hello there my name is Richard McMunn
from the interview training company past
my interview comm and in this tutorial
I'm gonna help you to pass your
warehouse operative interview so it does
not matter which organization you have
your interview with to be a warehouse
operative this tutorial is going to help
you to pass and in particular I'm going
to cover a number of interview questions
and more importantly high scoring
answers so please do stick around now
before I get into those tips and the
all-important interview questions and
answers a very warm welcome to my
training tutorial my name is Richard
McMunn I'm a former fire officer and now
I've been helping people for almost 20
years to pass their interviews and I do
that by giving you top-scoring answers
that you can't find anywhere else online
so please do make sure you subscribe to
the channel by clicking the red button
below the video and I would also very
much appreciate it if you gave the video
a like thank you now before I get into
those questions and answers we need to
make sure that you demonstrate the
following skills and attributes during
your warehouse operative interview this
is how you pass the interview you
demonstrate the following skills and
attributes first of all the you are
somebody who can work hard as part of a
team to achieve multiple tasks because
there's a warehouse operative you'll be
doing lots of different tasks on a daily
basis number two you have to demonstrate
strong attention to detail skills and
also I have a desire to carry out your
duties accurately honestly and
professionally because you can't make
many mistakes whilst working as a
warehouse operative even when you're
taking stock in or you are sending goods
out you have to be accurate that's very
important number three you also have to
be able to work alone unsupervised at
all times and also be trusted
to carry out your work while stude
earring to safety rules and regulations
and finally number five be capable of
course of providing excellent customer
service and also having a flexible and
adaptable approach to your work now the
warehouse operative interview questions
and answers that are following right now
encompass all of these and others
important skills and attributes so the
answers
but I've created and put together for
you are designed to give you the highest
scores possible so let's get straight
into it
question number one why do you want to
become a warehouse operative why do you
want this job here's my sample answer I
want to become a warehouse operative for
three main reasons firstly it is a job
whereby I need to be both physically and
mentally active this is important to me
because I will get to put multiple
skills to good use
secondly I do prefer to work in a team
environment whereby everyone is working
towards the same end goal which is
providing excellent customer service now
whilst working as a team it's important
everyone pulls together a more
importantly carries out their specific
job with professionalism and accuracy
finally working as a warehouse operative
it's appealing to me because with the
growth of the online market there will
always be work for me providing I carry
out my duties professionally and to a
high standard so those basically are the
three main reasons why I want to become
a warehouse operative and if you use
those three reasons it'll be very easy
for you to remember them when you go
along to your interview now you can
either take notes as I progress or if
you stick around and watch it from
beginning to end I'll tell you a canned
download these and other warehouse
operative interview and quests interview
questions and answers very soon second
question of your warehouse operative
interview what skills qualities and
attributes do you possess that will help
you to become a warehouse operatives so
this is a clever question because it's
assessing your knowledge and
understanding of the job description to
see whether you view whether you've read
it and also to see whether your own
skills and qualities are in line with
that document so here's my pre-planned
answer for you the key skills and
attributes I possess are an ability to
work both alone unsupervised and also as
part of a team I also have strong
attention to detail qualities which
means I will not make mistakes often
other skills include an ability to
follow rules and procedures and function
in line with relevant safety standards a
positive attitude to my work a
willingness to be flexible and help out
with additional duties and shifts if
needed
and also an ability to learn the role
quickly so I can then basically start
contributing towards a team in the
fastest time possible
finally I'm also someone who takes pride
in their work and feel I will be viewed
as someone who not only does a good job
for the team but also someone who is
honest trustworthy and can be relied
upon to work to high standards at all
times so you can see they're being able
to follow rules is very important
working in that kind of environment
because it's sometimes it's dangerous
working in a warehouse you have to
follow safety standards you'll obviously
have to have a positive attitude a
willingness to be flexible and also
learn the role quickly so you can then
start contributing quickly to the team
let's have a look at another question
why have you chosen our company to work
for as a warehouse operative what are
the reasons why you want to work for
them now most people will not do any
research into the company they are
applying for with this particular role
but you need to give reasons why you
want to work for them as a warehouse
operatives so if I was to say to you why
do you want to work for that company
what's attracted you to them could you
answer well here's my suggested answer
for you to use I've chosen your company
for two main reasons
the first reason is that you are
renowned within the local area as being
a good employer to work for now those
people who've worked for you previously
have all said good things about you
which makes you attractive as an
employer job satisfaction is very
important to me and I want to work for a
company who looks after its employees
gives them the opportunity to grow and
develop within the role finally during
my research I found out a bit about your
future plans and you're clearly a
company who is going places and you are
growing fast so that means if I perform
I work as a warehouse operative to the
necessary standards and my team leader
is happy with my performance I will have
employment with you for a long period of
time now this is something that's
important to me as I plan to stay with
you for many years to come so that shows
that you've got two main reasons why you
want to work for them then they've got a
good reputation and you can also thrive
within the role in providing you do a
good job you can work with them for a
long period of time which you say you
want to which is attractive to any
employer now I've got two more questions
to go through so do stick around however
there is a link that's appeared right
there in the top right hand corner of
the video if you click that will take
through to my website past my interview
com where you can download 25 warehouse
operative interview questions and
answers to make sure you pass your
interview let's move on to those next
questions one of you delivered excellent
customer service so obviously any kind
of organization where you are working as
a warehouse operative will have set
standards in respect to the customer
service and customer service runs right
through an organization from those
people who are either working on
checkouts to those people who are
answering customer service career is
even down to the warehouse operatives
because you have to demonstrate good
customer service skills work quickly and
accurately and like I say provide
excellent customer service so here is a
suggested answer now this is based on
someone who has experience of working
before and providing good customer
service I will also tell you at the end
of this answer how you can answer it if
you've never worked in customer service
before and you have no prior experience
so let's have a look at the answer for
someone who's got some previous
experience and they're gonna give a
specific example here we go I was
working for a company as a call handler
taking customer orders and also
answering queries relating to products
that we sold now one particular call
comes to mind whereby a customer was
clearly struggling placing an order
online using their credit card they were
basically getting frustrated with our
online shopping cart and I could sense
they were agitated so I listened to
their concerns before reassuring them I
was there to help now although I was
required to deal with each call in a set
time frame I knew I needed to be patient
with this call and spend time helping
the customer now after reassuring them I
took my time patiently talking them
through the online ordering process
using clear step-by-step instructions
once they had managed to place the order
and then made sure they took a note of
the delivery tracking number and I also
sent them a link by email so they could
then track their order with the parcel
delivery company the next day I then
decided to call a customer back to make
sure they'd received their order which
they had done they then thanked me for
being patient and also making sure they
were completely happy with our service
so you'll see that is based on someone
who's been in a customer service
situation before now let's
you are somebody who's not been in that
kind of environment before the best way
to answer that specific question when
have you delivered excellent customer
service
is to say well even though I've not been
in that situation before I can identify
with excellent customer service and you
would then given it give them an example
of when you received excellent customer
service from somebody else so think of a
situation that you were in where someone
gave you brilliant customer service and
you identified with that and that's the
best way to answer that question when
you have no prior experience but you can
identify someone given you brilliant
customer service let's take a look at
another one for your warehouse operative
interview what would you do if a member
of the warehouse operative team was not
pulling their weight now most people
would say well it wouldn't be down to me
it would be down to my supervisor or
team leader that's not the correct way
to answer the question you have to
tackle this yourself so here's my
suggested answer I would basically see
it as my responsibility to speak to them
first to see what the problem was now
what's working as part of a warehouse
team everyone would need to be pulling
their weight and basically if one member
of the team doesn't perform to the
required standards everyone else's
workload would increase and there would
also be the chance that orders would not
get sent out to the customers which
obviously wouldn't be acceptable so I
would speak to them in private first of
all to find out if there was anything
wrong if there were any issues I would
support them and then also possibly
inform my team leader if I felt it was
appropriate I feel that by tackling the
problem head on and making them aware
that I knew they were underperforming
they would then hopefully start taking
pride in their work again and get back
up to speed as soon as possible that's a
great answer because it's showing that
you care about this situation and you
also identify that if they don't operate
properly then it's an issue with
customer service being offered so it's
really important you take the
responsibility to speak to them of
course if they don't change then the
team leader would have to be informed
but that shows that you are taking
responsibility for that situation so you
want to download all 25 warehouse
operative interview questions click that
link in the top right hand corner and
that will take you through to my website
here where
can download all 25 warehouse operative
interview questions and the answers I've
also put for you for more tips on that
page that I think are really important
read those tips as well because they'll
make a difference to your preparation
during your interview so I hope you've
enjoyed that don't forget to subscribe
and click the like button thank you very
much
those are top scoring answers and they
will bode well at your interview thank
you very much for watching and I wish
you all the best for passing your
warehouse operative interview have a
brilliant day