This video describes Employee Center and shows you how to use it.
You can skip to these topics from the YouTube description for this video.
Employee Center is the ServiceNow standard, multi-department, dynamic portal for service delivery and employee engagement.
It’s available in two packages:
... a base version for multi-department service delivery,...
... and a pro version that adds employee communication and engagement to make your portal an employee destination site.
Let’s break this down.
Standard means the base version is available to all ServiceNow customers at no extra charge, starting with the Rome release.
Multi-department means it easily scales to support service delivery from all your departments.
So if you currently offer only IT services on your portal, you can expand it to include all corporate services...
... like HR, Workplace, Legal, and Procurement - without redesigning your portal.
And finally, dynamic means it creates curated experiences based on the unified employee taxonomy.
Content types include requests, articles, quick links and communications from multiple departments.
Employee Center also provides a modern, user-friendly interface in the base system, pre-configured to meet common business needs.
The mega menu displays dynamic topics for employee-centric navigation.
Other widgets on the home page provide personalized content.
The “My active items” widget provides a consolidated view of all active employee activities,...
... such as tasks, requests, and approvals, from different departments.
It’s designed to be extensible to surface additional activities based on your needs.
On topic pages, the unified browse feature lets users browse both knowledge articles and catalog items.
Now let’s look at Employee Center Pro, which extends Employee Center to provide a modern portal for employee communication and engagement.
The Content Experiences widget provides targeted, actionable communications,...
... including multiple messages highlighted for users and campaigns that you can configure to assign tasks to users.
This widget is also available on topic pages.
And the AI–powered Enterprise search finds answers across the enterprise.
In addition to actionable, targeted campaigns, you can also launch employee communities, and post employee communication content.
After upgrading to Rome, you can install the latest Employee Center or Employee Center Pro app from the ServiceNow Store.
You need to obtain a subscription before you can download Employee Center Pro.
Now let’s see Employee Center Pro in action.
Here’s our scenario: Acme Technologies is launching Employee Center as its employee experience platform.
Rakesh, an AI engineer hired a year ago, wrote up a list of things he needs to get done.
He wants to check out what’s new with the company, learn about the travel policy,...
... and check his eligibility for reimbursement of a seminar he wants to attend.
If he can go, he also wants to reserve a space at the office to meet with colleagues and share what he learned.
Let’s follow along as Rakesh accesses Employee Center.
Content on the home page is targeted to the employee.
We quickly catch up on key company communications relevant to Rakesh in the Content Experiences widget at the top of the home page.
The portal accommodates user preference for navigation, providing multiple ways to access content.
We can search for a key term, …
...click on the mega menu and its submenu items,…
...scroll through the items in the Recommended for you widget, …
…and click the topic blocks on the Popular topics widget.
We can also access Virtual Agent to make requests.
Here we’ll use the mega menu to access the Travel and Expenses topic page.
Content on topic pages is also targeted to the employee.
Here we can see that Acme Technologies updated it’s travel policy, so we click to review it.
Content managers can link communications to tasks to increase task completion rates.
In our example, Rakesh is asked to read the updated travel policy,...
... select the checkbox to acknowledge that he’s read it, and sign to complete the task.
Employees can also access tasks from the My items widget.
Rakesh’s day gets busy, so he continues his research at home on the Now Mobile app to see which type of seminars can be reimbursed.
The Support tab lets us browse content across multiple departments.
Note that the mobile topics are the same as the topics we see in the portal because they’re automatically pulled from the taxonomy.
Tapping a topic opens a screen where we can drill down to the specific content we’re interested in.
Content managers can feature content on these pages by pinning it to the top of the page, like we see here.
Good news! The Tuition Reimbursement policy shows that Rakesh can be reimbursed,...
... but he wants to verify with his manager Christen.
So, the next day he accesses Microsoft Teams to chat with her.
Christen is happy to see Rakesh taking the initiative to improve his skills,...
... but she wants to check whether he’s eligible.
Employee Center is natively embedded in Microsoft Teams,...
... so she opens the Employee Center tab within Teams to review the Tuition Reimbursement article.
She lets him know that he’s eligible, but he’ll need to submit a Tuition Reimbursement request.
Employee Center provides links to information related to content the employee has looked at before.
These links appear in the Recommended for you panel.
Rakesh finds the Tuition reimbursement policy he reviewed earlier, and within it, a link to the request.
He fills it out,…
… and submits it.
After submitting the form, Rakesh is assigned the task Sign Education Agreement.
He doesn’t have time to review it now, but when he returns to the portal later,...
...he can access it from the My Tasks link, or from My items.
Rakesh chats with some of his colleagues to let them know he’s going to the AI workshop and invites them to join him afterwards at the office to discuss.
But first he needs to reserve a short-term space at the office so they can meet in person.
Let’s use Virtual Agent to make this request.
Virtual Agent locates the catalog item using natural language processing.
Rakesh selects the location of his office,…
…and fills out the rest of the details.
When he submits the request, it’s waiting for approval by his workspace services team.
Employee Center gives Rakesh the tools he needs to locate resources and complete tasks for multiple departments, all in one place.
For more information, see our product documentation, knowledge base, or podcast.
Or ask a question in the ServiceNow Community.