Weill Cornell Medicine physicians are here to see you – both virtually –
and in person – we’re always here for you, whenever you need us.
We’ve made some changes to your patient experience –
and you can rest assured, that we've taken every effort
to make your next in-person visit a safe one.
Here is what you can expect when you come to see us in person.
Before your appointment, we’ll send you a reminder via text
along with prompts to complete your your registration via eCheck-in.
We’ll send you another reminder the day of to make sure
you’ve completed your registration virtually using eCheck-in.
Checking in remotely will expedite your check-in process
and aims to minimize contact when you arrive,
so make sure you login to Connect – your patient portal – before coming in.
And if you don't have a Connect account give us a call
and we can help you get registered before you come in.
You'll also receive a text message with links to some of
our information pages, be sure to read our latest policies.
You’ll see some important changes at our locations too –
Whatever location you come to, you'll see lots of new signage
about social distancing and proper hygiene.
And we’re providing everyone with hand sanitizer when we greet you.
You'll notice many hand sanitizing stations throughout our locations.
It will be mandatory for everyone to wear a mask once inside.
Our staff will be passing out face masks for anyone who needs one.
To help us manage higher foot traffic areas and minimize congestion,
some of our buildings may have social distancing markers
and navigational signs directing you along the way.
Please be sure to maintain social distancing as we've limited the foot
traffic at all of our locations to ensure that everyone has enough space.
We'll also be requesting that no more than 4 people enter an elevator at a time…
please do your part and practice patience by waiting your turn to enter the elevator –
this helps everyone maintain proper distances.
At many of our practices, you may also see signs directing you to our new "welcome stations".
Here our staff will greet you before entering our waiting areas or proceeding to our front desk.
They will make sure you are wearing a mask, and that your hands have been sanitized.
And often times, you may also have your temperature taken.
This should take no more than a few minutes,
then one of our staff members will instruct you on where to go next.
You'll notice chairs will be spread out and our common areas will have far
fewer people inside – that’s because we're scheduling appointments
a bit different to ensure everyone can maintain their distance.
If you've used our remote check-in process through your Connect patient portal,
we'll keep you moving right along.
We’ve posted signs about many of our new policies and procedures
because we want to make sure you feel confident and comfortable about seeing us in person.
As part of our many new safety measures, we've also increased our
cleaning protocols – both in common areas as well as exam rooms.
And you’ll still receive the same high standards of care and medical
support you’ve come to know and trust from your Weill Cornell Medicine teams –
with an assist from some new technologies and policies,
we're still here providing the care you need.
Once your exam is finished…we'll get you checked out quickly –
everyone's needs are unique and we will check you out as quickly as possible –
some patients might be checked out before leaving the exam rooms,
and others might even be able to check out remotely…
Keep in mind that each of our practice locations have slightly different
layouts and so your experience may look a little different too.
And it’s easy as that – you'll be back on your way…
And when you return home, following up with us is easy.
We may even give you a call... or you might receive a message from us
in your Connect patient portal too – so be sure to login to Connect after your visit…
We may send you a message with some follow up instructions –
or, you can message us if you have questions about your care.
You can also review and manage your test results and prescription refills right from your mobile device.
We'll also continue to schedule your appointments using Video Visits whenever possible.
With all of our digital health services now available at every location –
from video visits to eCheck-in to our app – you may notice
that even your in-person visits are a bit more modern.
A new experience for our new normal –
we’re here to keep your health on track – in-person or virtually –
and we're moving forward, together.