(happy music)
- Welcome to Wake Forest Baptist Health.
And thank you for choosing us for your care.
We understand that this may be a new experience for you
and your family.
In preparation for your surgery,
we wanna share with you what can be expected
before, during and after your procedure.
Our caring staff promise to keep you safe,
to treat you with dignity and respect,
to be respectful of your time,
and to always involve you,
and your family in your care.
Once surgery is scheduled, our nurse navigator will call
to discuss your individual plan of care.
That plan may include a pre-operative assessment visit
at the medical center before surgery.
If an assessment appointment is needed,
the most convenient place to park
is on the orange level in parking lot B
off of Medical Center Boulevard.
Be sure to arrive 15 minutes before your appointment time
to complete necessary paperwork.
Enter the medical center through Janeway Tower
and walk past the elevators.
An information desk is located in the Janeway lobby.
A volunteer is at the desk beginning at 8am.
To find the preoperative assessment clinic,
continue past the information desk,
through the bridge hallway and follow signs to the clinic.
During your assessment,
you will meet with a physician assistant,
nurse practitioner or physician to discuss your
medical history, current medications,
and to check your overall health.
Our team will be able to address any ongoing
medical concerns and answer any questions you have
about preparing for surgery.
At this time, we will also discuss your options
for anesthesia.
But please remember that the final anesthetic plan
will be determined on the day of surgery
by the physician anesthesiologist taking care of you.
The day before surgery, our staff will call you,
to review your pre-operative instructions,
and provide you with a time to arrive.
We will also inform you where to park,
and how to find the surgical services department
where you will check in.
On the day of surgery,
you'll have an entire care team
dedicated to you and your loved ones,
to keep you comfortable and safe.
We recommend that you leave your valuables at home,
but please remember your photo identification
which will be required when you check in
to help ensure your safety.
Make sure to have a family member or friend with you
for transportation back home
because you will not be able to drive yourself.
When you arrive at the medical center,
park in Deck B on the blue level,
and go though the glass doors marked Surgical Services.
You will be met by a greeter
who can assist you to the check in and family waiting area.
For the convenience and comfort of your family members
and friends, the waiting area has restrooms
with infant changing tables,
a vending area with drinks and snacks,
free wi-fi, consultation rooms where your physician may
speak privately with your loved ones after surgery,
and staff and volunteers to answer any questions.
Because your safety is our highest priority,
our team will ask you to verify your name,
date of birth, medication and allergies,
numerous times throughout your stay.
When your name is called,
you and one visitor will be taken back to the
pre-operative preparation area.
You will change into a gown and socks,
and will receive a bag for any belongings
including glasses, contact lenses and dentures.
For your comfort, we will provide a heated blanket
to keep you warm.
You will then meet many members of your care team,
including nurses, anesthesia providers,
surgical technicians and your surgeons.
They will discuss the procedure,
answer any questions you or your loved one may have,
alleviate any last minute concerns,
and perform safety checks.
An IV for fluids will be started,
and medication will be administered to help you relax.
When it is time for your surgery,
you will be taken to the operating room,
and your loved one will return to the waiting room.
If your visitors leave the waiting area,
they should let the staff at the front desk know
and update the staff when they return.
For the comfort of your loved ones,
Davis Memorial Chapel is available
for a quiet time if needed.
For meals, the cafeteria is below the waiting area
on the main level.
When the procedure is over,
you will be taken to the recovery area,
where a nurse will care for you
as you wake up from anesthesia.
Your nurse will provide medications and other care
to help manage any pain or discomfort,
and you will be given something to drink if allowed.
Your nurse can answer any questions.
If you are being discharged home that day,
your loved one will be called to join you
in the post-anesthesia care area.
Your nurse will review the discharge instructions
including the plan for your home care.
When you and your care team
feel you are well enough to leave,
they will escort you to your car,
and your support person may drive you home.
If you need to stay in the hospital,
you will be taken to another room
where your new care team will make you comfortable,
answer any questions,
and alleviate any concerns you may have
regarding your post-operative in-patient stay.
Wake Forest Baptist Health is dedicated to making you feel
as comfortable as possible.
If there's anything that we can do for you,
please do not hesitate to ask.
We welcome your input,
if you notice something that can be improved.
We know that you have a choice as to where to have
your surgical procedure done.
We are glad that you chose
Wake Forest Baptist Health to be your partner.
Thank you for trusting our physicians and staff
with your care!