- Hi and welcome back to another Amazon selling video.
My name is Nikki Kirk and I'm out here in Oklahoma.
When you're selling on Amazon,
you get a lot of emails from Amazon,
which is why you should open up a second
or third or whatever email it is specific email
for your Amazon selling account.
But today I thought I would walk you through
some of the emails you might receive.
Some of them you're probably like no duh.
Some of them I see people ask quite often what they are,
so I thought I would just walk you through
and show you them.
Now these are in no particular order.
I did kind of order them out,
but I really just scroll through my email
and saw what Amazon sends and said, okay,
I'll explain what that is.
So here are some of the emails you might get
when you're selling on Amazon.
Now as far as the notices and emails
that you get from Amazon,
you can actually adjust your preferences
at any time from your seller central Amazon account.
So you just log in and you go to settings
and notification settings.
There you can check and uncheck
any of the ones you don't wanna get.
The only really one I unchecked is the listing one,
which would send you an email every time
you create a listing.
I know I created a listing, I don't need an email.
So that one I took off.
There's also some of the report ones that I don't have on,
but in general I have almost all of them on.
If you keep getting ones you don't like head here
and uncheck them and you won't get them anymore.
Okay, so here are some of the emails
you might receive as a seller on Amazon.
This first one here is like yay,
you sold the product and Amazon shipped it.
So that's an exciting one.
This second one is an FBM order.
It usually says, sold ship now.
And it tells you the date that you need to send it by.
You do need to send it by that date,
or you will get dinged on your account.
So those are the first off super exciting ones, right?
We sold something and it shipped,
or we sold something and we have to ship it.
So one is FBA and one is FBM.
Just a quick note on FBM,
if you do need to go on vacation
or you're gonna be away for a couple of days.
If it's just the weekend don't worry about it.
You can't send anything anyways,
the post office and UPS are closed,
but if you're gonna be gone for a week,
you can set your FBM store to vacation.
All you do is go to settings and account info
and right there at the top under your little store name,
it'll say all the different marketplaces.
So I have Canada, U.S. and Mexico.
My Canada and Mexico are always on vacation mode
because I do not wanna ship their FBM,
but my U.S. is not.
So if I was gonna go on vacation,
you just toggle over to vacation mode and you are set.
You do not have to set vacation mode for FBA,
since Amazon's already handling all the fulfillment
and customer service.
You can just go on vacation
and your products will still sell and it doesn't affect you.
FBM where you have to actually ship it out to the customer.
You wanna make sure you've turned that off
otherwise you won't ship it in time
and you can get dinged and your account can get like FBM
you'll get disqualified from doing it.
Anyways just make sure if you're not gonna be able to do it,
you don't have to take all your listings down,
but you can just set your store on vacation.
This next email is a Amazon refund or return for FBA.
It also will come through for FBM when the money
is transferred out.
But this is just telling you,
so here I can see my item
and the reason is just customer returned.
It'll say the different reasons.
If the customer said one, they don't always say one.
Anyways it just means that a customer
is returning the item
and you can expect it back in your inventory,
if it is supposed to be sent back.
Grocery items do not get set back.
So you won't see those back but if it's like this is a toy,
it'll get back in my inventory
and it'll either be fulfillable or not fulfillable.
I have a full returns 101 video which I will link here
so that if you wanna watch like all the returns,
'cause it is a whole video worth.
I go over all that different aspects,
but this is the email you'll get explaining what's going on.
Then you might get these new ones,
which are confusing sellers all over the internet
is the featured offer.
The featured offers Amazon's fancy term now for the buy box
and it's like how you can become in the buy box.
Here's the thing, they're telling you
the price that they think it should be at,
but that's not the price we wanna sell it at.
We wanna sell it out what we're gonna sell it out, right?
So you can just ignore these emails, turn them off.
They do not affect you.
You do not have to match that featured price.
If you go to your manage inventory and next to that product,
it says your buy box eligible, you're just fine,
if it says yes, you're good.
You can just ignore these.
I ignore them.
If you don't have to drop your price
to match what Amazon thinks it should be at.
You might also get some kind of version of these emails.
They might be about ad or PPC
and this one is your weekly program recommendations.
What they think I should do.
I just ignore those.
I don't care what they think I should do.
I know what I'm doing with my business.
Those are probably more for like big brands.
I don't know who they're for,
but I don't take Amazon's advice.
I just do what I want.
I don't do any PPC because I'm buying stuff that already
has a great rank so it's already selling.
Other emails you might get are buyer messages.
Now if you get a buyer message
and it does not have an order number.
So you can see up here it has an order number for me.
If yours does not have an order number just ignore that
you don't have to respond they are not your customer.
Therefore you don't have to respond.
Sometimes it's brands or other sellers trying to get you
to do whatever they're trying to get you from.
But if it is an order number, that means it is for you
and so you wanna address it.
You can either answer it on your desktop,
or you can answer it on your phone through the app,
whatever is easier for you.
But when you answer it, you wanna answer timely.
You need to answer within 24 hours
and you wanna answer very professionally.
You are running a business professional,
professional, professional.
Most often you're gonna be taking whatever,
'cause it various customer service.
So customers right and even if the wrong
they're kind of right,
like you have to just kind of give it to them.
So just be professional.
Price errors you'll probably heard about
or gotten some of these.
If you priced your item higher than
what Amazon thinks it should be selling for.
So this is what the email looks like.
Listing deactivated due to price error.
All you have to do is go and,
it'll be in your manage inventory at the top,
it'll have a pricing alert.
You click there, find the item
and you wanna set your min and your max
and what you wanna sell it for.
And just hit accept even if Amazon's like no,
that's too high.
I did that recently, they said $29 was too high,
but they did accept it and I sold all of them for $29.
So just know that, that's what the email looks like.
And if you scroll down on the email,
it'll tell you at the bottom here,
the ASIN and that is talking about
so you can know which item it is.
It tells me my skew so I kind can tell by that
which item it is.
And like right here, it's 1.99 and I have it 35.99.
So I kind of know that, like my break even is 15.
So I have room to go down, bring it down a little bit
but I actually think this was the one
that I ended up going for 29.99.
For your FBA shipments, you will get these three emails.
You'll get one that it's delivered.
You'll get one that it's checked in
or in receiving same thing.
And then you'll get one that is closed.
Now the closed one actually might not happen for months
and I don't really worry or look for these emails.
It's just nice to know,
hey that shipment I sent last week is finally there.
If you go into inventory and manage FBA shipments,
you can see where it is, if it's closed or not,
or if it's all been received in and it's just not close.
It doesn't really matter that they close it eventually
but the closing doesn't really affect you.
Another email you might get, is that you've been reimbursed
and these are very vague emails.
So this is what it looks like
and at the bottom it tells you how to run the report,
to see what it was 'cause it literally does not tell you
an email what it was for,
but it's good to know that they're reimbursing you.
So if you wanna run the report,
the info is right there in the email along with it.
So you can go ahead and run the report to see what it was.
I discount your low selling products email.
This is gonna email you if your products
have been kind of sitting there for a while.
So this one is good to know what Amazon's considering
kind of your excess inventory,
'cause it will kind of tie into your IPI score.
So if you have some emails that are saying,
hey, you've got this excess inventory
that might be something to look at
and just lower the price to offload,
ask for them back, whatever you wanna do with it.
This is a helpful email to let you know like,
hey some of this stuff has been in there awhile.
The next email is a stranded product email.
It's telling you that,
hey, your product is stranded for whatever reason.
Let's see it doesn't tell me here.
This one says product safety documents required
and so the item went stranded.
So I have to do something with it.
If you haven't adjusted what you want to happen,
it might dispose of it.
It might just return it to you automatically.
So you definitely wanna deal with your stranded inventory
in a timely manner.
Just whatever you wanna do with it.
If it's asked for back, if it's relist it,
if it's open to help ticket,
'cause you don't know why it's stranded.
Definitely all those things are options,
but you do wanna deal with it.
Now this next one you probably heard me talk about.
You might've got it yourself.
If you sell toys,
is the toy compliance document email lead dreaded email.
So I've been getting them for actually products
that I've deleted from my inventory,
that I haven't sold in years
and I don't know why I get it on,
but when I go to med count they're not there.
I also got them for items that are in my account,
like I just talked about that stranded one, right?
So what these are is a document
that is from the brand or manufacturer whoever made the toy,
they have these safety document things.
Amazon's requiring every single seller to have one.
It's not just one seller who supplies
it for that product page,
it's every single seller with that inventory.
So if you get one,
you have to get it from the brand or your supplier
or distributor or the manufacturer.
If you can't get it,
you're kind of have to just deal with it.
You have to ask for that product back,
you have to price to move it.
Like that's unfortunately something
that is not gonna go away
and so it is a part of our lives now.
I still sold a lot of toys,
but just know that that's what that email is
and it's not going anywhere.
I can't believe I missed this one earlier
'cause it's the best news.
Your payment is on the way.
So it just tells you how much you should expect
and there you go.
Those are the yay we're getting paid today
or in two days when it finally hits our bank account emails.
Other emails you might get are these policy notices.
So this one says they're restricting sales.
This is for Amazon Canada.
Since I'm selling there even though it's minimal,
I do get all the different emails for them.
Basically, it's just specifying
you've sold one of these products
and we have a new thing going into effect.
Sometimes for a brand, like when I used to sell Murad,
they were like, hey Murad's gonna be gated
and whatever the date is.
It usually is like a month or two out
so I could sell whatever I had,
but just know that those are also emails that come through.
It's not necessarily anything bad.
It's just letting you know like hey, this change is coming.
You know we're telling you 'cause you sold this product
or this category or whatever in the past.
So that's an email you might receive.
Another one is this restricted products removals.
So this one was for a Gillette in a per sprint
for whatever reason Amazon said
or someone said that this product is a hazard.
I mean it's deodorant I don't understand the problem.
But anyways so it was just notifying me
that it's been removed because it's been marked as a hazard.
Not necessarily good or bad,
but I did go ahead and just delete the product
in the listing.
Just in case something happened.
I don't think I was selling them.
I think they were already sold.
It's just telling me the listings gone now.
Okay and then last one
is this IP counterfeit notice policy warning.
These you want to absolutely take action immediately.
Like you can take a couple hours or a day
to figure it out like if you're working or something,
but you wanna respond to Amazon immediately
because if you get two or three or more of these,
sometimes even one, they will shut your account down.
So this one I just got recently
and it's from not even the brand,
it's from like another seller or something
like you can see the name is just,
is it a real name?
I have no idea.
So I have a plan of action,
if you're in my community
it's in every single group under the announcements area,
but you just send it to them.
Like for this one,
I said hey I literally just sent this in
this person could not have bought it.
So how are they saying it's counterfeit.
Here's my receipts.
Here's when I dropped it off, you know it's still in route
because you have the tracking.
And so they took it off my account.
But just know that if you get one of these,
that is what you wanna do.
And if you scroll to the bottom of the email,
it tells you which the product is.
So sometimes you can tell by the email like Luseta,
it'll say like lusettabeauty.com or whatever
from the email you'll know which one it is
but anyways, so that is the IP notice.
If you get one from Amazon you wanna take action.
If you get one as a buyer message,
you don't necessarily have to take action.
I don't personally respond to the brands,
but I do kind of decide
do I wanna just cut my losses and delete the product?
Do I want a price to move?
All of those are your decisions
to make as a business owner
but yeah, I have full video on IP and what to do
if you get an IP complaint.
I will link that here also in case you wanna watch that,
but if you want more help from me,
my beginner Amazon training course is available.
I will link it below,
it's just BeginnerFBA.com
and it is 14 courses.
Four hours of video, walking you through step-by-step
from no account to running reports on your account.
Finding inventory, doing online arbitrage,
doing retail arbitrage, knowing what to buy,
what supplies you need, how to pack your shipment.
All of that is in there.
And when I update the course,
you will have lifetime access to the new updates.
So if you're interested in it,
I would love to help you on your Amazon selling journey.
Thank you guys so much for watching.
If you liked this video go ahead and subscribe
and I will see you back here for another Amazon video.
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