAT PACKAGES ARE SITTING IN THE BACK LOT OF THE SORTING FACILITY UNTIL POSTAL WORKERS CAN GET TO THEM.
THIS WAS JULY 17TH.
AND THIS WAS THIS WEEK.
WE REACHED OUT TO THE US POST OFFICE.
THEY SAY EVERYTHING WE SEE HERE IS EQUIPMENT STORED FOR LATER USE A PACKAGES AWAITING PICKUP BY CONTRACTORS.
AS FOR THE DELAYS A SPOKESPERSON WOULD NOT GO ON CAMERA, BUT SENT A STATEMENT SAYING THE COVID-19 PANDEMIC HAS LED TO HEAVY PARCEL VOLUMES.
OUR EMPLOYEES ARE WORKING DILIGENTLY TO KEEP UP WITH THE INCREASED VOLUME, YOU KNOW, IT’S INFURIATING.
IT’S IT’S JUST IT’S MADDENING AND IT’S IT’S NOT THAT IT’S LATE.
IT’S THAT THEY DON’T TALK TO YOU THEY DON’T COMMUNICATE WITH YOU STILL.
IT DOESN’T HELP CUSTOMERS LIKE MARKET AND WELCH WHO CONTINUE TO SEE DELAYS.
AND BEING IN A RURAL AREA LIKE JACKSON, WE DON’T HAVE A LOT OF SHOPPING, YOU KNOW, SO I DEPEND ON ON MY ONLINE ORDERS.
SO MARSHA MARKET, WE HEARD FROM IN THE STORY.
SHE SAID HER FIRST BOX SHOWED UP NOT LONG AFTER TELLING THE POSTAL SERVICE THAT SHE HAD CALLED KCRA 3 AND SHE ALSO HAD A BOX OF HAND SANITIZER DELAYED.
SHE ORDERED IT BACK ON JULY 20TH.
IT SHOWED UP ON AUGUST 8TH.
SO THE POST OFFICE JUST LIKE FEDEX AND UPS ALL FACING MAJOR INCREASES IN THEIR PACKAGE VOLUME RIGHT NOW BECAUSE OF THE COVID PANDEMIC.
WELL, IS THIS HAPPENING ALL ACROSS THE COUNTRY JUST IN THIS AREA I HAD TOLD YOU I MEAN THIS HAS HAPPENED TO ME.
I THOUGHT IT WAS JUST ME.
A FEW THINGS JUST NEVER ARRIVED.
SO WE WANTED TO FIND THAT OUT.
SO AS YOU SAW IN THE PIECE, WE SENT THE STUFF OFF TO JEFF.
ROSSEN.
WELL, JEFF IS GOING TO SEND US THREE BOXES BACK TO SEE HOW LONG THAT TAKES.
AND SO WE’RE GOING TO CHECK ON THE DELAYS IN THE