Hi guys, David David here and in this video we're going to explain what to do when your
iPhone won't play YouTube videos.
So before we begin you should keep in mind that whenever you play video on your iPhone,
it uses a lot of CPU because video uses more than just like reading emails and stuff.
It uses a lot of data.
So to play any video at all requires your iPhone to be in pretty good shape in terms
of its software health and have a pretty good internet connection.
So we're gonna try to structure this video so we start with the easiest fixes first and
then become more complicated as we go first thing.
Let's take a look at this.
Um, where are you trying to play the video?
So if you're using Safari to play YouTube videos, we're going to recommend try the YouTube
app.
Yep.
If you're using the YouTube app — guess what — try to do YouTube and video right.
Now generic troubleshooting step whether or not you're having a problem with Safari or
with YouTube the app, is to close out all the apps on your iPhone.
How do we do that?
So we're gonna open the app switcher on iPhone.
Swipe up the bottom to the center of the screen.
Yeah on previous iPhones, you just double-click the Home button to open the app switcher.
Here are all the apps on your iPhone.
If you have an iPhone earlier to swipe up off the top of the screen.
On iPhone X hold first to get the minus buttons appear and then just swipe up Yep.
This uh resolves common software problems, that could be causing your YouTube videos
not to play correctly because if there is some piece of software that's not working
correctly.
It's used in all your CPU in the background, you know, YouTube videos won't play and your
iPhone will feel slow and laggy and all that good stuff.
So close the apps reopen try to watch the video again, if that doesn't work move on
to the next step right this and this is that next step.
So if you're using Safari just want to throw up like the very generic Safari troubleshooting
step Settings Settings up.
Yep, Safari Safari its way down here.
Yep, scroll down scroll down erase all content or sorry.
It's clear history website that on your iPhone.
That's what it's called and then data it will clear your So your previous websites visited
you'll be able to see those anymore.
It's also great tip.
If you were visiting websites, you don't want your friends and family to know about and
you just clear the history that you probably already know about that feature.
Sure.
Okay, the next step is we're gonna troubleshoot the YouTube app itself first thing to do since
we've already closed it.
Uh, let's just check to see if a software update is available.
Sure so old in the App Store tap that updates tab, which I already have tapped.
Uh, if you don't see any updates available sometimes to drag it down and then I'll refresh
see if there's any updates available and just look for the YouTube app here and there it
is.
I do have an update available.
So you just tap that update button.
If you have a lot of apps on update just tap update a little do them all at once.
So I'm just tap update.
Yep Circle that'll fill pretty quickly.
Usually a few seconds.
Yep.
So, um next thing we're going to talk about cellular data connection or Wi-Fi.
So there's your iPhone working.
Okay, and the video is just like really blocky and stuff or is the video not playing at all.
So, um, we need to make sure that iPhone has a good connection to the internet.
Try Wi-Fi.
Yep.
If you're on a home Wi-Fi network, maybe even try disconnecting from the home Wi-Fi network
and just try the cellular data.
So it's a similar thing as like if Safari doesn't work try the YouTube app if Wi-Fi
doesn't work try cellular data if you're honestly or data and that's not working try Wi-Fi at
home or McDonald's or wherever else shares Wi-Fi.
So we just want to make sure your iPhone is a solid internet connection.
Um, yeah next step Next Step we're going to do delete and then reinstall the YouTube app,
right?
We had enough of the YouTube app.
So we're going to delete it press and hold on the app not to because otherwise I'll activate
3D touch and then yeah, give us root up when you do that small little X's will appear to
tap the X.
Yep.
Tap.
Delete YouTube app is gone.
Oh, no is my YouTube account going to be deleted?
No, it won't be just the app gets deleted.
Uh, then you go back to the App Store search for YouTube and there it is.
Reinstall we since you Steve installed the app before it'll be a little Cloud icon not
a little install button or a get button or another button.
So let's reinstall.
That's right.
Let's say that um, you know, you've done this so met working you might think it's a hardware
problem.
It's not a hardware problem.
It's a software problem, but it's a deeply rooted software problem.
And like we send the beginning of the video videos use a lot of CPU time and just a lot
of energy.
So it's important to troubleshoot the software to deep level couple ways.
We can take a look at this.
Um, the first sort of Magic Bullet is the Reset All Settings that you could do in the
Settings app.
Go to Settings General reset Reset All Settings.
Sometimes that works to fix these types of problems.
It doesn't delete any of your personal data great way to start the second step a theorist
or if you restore we have a great DFU restore video will link to it above and a car Below
in the description.
It's the deepest type of restore.
You can perform in an iPhone and if there is a software problem that's causing this
that will fix it.
Okay.
Um, I think that most people who are watching this video are going to Out that it was a
software problem and that just by closing and reopening the YouTube app.
It's been resolved that usually fixes the problem or number two.
It's going to be an internet connection issue and you think that your iPhone is connected
the internet but it's not one last rare reason why YouTube might not be working on your iPhone
is that YouTube servers have crashed and that's how you're watching.
This video right now exactly is a really uncommon.
Um, I can crash in certain areas.
You're right they can crash so maybe in your living room, it's Crash but in the bathroom
right go to Google Search YouTube server status and click the first link.
It'll tell you what's going on.
So that's what to do when your iPhone will play YouTube videos that you guys for watching
this video.
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