So what we find that we're helping people with, is there's a challenge in
the marketplace, either opening up new markets, opening up access to new
customers or looking at organisations and the opportunity for business
improvement. There will often be one of two or maybe one of three reasons why an
organisation comes to us; they've got a challenge where they want to tap into a
new market place, there's a tendering requirement, or a customer's requirement
to get certified and often what we see is the three different certification
logos that we've got here, or five in this case, where we've got quality
systems to ISO 9001, AS 4801 or ISO 45001 for OH&S, ISO 14001 for
environment, ISO 27001 for information security management systems or HACCP and
food safety management systems. So often that's put forward as a customer
requirement and then there's a challenge, so you've got a challenge, there's a need
to get certified, we've got to get this certification, we've got to get this
thing in place so that we can access that customer base or make or submit
that tender. The other aspect of this is obviously there's an opportunity to put
a management system in place and have continual improvement across the
business so have staff engagement, have people complying with systems and
processes that have been put in place so we get the same desirable outcomes for
our products and services as we deliver those to our customers, so part of our
strategy here at Best Practice is obviously to offer certification so we
can help you meet your customers requirement but also to guide and
inspire your team as you participate in that journey, so yes you're going to get
certified but why not take the opportunity to leverage that
certification for whole bunch of reasons. I'm going to share with you some of
those elements to our service that are going to help to grow your business,
they're going to help to increase your productivity, your profitability, your
staff engagement and make your organisation more desirable for your
customer. So some of the other features and benefits associated with having a
management system implemented, now some organisations choose to not go forward
with certification they just choose to implement the systems and we can
definitely assist you with that either you can just consume all of our content
on our YouTube channel and you can watch that and you can do some of our training
courses, it's totally up to you to look at how we can engage with you in
the space that you feel is most valuable, but what I will just communicate with
you now is some of the points that are in our customer brochure which is this
particular document that talk about the benefits of having a management
system and the benefits of certification. So obviously being able to communicate
to your customers and externally in the marketplace that you are certified is a
piece on authority, so it positions your business with authority and strength and
sustainability because you've got this certification mark that you can use,
you've got a certificate on the wall that says your systems in place, however
there's these other benefits, so obviously financial, there's a always a
positive financial impact of certification in that it opens up
opportunities to approach customers where certification is a mandatory
requirement. So it's not about thinking about the bureaucracy of the management
system whether it be a quality, safety or environment, it's about thinking about
that that customers looking for that rigor and intent and compliance in that
space, so yeah there's a financial impact, you can grow your top-line revenues in
your organisation by having a certification but equally the second
financial benefit is embracing the concepts of the management systems and
improving everyday then improvements every day are going to cause
efficiencies and efficiencies going to help you with your bottom line. We feel
here at Best Practice in our interactions with our clients over the
years and we've seen organisations that are certified have very simple,
transparent and easy transactions where their systems and processes and their
operations manual if you likes being documented and that's been quite a
valuable element of the business transaction or the business sale that's
taken place and hence the share price is more, so I think that's something to
think about in the context of any organisation even if you're not for
profit, is that there is a huge amount of value in terms of having systems of
processes to refer back to, people have got systems and processes that they can
follow and then obviously somebody external comes in and validates that
those things are documented, implemented and maintained. Getting certified or
having a management system in place and using an organisation like Best Practice,
displaying the certification mark on your vehicles, on your business card, on
your website, all of those places is a great opportunity to promote
a piece on authority and having authority we all know is a great selling
point to your customers. The two other aspects that contribute value to your
organisation as you move through a certification journey or the systems
implementation, one is innovation; looking at customer confidence and customer
retention. With an organisation that's continually improving its systems and
innovating, we also have this other benefit where customers are having
better and better, more favorable experiences each time they interact with
your service and if they have a positive, amazing, uplifting, experience with your
business, and it can be attributed to the fact that you've got a system of
improvement in place and that system certified, then they're going to keep
coming back, and we all know that looking after your existing customers is
much, much cheaper than procuring new ones. I see it as being something
critical is to watch what we're doing, ask questions, interact with us, spend
time with us, join our live events, our webinars, our YouTube videos, our training in our training portal.