- Welcome to the shiproom, you're on the air.
Oh my God, don't put that in there.
- Alright, hey, hello everybody. Welcome to The Shiproom.
I'm joined here with one of the CIOs that everybody
in the world agrees you generally look up to.
I have Andrew Wilson here with me from Accenture.
- Good to see you okay, my friend.
- It's so good to see you.
- I mean everybody looks up to me only
because I'm 6 ft 11. Two meters, 10 centimeters.
And last time your sports car I remember,
was really really constraining.
- So this is much nicer.
- Your work force is not just global but you are doing
every kind of work imaginable.
As I was doing my research, I did not realize,
nurses, designers, factories, zoologists,
I mean, you have everything.
- We're nearly half a million humans
doing a hugely diverse set of things.
And Accenture, gets an opportunity to work everywhere
in the world, in every industry, and in government as well.
- So how do you approach the workforce that is diverse.
How do you deliver IT?
- Not like we used to,
we have to be as good as modern consumer tech.
We have to be current, we have to give a great experience.
There must be zero friction, we've got to communicate
in ways that they'll recognize, we've got to inject humor,
we can't be stoic and old fashioned and enterprise,
we won't appeal, we won't be a great place to work,
people go elsewhere.
- Okay so you've been an IT leader for quite a while,
and you've seen a lot of technical jargon,
buzzwords, come and go.
So I wanna take all that experience in your mind,
we're gonna have a little fun with it.
Now we've put some technical nonsense on each one
of these cards and we're gonna use it in a sentence.
I'll go first.
One of the things I hate most when I trying to operate
on my company's data is when I have a bunch of
Disintermediated Functionality Nodes.
- I'm excited because tonight over dinner,
we were considering what it would mean to have
Pre-configured Solution-Based Integrated Scrompulence
as a dessert.
- You know, people talk a lot about 5G,
gonna change the world, no.
It's all about Binomial Hotspot Plaxform Maximization.
- I was cycling the other day through Copenhagen,
and I was struck by the architecture
and how they've managed to integrate a number of different
modal uses of space.
And as I cycled through the
Fabricated Functional Niche Markets,
I enjoyed all the variety of fruit, veg on offer.
- Wow look at that man,
that was like drop the mic, right there.
- Now I heard you say one time that
70% of the responsibility that you have today
didn't even exist when you took over
as a CIO five years ago.
- Yeah I think I believe the role has fundamentally changed
and the days of operating services, order-taking,
deploying systems with an 18 month lead time,
none of that is relevant, I would be fired if I was
behaving like that.
Today, I have to deploy experiences, real-time,
incrementally, on a business basis, real-outcomes,
where the value is measured in terms of real impact
for the business.
And so I'm no longer the Chief Information Officer,
in my mind. I'm the Chief Experience Officer.
I wanted to go with Experience, but someone pointed out
the acronym CEO had been taken.
It's not just the technology it's who are going to be
the ones that are brokering, orchestrating,
retiring, curating AI, getting rid of the batch,
putting in place real-time,
and coaching an organization that's not going to know
how to ask for intelligent services.
- We're getting a phone call on the Teams phone.
- This is incredible technology!
- One of a kind.
Hey, welcome to The Shiproom,
here with Andrew Wilson, who is this?
- Andy, it's me, Eddie!
Your shadow IT consultant.
Why haven't you been taking any of my calls, we good?
I still got everything you don't want your business to need!
I've got unencrypted flash drives,
Gmail accounts with weak passwords,
file transfers that you can share to the wrong person,
password free phones that are easy to leave in the cab,
and DVDs.
It seems like you've wiped out all the shadow IT resources
I can provide.
How'd you do it?
Did you lock down everyone's devices?
- I don't think it's as simple as that Eddie.
We need to provide a great experience,
and we need to give you flexibility,
and we need to give you immediate access to new capabilities
when they're launched.
It doesn't mean we have to lock you out of everything.
It does mean that enterprise-grade technology
had to become sexy,
had to become real-time,
had to provide at least as good a customer experience
as some of those boutique references
and services that Eddie just mentioned.
- But it's so much easier for your workers
to use my shadow IT feature set, right?
- Modern Windows 10 and O365 and Microsoft 365 give us
the flexibility we need.
And Windows 10 was a great example.
Windows 10 gave us not just experience,
it gave us security, it gave us currency,
and it gave us the ability
to deliver something new a lot faster.
Why, because Windows 10 was modern, new, secure,
and highly, highly effective at delivering
a great employee experience.
So we wanted to do 20 or 30 thousand a week.
And that's what we did at peak.
And I think that's why we've been able to,
as Eddie was asking, actually keep up
and deliver a better experience
than if you'd had to cobble that together
with consumer equivalents that don't integrate,
aren't secure and are increasingly not as functionally rich.
- Okay, okay, well you haven't heard the last of me, Andy.
- Alright, see you Eddie.
- You have been one of the most public and vocal leaders
on the topic of improving diversity
and inclusion in the workforce.
It's something I'm also passionate about,
as you look back on your 30 years of your career,
share the way that you've seen your company become better,
because they've prioritized diversity and inclusion.
- Well I can speak because I'm a member of one
of the diverse communities, I happen to be a gay man.
And when I first joined what is now Accenture, 30 years ago
I was not out, I was very unwilling to mix my personal life
and my then professional life, I saw it as a barrier,
I saw it as something that I couldn't bring together.
And indeed I stepped away from Accenture
for a small number of years
and then came back after a five,
and the company had transformed,
and I reflected at that point that that would be a catalyst
for me to be open and authentic at work.
And that personal story
very much was a reflection of,
I think, our core values, and our recognition
that we're a human workforce,
if we want to be half a million, or more,
and we want to reflect the passion, capability, and demands
of all of the customers of our clients,
and we want to operate in every industry
in every part of the world,
we had better reflect the world.
- That's right.
I can't even think of what I would add to that.
You know, it's that point of,
if you're gonna deliver software solutions for the world,
you better darn well represent the world in sight,
or you're not gonna have all the perspectives
that you have to have.
So now you're no stranger to being in front of the camera,
'cause you host an in-house video series at Accenture.
Why is it so important for tech leaders to be proactive
and communicate with your teams?
- Well there is less dust on my set than you've got here.
The appeal of YouTube and the appeal of Netflix
applies equally in the enterprise.
I always felt...
I come from a background of broadcast, radio, TV.
- I didn't know you were a radio broadcaster until
we were talking a few minutes ago.
- I had the face for radio,
and so I wanted to inject broadcast
into the enterprise as a means of communicating.
It's about ratings, it's about not writing
old-fashioned emails.
It's about talking to my users, my community, my viewers
in a fun, friendly, accessible way,
and we've had great feedback.
- Has there ever been a joke that you've really loved,
that just bombed?
Or you never got a chance to deliver on the broadcast?
- I've talked about dates that have gone badly in the past.
And that was not well-received.
Not well-received, not well-received, not well-received.
- Because some of those people were in the audience?
- Possibly...
- Alright so the whole time we've been talking
we've actually had a chat bot monitoring the conversation.
And based upon what we've been talking about,
it's developed the 12 most relevant questions
for us to end with. - Okay.
- Alright, you ready?
Alright, start the timer.
How often to meet people taller than you?
- Hardly ever.
- Can vampires still be vampires if they have dentures?
- No.
- What's the most grocery bags you've ever carried
in the house at one time in one trip?
- It's about 20.
- How confident are you that you could
beat me in a dance battle?
- 63.4%
- In a Mexican restaurant, how many bowls of free salsa
can you eat before it gets rude?
- Uh, not many.
- What is one thing you really
want to wear to work sometime?
- A costume from Doctor Who.
- If you saw someone ride a horse to the office,
would you call security or just let it play out?
- I'd let it play out.
- If you travel out of cell phone range,
do you panic or relax?
- I relax, for a bit.
- What is your success rate on high fives?
- Pretty good, if I'm sitting down.
- Alright, last one.
If you were under duress,
how long would it take you to eat an entire cantaloupe?
- 30 seconds.
- So before we end up, you wanna tell everyone where
they can check out what you're doing,
and follow what you're doing?
- Well I'm on LinkedIn, I'm on Twitter, andrewxwilson,
I regularly blog, you can find me on Accenture.com
and you can find me out there.
I really enjoy being an advocate for digital,
just as yourselves and it's great to spend time with you,
and I look forward to our next conversation.
- Thanks everybody for watching this, this is Brad Anderson
with The Shiproom, I'll see you next time.
- The CIO of Accenture, Andrew Wilton.
- I'm not Wilton, I'm Wilson, Wilson.
- I said Wilson!
- Andrew Wilton. Wilton. Wilton
Must have been like a lisp.
- You said that last time. - I did not!
It's great to be back.
-Hey everyone, now that you've watched this episode
of The Shiproom, I really recommend
that you go to Microsoft365.com/shift
and learn how to get started
deploying Windows 10 and Office 365.