Hi guys, David and David here from payetteforward.com and in this video, we're going to
explain what to do when your iPhone says no service.
And the first thing we want to do is to check into through carrier real quick about your
account customers accounts get shut off for all sorts of reasons.
Like they suspect fraudulent activity or maybe a bill wasn't paid on time or there's a disgruntled
spouse involved that said shut off their iPhone.
Yeah.
But if your account's okay, that's great.
Uh, we're gonna start looking at your iPhone and it's settings to make sure everything's
intact.
Yep.
Look at the iPhone.
So the first thing to do is check for an iOS update.
So let's open the settings app scroll down and tap General Tap software update and it
updates available.
You'll see iOS one download and install if your iPhone's up the day, you'll say your
software is up-to-date pretty basic good job.
So yeah, so next let's look for a carrier settings update, which is slightly different
from an iOS update, right?
It updates the carrier settings.
So let's do it.
Open the settings app again scroll down and tap General.
I'm trying to be more concise with what I say an tab mad at me about.
Yep.
Now, we hear about 10 to 15 seconds of a carrier settings updates available a little pop show
up and say carrier settings update available then just tap update.
Uh, if the carrier settings update is available.
Usually you'll just get spammed of popups on your iPhone throughout the day until you
actually update it.
So if one's available always update, yeah can't nothing bad can happen from this.
Uh, but there is no check for Carrier update button.
You just have to wait on that screen.
So next let's take a look at your iPhone's cellular settings and just make sure everything's
set up that are correctly.
Let's do it.
So first open the settings app tap cellular and let's make sure that cellular data is
turned on sure tap the switch turn it on now, it's green now it's on so secondly, you want
to go to your cellular data data options.
Yep, and just uh tap roaming and make sure voice roaming is turned on along with data
roaming.
If you're having this issue, uh, you have to be careful with roaming charges because
you can go over on Plan a lot of plans that include roaming most of them do I think so.
Yeah, so obviously be careful on this if you're especially if you're traveling overseas like
be very careful with this because you can get bills for tons of stuff.
But this is a good way at least to diagnose.
Um, if this will fix the problem if it does you figured out what the issue is and you
might have to talk to your carrier that when it's appropriate to have this on sure.
So we protect your iPhone.
It's up to date your cellular settings are okay.
And your iPhone still says no service is to inject the SIM card.
Well, just go to your kitchen drawer and take out your sim card ejector tool which I'm sure
you have if you don't know if you don't have it yet paperclip paperclip Pi just take a
paperclip on the right hand side of your phone.
There's a little hole over here that you can stick it in and pop out the center.
You should see this no SIM card installed warning on the screen. That's normal.
Yep.
Okay, and then here you will see a little SIM tray.
Oops.
I'll put that back together! You pull the SIM card out and it flies on the floor and you lose it forever.
Whoops! But anyway, we'll put this back in.
Yep.
Sometimes this problem will occur because there's some sort of a you know, like it got
jostled, or if you dropped it and started to happen — sometimes, you know, it just needs to pulled out and put back.
Right, and what was interesting is we took my SIM card out,
it said no service while the SIM card is out.
You put it right back in and boom! Service. Service.
Yeah, so hopefully that worked for you.
If not, we still have more steps.
Next thing to do is reset the network settings.
So the network settings are the network settings on your iPhone except those.
Yeah cellular data, uh open the settings app scroll down and tap General scroll all the
way down to the bottom and tap reset tap reset network settings enter.
Your iPhone passcode.
Mine is very secure. And you'll see a little pop-up here; a confirmation alert: tap reset network
settings. Your iPhone will shut down, a reset will take place, your iPhone will turn back on. Before you reset network
settings,
Just make sure you've written down all your Wi-Fi passwords.
You will need to re-enter those afterwards good.
That was everything I was gonna say perfect.
What's the next step?
The next step is to check for water or physical damage.
Now be honest with yourself because you know if you dropped in a puddle. I don't want
to hear it.
I'm an Apple tech.
We're gonna find out! Right?
Okay, sorry. Or maybe you dropped it on its side and something got — ya sometimes there's like the like I said
with the SIM tray, there's these little internal connections that can just get jostled.
It shouldn't happen but it does sometimes um, and if you do have an issue with physical
damage, then we have to you know, talk about repair which will be Apple
if you have AppleCare+, but if you don't have AppleCare+ it can get really expensive sure
so we recommend Puls: An on-demand repair service. They'll send a tech right to you and repair your iPhone on the
spot.
Now, let's say you didn't drop your phone.
It's not wet. Everything...
I'm sorry for freaking out on you.
He's sorry.
Yeah, uh, we still can contact your wireless carrier about what's going on.
They might have an answer for you, right?
They'll probably send it the Apple Store the new get there and they'll say well you have
to go to your wireless carrier and then you'll say what the heck they sent me here.
And then you go back to the wireless carrier and I'll say we don't have any idea what's
going on.
It's an iPhone.
You have to go back to the Apple Store in which case you want to throw your phone or
through the wall or switch carriers.
So you should definitely check out our website building a great cell phone comparison tool
and you might be able to save hundreds of dollars a year, right?
I got a new phone will leave some customer support phone numbers for you in the description
of this video.
So that is what to do when your iPhone says no service.
Yep.
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