>> Live from Las Vegas,
it's theCUBE!
Covering Dell Technologies World 2019,
brought to you by Dell technologies
and it's ecosystem partners.
>> Welcome back to Las Vegas,
Lisa Martin with Stu Miniman theCUBE coming
to you from Dell Technology Worlds 2019 day one,
there's only about 15 thousand people here
and about four thousand of
Dell Technologies closest partners.
We're very pleased to welcome back one
of our Alumni to theCUBE, Chris McNabb
the CEO of Dell Boomi.
Chris thanks for joining us!
>> Lisa it's great to be here, Stew great to see you again.
You know it's really exciting.
>> This morning we've had such an electric day,
I'd say we're half way through day one.
This mornings key note kicked off with a lot of energy.
First of all I have to say Michael Dell coming out
to Queen music, that was for me you had me at hello.
>> Yeah me too.
After seeing Bohemian Rhapsody, it was the only way to go.
>> He must be a fan of the movie!
>> Exactly.
>> Yeah Chris do you have your walk on music picked yet?
>> I don't yet I'm still kind of shuffling through
a couple different options.
>> Okay well we can help with that, we're music fans too.
>> Gotcha.
>> But so much excitement, so much energy,
so much collaboration across all of Dells brands,
Michael saying with big energy,
Boomi is leading with cloud data integration.
Talk to us about what's going on at Boomi
we were with you guys about five months or so ago
at Boomi World, what's happening now, what's exciting you?
>> So every day is exciting at Boomi we continue
to grow extraordinarily rapidly across the world
and we are focused on accelerating business outcomes
for our customers, it is simple as that.
It's why our customers stay with us
we have over 97% retention rate so we're successful
at doing that and when you can come in
and produce wins for people,
you know they have data silos all over the place,
they need to be able to reconnect
their systems, apps, databases,
but also their processes, people and devices.
And once you look at that whole landscape
when you can come in and reunify that for them
in a way in which they can engage customers,
partners or employees in new ways,
it's just a huge win and it's a pleasure
to get up out of bed every morning without problem.
>> Chris It's a powerful story I have to admit
it took me a little while to kind of squint through
and understand what Boomi did because a lot of times
it's like oh it's the cool cloud native,
new factor everything like that and
we understand getting from the applications
that I have today to you know whatever
that digitalization, monetization, modernization
I have is challenging and there's multiple ways
to get there so if I can the thing that was exciting
is we hear a lot you know let's meet you where you are
and a lot of that is my applications and my processes,
my work flow so to modernize and go
through that digital transformation,
some of it is to create brand new but a lot
of that is how do I get what I have to
that new multi cloud environment and that
was the shout out I heard from Michael this morning
about Pivotal, VMware, and Boomi as part
of that spectrum to help get us there.
Do I have that right?
>> Yeah Stu you do, it's just listen,
Hybrid IT is going to be here a really long time.
People are going to try and survive
a scenario where you've got 15 different apps built
by 15 different vendors, you've got shadow databases,
you've got all this stuff and you're like,
but I've got customer data everywhere.
So when you're looking for something as simple
as a list of customers, what list?
None of those data sources are the same,
so how do you aggregate that, how do you filter that,
how do you do it.
So Boomi doesn't want people to just survive Hybrid IT,
Boomi wants you to thrive in that environment,
want you to really get going and be able
to easily unite that, aggregate that,
filter that as necessary.
So now I have a unified data set in which I can go
and engage my sales force and my customers with,
and that's really where we play is trying to get it all
to be reconnected or unified.
>> It's essential everything is about
the customer experience,
Stu and I were just at a show that was all focused
on CX but to have a good customer experience you
have to have the right technologies enabling
your own workforce to deliver what the customer needs
because customer satisfaction yield business outcomes,
it's a whole cycle there.
>> Yeah.
>> For our viewers who want a better vision
of where does Boomi fit into you know,
I'm a Dell EMC customer, I'm VMware customer,
where does Boomi fit in and help these customers
to transform that integration layer that allows
them to take advantage of this exciting multi cloud world?
>> Yeah so Lisa I'll just tell you a really quick story,
I'll tell you a personal story.
When Boomi has been growing very very rapidly,
62% growth through last year alone,
so we're adding people really really fast.
As a result of that scale we were horrible
at onboarding our new employees,
we had a really bad problem,
so we looked to our own platform to transform our business
and our net new employees experience with that business.
Long story short I didn't have people, everybody was busy,
I got one of our partners to use our platform
to create an entire new employee onboarding process
for Boomi.
Our net new employee just kind
of jumped to the end of the deal,
we now have a 21st century engagement mechanism
for our employees, that partner of ours put
that whole solution together and put it into production
in four months, most importantly let's talk
about business outcomes.
My net new employee NPS went from minus 76,
worse number I've ever heard in anything,
been in IT 30 years, to plus 92,
six months after it's in production we're ready to go.
So now to give you a sense,
people used to have to fill out a case
and go to our case management, fill out a case,
schedule a meeting to get a picture taken
to get their security badge,
now selfie, do you like it, submit, you're done.
And all of that, the mobile app that tracks it
and performs it, all the engagement,
all the interaction with all the systems,
we provision our employees across 27 different systems
all instantaneous, that used to take us 60 days
to get them on to all those different systems.
So all of those outcomes is all done
with the Boomi platform,
the integration requirements, the low code,
and the mobile app is all Boomi.
So that's why we focus on outcomes.
>> So Chris in the key note this morning,
want to understand how Boomi fits into some
of these environments.
We saw Microsoft obviously a big push,
long Dell partner, and the other one Kubernetes
is the area for all the cloud native discussion
and various pieces.
How do those fit in to your world?
>> So Stu first of all to really understand
sort of the bigger picture with Dell
and their transformation story right,
essential hardware provider, infrastructure provider,
you've got VMware and Virtustrea almost making
an infrastructure as a service sort
of like the bottom of a triangle.
You have Pivotal cloud boundary,
building applications for competitive advantage right,
and then no application works without data.
And when you talk about it from a platform perspective
that's how I like to think about it and explain it
to people that's how Dell Technologies can bring all
of this to the table and focus
it now on your transformation.
When ti comes to the specifics around
what VMware and Pivotal are doing
with Kubernetes and Google and some other folks and so on,
the way we distribute integrations
is basically via container technologies,
we've had Docker Support now Kubernetes support,
so it's very native to us that's how we can manage it
from one spot and yet deploy really anywhere as it runs,
so there's a lot of data capabilities
that really align very well with Pivotal,
we also have the Pivotal Data Services Tile
so if you're an application developer,
you're building that really cool app
and oh that's ready to go but you need data from somewhere,
you click the Boomi tile it's that data services tile,
you can embed it right into your code,
in and out comes the data sort seamlessly for you,
it's a much better experience for the developer.
So all of these companies are coming together
to make sure these platforms align in such a way
that our transform and outcome focus
for our Dell technologies customers.
>> We've heard a lot of that, companies coming together.
Collaboration was one of the themes I took away
from this mornings key note with
the guys and gals that were on stage.
We've heard that from Dell Technologies,
Dell EMC folks, this morning, today, yourself.
That collaborative effort is really clear
when you're talking to customers.
Speaking of collaborating with customers
on the evolution and iterations and things,
what were some of the, I'm curious,
the theme of Boomi world was you guys
were going to reinvent iPads,
about five months since, you're smiling.
>> Yeah.
Talk to us about how you've collaborated
with some of your key customers to do that,
where you are today five months after saying hey,
this is what we're going to do we're going to shake this up.
>> The future of iPads is extraordinarily exciting,
and come to Boomi world next year and we're
going to tell you a really good story.
But when you talk about redefining the ion iPads,
going from integration platforms of service
to intelligent platforms of service,
and how AIML can change this game.
We brought together key partners who have
had extensive experience both in AIML,
a lot of big public companies that you would know,
as well as our customers and now you start looking
at things in combination to dramatically speed up
how integrations done and who's capable of doing it.
I always felt like if I could get integration down
into the hands of business analyst,
and down into the hands of smart people
but not software engineers,
leave them for the really hard technical problems,
the things that push your business forward,
and not hey I need a data set from HR
for salary reasons or whatever.
And voice and combination with AI allowing you
to generate and respond to natural language,
hey sales force I'd like the pipeline report
for Western North America please,
back comes the data set and all you have to do as a user
of that is form a question and humans are awesome at
that they've been doing it since they were two,
and when you can start to leverage
that kind of capability, AIML for natural language,
you figure out how to interact with it,
you get patterns on how to do that
that's in our database from the thousands of people
that have interacted.
So when we look at the future, leveraging our partners
for skills that we're not expert at yet,
AIML gave us a leep,
customers what is it that you need us to do first?
And we're starting to bring all that together
In a very very interesting way.
>> Alright so Chris Boomi has it's own show,
but I'm sure there's a lot of overlap
between the customers here.
What are some of the key objectives and
what's your teams goals for this week
here at Dell Technologies World?
>> Well this week here you know
we have a lot of customers here as well,
obviously in the Boomi World show we're very specific
to the user community that we've got
so you get a lot of tracks about specific tips
and tricks that you can have and specific ways
to do things, best practices,
did you know we could do this, did you know that,
all that kind of things.
Here it's a little bit broader picture,
you're dealing with a broader audience,
there's more of an awareness problem in some cases
some people aren't quite sure what Boomi does
and why Dell Technologies has a company like Boomi,
so we're here to change that from an awareness side.
Got some really cool demos in how we do that,
and kind of engage, and then we have our specific customers
who we can pull off to the side and talk about
their specific challenges.
What's next for them, what're the next transformations
they want to achieve and what's the next outcome
they've got in line and how can we partner with them
to help them achieve that.
So it's really kind of a two fold kind of a thing,
our booth is awareness and is there
an opportunity to work together and partners,
what's the next step for us.
>> One of the things I heard when you shared
that Boomi's personal story,
the Boomi on Boomi story was the massive impacts
that you've made to just the employee onboarding process
and I shouldn't say just because we all know,
again we talked about customer experience a few minutes ago
and that's essential for any business,
but to have a good customer experience you have
to have successful, enabled, productive employees
on all that lines, front lines, middle lines,
back lines, et cetera.
When you are talking with prospects who maybe
are very familiar with Dell Technologies
and most of the brands,
how well does that story resonate
that this is really fundamental integration,
especially in this big hybrid multi cloud world
in which we live, to have this integration
as a core enabler of digital transformation,
but also of employee experience,
customer experience, business outcomes.
>> You know Lisa a lot of times when you talk to people,
like if I were to tell you the Boomi story
and we had never met it's a little hard
to believe that I could do that much
and have that big of an impact in four months.
It's kind of like oh okay, is he selling me?
So a lot of times when we meet people for the first time,
if we can get them to just give us a chance,
we do a lot of proof of concepts with people,
we're cloud software so I can give it to you right now,
I could just set you up with an account
in three minutes and you're off and running.
So you can play with it, you can get experienced with it,
you can kind of understand how we do that.
Like if we have a claim that we're six times faster
than Legacy providers it's like well how do you do that?
Well you get a sense of how we do that,
and how leverage, meditate it, we use AI to do that,
we generate things for you, et cetera.
So there's a bit of a awareness and then they take
that Missouri side, but can you show me,
I'm not sure I believe you, show me.
We do that in POC's and then we can kind
of really get the ball rolling.
So that tends to be the general pattern
that we go through with net new customers and prospects,
to try and get them exposure.
>> You guys have I think it's over eight thousand,
over 82 hundred customers globally,
you've got some big brands, you've got Lyft,
you've got Sky, Chevron, GE,
one of my favorite stories from Boomi World
was one of your customer award winners, Digital Angel,
and how they're reinventing this smart bed technology
for hospitals in the Netherlands.
Something I wasn't aware of before
even technology in a mattress.
Talk to us about how Boomi is an enabler there.
>> Well it's such a great outcome story.
So the smart mattress is intended for
the Geriatric Nursing Home settings,
and one of the biggest most fundamental problems
with health care in a geriatric setting is infection
with body sores, decubs,
and very simply moisture is a massive cause,
lack of movement is a massive cause,
and it depends a little bit on age and so on
but so they install the smart mattress in all the rooms,
and it records and its monitoring your breaths,
your perspiration, any moisture events,
your heart rate, and so on,
and all this data it's just spitting out data
and Boomi's there to catch it.
Now what Boomi does is it sits on the mattress,
and just processes data and as long as everything's fine
it just sort of processes it,
the minute any thresholds are met,
so if you haven't moved in two hours,
two hours is kind of a magic number for people
if you have not moved in two hours,
Boomi immediately sends up an alert in the form of a case,
and this case in Tampa Bay in their service now system
it shows up on their board priority one case,
go get Lisa and give her a nudge,
get her to move around a little bit.
Same with a moisture event, that's a priority one,
go dry them and so on, and they've been able
to dramatically reduce the infection rate
for the elderly as they reside in
these nursing home settings just to be attentive,
they know immediately when something needs to be done
and only when it's done, you don't get the false positive.
So that setting to me and what Digital Angel's doing
with that mattress is changing outcomes,
and then Boomi just sits on all the mattresses
and communicates the individual to
the common nursing setting, it's great.
>> Pretty powerful stuff.
>> It's awesome like I said it's fun
when you can make such a big outcome change
for people that who you get that kind of reduction
in infections in a short period of time,
it's very exhilarating.
>> So Chris last thing I wanted to ask is,
it's addressing people always often look
at the pieces of the Dell family as independent
and on their own, they've got their brand
their on the banner and everything,
but you know we talked to Rory about
and we saw on the stage this morning a lot of how
the pieces are really working together
from the top strategy all the way down to the field,
how they're working together,
give us your perspective as one of the CEO's
in the Dell family as to how that's moving.
>> Stu I refer to it for folks as
our unfair competitive advantage,
it's as simple as that.
The horse power, the just sheer sort
of economy's of scale,
and the technical ability, the innovation
and the customer first perspective
that all these business bring together,
as we come together and work together,
we have an ability to change customers lives forever
in combination and I haven't met a leader
of a business that has said well wait a minute,
where's my piece of the puzzle, where is this,
how do I win, there are no I's when we come together.
Rory running the Virtustream business
and we're talking about Boomi now runs on Virtustream
and as you move mission critical applications
how can you get Boomi there so people can share
the SAP data that's there now in Virtustream,
into other parts of the organization.
Talked about the Pivotal Tile,
I've got some work going on with Sanjay at VMware,
and it's never I, it's always how do we do more
for our customers and when we do that
and then you put the Dell go to market field behind it,
I don't know how many there are 20, 30 thousand sales makers
in Dell technologies alone
doesn't include VMware and the rest of us,
it's an extraordinarily powerful ecosystem
that is focused on one thing, customer results.
And I'll tell you it couldn't be better,
as a leader of a business within there,
it literally couldn't be better.
>> Wow Chris that is outstanding thank you so much
for sharing your perspectives --
>> My pleasure.
>> And what's going on with Boomi,
we look forward to seeing you at Boomi World 2019.
>> Lisa I can't wait, Stu I hope you can make it this time.
But thank you very much I really appreciate
you having me one.
>> Oh our pleasure.
For Stu Miniman, I'm Lisa Martin,
you're watching us live in Vegas,
day one of Dell Technology World's 2019,
thanks for watching.
(upbeat music)