hey #measuringhero, Jay here. Today we are in Wixom, Michigan, which is just outside
of Detroit and we thought we would show you one of the newest crown jewels for
our quality excellent centers - the QEC Michigan. Let's go, have a look.
With us, to kind of tell us a little bit about the facility and to show us around, is Vicky.
Vicky, thanks for joining us. Thank you for having me. Of course, of course. Your facility is gorgeous so
we appreciate it. Thank you. Okay got a few questions for you. The first thing is, it seems
pretty big. How big is this place? This building is just under 83 000 square feet, 7 700 square meters.
Wow, that's pretty big and how many people will be working out here? This will be home to 150 plus employees.
150 plus employees, okay so. If I understand correctly, there were a bunch of different locations, right?
We had four combined locations: Westland, Wixom, Brighton and Novi.
Okay and they all now just all combined in this facility, cool. I'm guessing there's more to look at.
Can you show us more? There's more. Let's head to the demo showroom. All right, let's do it.
All right, so Vicky this looks like the gorgeous showroom that we have over in Oberkochen, right?
Yes, this is our climate control demo showroom. We have as well as the microscopy center a couple
of training rooms and service training rooms. As well as confidential customer areas, if someone
comes in with confidential parts and then they can block it off and we can't see it.Yes perfect, so
basically when you're a customer either getting trained or coming in for a demo, this is where
you'll likely hang out. All right, cool. So I have a question: what's that?
We are in the aftermarket sales area, overlooking the demo showroom where we were just at.
Right, right. But this area then is This is our collaborative area, as well as our
glass whiteboards. As soon as we're back together
we can work together. We can work together. I look forward to a time when we get to finally be in
person and be together, so whenever that is that'll be nice. So where should we go next?
Let's head to the other side of the campus and we can take a look at the automation group.
So what are we looking at out here? On the north side of our building we have protective wetlands
out there. We have a pond area, as well as lunch areas for outside seating. Cool, so we can actually
hang out out there. Yep in the summer. In the summertime, cool. Perfect.
Okay, Vicky what are we looking at?
This is our automated inspections group. This used to be located in our Wixom office
and they have their own space. Right, right this is one of the combined locations, right?
Yes. Looks like there's an awful lot going on here, maybe we should deep dive into this tech later, right?
Yes, let's take a look at it later. Perfect what else you're going to show me?
I'll show you one of the CT labs. Let's do it. We're in the metrology service X-ray lab right now.
Got it, got it. So this is where we can do contract inspection work, using CT machines? Yes.
That's awesome, so what's cool about it is we have looks like one of everything. So we're
able to solve customer problems, using a myriad of different X-ray labs, right? Yes. X-ray machines.
Awesome what else you want to show me? Let's go check out our customer experience lounge.
We're in the customer experience center, where we have interactive content
to learn about the history of ZEISS. Cool, on these boards. So if I wanted to
give a presentation could I plug in too? Yup, just plug in your PC and you're good to go.
Awesome, so it sounds like this is a place where we really kind of share information to the customer
and back and forth right. Yes. It also sounds like the journey of a customer would begin
and end here, right? Yes, this is the first place they come and tell her about ZEISS. First place?
This is our main room, as soon as you enter. Awesome. Vicky, thank you for walking us around
the facility. It is gorgeous. We'll see you soon and with you: thank you for joining us, we hope
you continue to stay safe and stay healthy and of course we'll see you next thursday.