hi everybody my name is Richard McMunn
from the interview training company past
my interview calm and in this training
video I'm gonna teach you how to pass
your HR assistant interview and in
particular I'm gonna give you my top
five interview questions and answers so
before I get into those questions and
answers a very warm welcome to this
tutorial my name is Richard McMunn and
like I say I'm gonna focus on my top
five HR assistant interview questions
and I'm gonna go through the suggested
answers to make sure you pass your
interview and please do if you like the
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okay question number one of your HR
assistant interview what qualities and
attributes do you have relevant to the
role of a HR assistant two tips tip
number one before you answer this make
sure you read the job description and
the job advert for the HR assistant role
you were being interviewed for and look
to match it now I've already read the HR
assistant description so I'm gonna give
you my sample answer in a second but tip
number two my advice is to use the
following key words and phrases in your
answer tell them that you are effective
at planning and organizing tell the
interview panel that you have great
attention to detail these are really
important attributes of the HR assistant
role also tell them you have an ability
to continually develop and you can also
follow strict rules and guidelines and
also tell them you have an ability to
resolve complex issues and problems in a
time-sensitive manner okay so those are
the things that we need to focus on so
here's my sample answer for what
qualities and attributes do you have
that's relevant to the role of a HR
assistant here we go first and foremost
I have a passion for dealing with people
I also enjoy working to a set organized
structure where maintaining
confidentiality is essential the role of
an HR assistant requires you to have
great attention to detail and ability to
follow rules and guidelines and also the
ability to plan your work effectively
whilst working to strict timelines I
believe I have all of these skills and
now in previous roles I've already
demonstrated a strong ability to
communicate effectively manage Diaries
and documents in an orderly manner
whilst also dealing with queries and
issues to a successful resolution if I
am successful today interview then I
feel positive that you'll be satisfied
with my performance my strong work
ethics are my overall contribution to
your human resources team that's a
really solid answer to that interview
question that you can use during your HR
system interview ok question number two
by the way if you need to pause the
video to take notes then feel free to do
so question number two describe a time
when you maintained confidentiality of
work now confidentiality is really
really important it's a very important
and acts aspect of the HR assistant role
and I would refer to it during your
answers tip number two within your
answer to this interview question cover
the following two things number one give
them a specific example of when you
maintained confidentiality at work and
then explain your understanding of why
confidentiality is really important so
this is how I would answer the question
let's have a look at a sample response
to the question describe a time when you
maintain confidentiality at work here we
go one day whilst in the office a work
colleague approached my desk and asked
to speak to me in private we sat down in
a quiet room and she confided in me that
another member of the team had been
making inappropriate comments over a
prolonged period of time she didn't know
what to do and she asked for my advice
whilst I won't go into details relating
to the allegation she was making I
offered my full support and suggested
ways of making a situation stop by
following the company guidelines in
relation to inappropriate behavior I
never discussed the situation with
anyone and I maintained confidentiality
at all times I fully understand the
importance of maintaining
confidentiality not just in relation to
the type of situation I have just
described but also in respect of
employment law and when dealing with
sensitive information data and documents
so that's a good response to that
question let's take a look at another
one describe a time when you resolved a
difficult problem at work so being a HR
assistant or even if you are a HR
manager or team leader you have to be
really good at solving problems you'll
be
on a daily basis two tips tip number one
problem-solving is a core skill of the
HR system be sure to give a specific
example here and in order to do that my
advice is to use a star technique when
constructing your response and that is
tell the interim panel what the
situation was then tell them what task
needed to be done then tell the
interview panel the action you took and
then finally explain the result and I'll
show you how to do that right now with
my sample answer to the interview
question describe a time when you
resolved a difficult problem of work
here we go I was involved in a situation
at work one afternoon where I
volunteered to help another department
within the organization solve a
difficult problem someone had
accidentally lost a large number of
important computer files that were being
used as part of an important project and
it was vital the files were retrieved as
soon as possible
now using a calm and logical approach I
contacted the server company to explore
the different ways we could attempt to
retrieve the files I managed to found
out a way to retrieve the lost files by
utilizing the system restore facility
and after a couple of hours all of the
files were successfully recovered saving
the project in the process whenever a
difficult problem arises I always take a
calm a methodical approach to solving it
by using fast action and logical
thinking so that response utilizes star
technique situation task action and
result next question name the most
important skills an HR assistant should
have now tip number one there are ten
effective skills of an HR system which
I'm going to cover in a second so use
all of them in your answer and then
explain how you already possess these
skills so here we go name the most
important skills an HR assistant should
have now amongst others there are ten
really important skills an HR assistant
should possess if they are to do their
job both professionally and competently
now these are an ability to plan and
organize your work effectively you
should be able to follow and adhere to
rules and procedures you should have an
ability to maintain confidentiality at
all times be able to work under pressure
manage multiple tasks concurrent
be able to provide exceptional service
stick to deadlines and targets keep up
to date with industry relevant changes
in law and be prepared to analyze your
own performance and then continually
learn improve and develop so that's a
great answer and I like the way that you
say that there's ten things so the ten
specific things and that shows that you
know what the skills are for a HR
assistant so like I say pause the video
take your time to write them down if you
need to next question when have you
resolved a dispute at work so as Mahesh
our assistant or HR manager or team
leader you will constantly have to
resolve disputes so tip number one give
a specific example again using the star
technique of where you took the lead to
sort out a problem or dispute in the
office or workplace and then sure this
is important you stately you followed
company policy when resolving the
dispute and refer to it here's my sample
answer in my previous job I was working
in a team with eight other people as the
week's progressed it was becoming clear
that two members of the team were
developing a dislike for each other I
constantly heard them trading petty
insults in the canteen and it was
starting to impact on the performance of
the team I decided to take action to
resolve it for the benefit of the
organization now before speaking to the
co-workers I read up on company policy
in respect of dealing with disputes
before arranging a meeting between a
pair whereby I expressed my concerns and
I requested they resolve their
differences calmly and amicably after
some uncomfortable discussions in the
meeting which I facilitated they both
agreed to put aside their differences
and try and work together in a
professional and friendly manner now
following that meeting they both started
to develop a strong working relationship
and friendship and I'm pleased I decided
to get involved and sort out the dispute
between them so that utilizes the star
techniques a great answer and there's
always really there's always disputes at
work but it's those people who step in
and sort it out calmly and logically who
are the ones who have the right skills
and attributes to be an HR assistant
okay so if you'd like more HR assistant
interview questions and more importantly
answers then click the link below the
video or go to the website pass my
interview calm now this is my website
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is over 50 training modules and for
every possible interview question there
is I give you an answer and I'll hope
you beat the competition for your
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I wish you all the very best in your
pursuit to passing your house your HR
assistant interview thanks guys for
watching all the best