- (claps) All hour, we are honoring boss ladies
who are stepping up and taking charge.
That is certainly the case for my next guest.
It was early new year's day morning when she noticed
smoke and flames shooting from her neighbor's roof.
She immediately rushed over and started banging on the door.
It was all captured on the doorbell camera.
Take a look.
(knocks) (screams)
Get up! (knocks)
Wake up.
Your house is on fire.
Get out, move.
(shrieks)
It's okay.
You guys go to my house.
Go to my house. (claps)
- She helped get the entire family and their kids
out safely before the home went up in flames.
That makes her a good neighbor.
(upbeat music) 🎵Good Neighbor
(laughs) Love you, Jessie.
Let's welcome. Carolyn, along with the mom and dad
she rescued, David and Nicole.
What's up, y'all?
- Hi Kelly. (claps)
- Hello, I mean, this story is so crazy.
So David and Nicole, thank goodness you got out unharmed.
Carolyn, when did you first start noticing
that something was wrong?
- Well, I had gotten up early
and I was having a cup of coffee and I noticed
smoke coming from their roof.
I knew they didn't have a fireplace.
So I immediately took out the front door.
As I ran over to their house, I could see flames coming
from the air vents above the garage,
but I was determined.
I knew they had four kids
and I was just gonna get them out.
And I think I was very calm because I have,
I'm a nurse and I made to remain calm.
So I just started banging on the door to wake them up.
- I mean, I can't imagine, Nicole and David
like answering your door and they're like
your house is on fire.
I mean, I can't, I'd be like, what?
Like wouldn't I know that, like, you know what I'm saying?
You're in it.
So what was going through your mind
when you heard Carolyn at the door?
- I was shocked.
I didn't know what to think.
We had just recently recovered from COVID.
So we decided to celebrate.
We're used to getting up early every morning
cause we're both in the medical field.
So we get up early every day.
But this day I woke up to banging on the door.
I hurried up to the front, I opened the door
and then Carolyn, let me know, hey, your house is on fire.
So she ran right behind me and helped me
get the kids out with Nicole.
- And for me, you know, my instinct as a mom
when I hear banging on my door,
my first instinct is to run to my kids.
So I ran straight into my kids' room.
I was confused.
And I just heard Carolyn say your house is on fire.
So we were all confused because inside of the house,
there was no smoke.
There was no fire.
So I just picked up my son, he's four, he's the youngest
and I took my girls, come on, let's file out.
We all did, we got out.
And Carolyn said, come to my house.
And I took the kids over there.
Then I ran back in and I helped David get the two dogs
and (mumbles) and so we got the animals out
and for me, I think what's made it so real
is when the firefighters got there.
The fire was on the roof and (mumbles)
then it collapsed.
And they said, if Carolyn wouldn't have gotten you guys out
when she did, this could have been
a totally different story.
We could have died from the fire,
all those fumes that came in from the roof.
- Oh, yeah.
It could have been truly devastating for your family.
There's something you wanna say to Carolyn, right?
- Yes. - Yes.
So I wanted to start it off by, you know
Carolyn telling you that we love you.
We're very thankful.
We've talked so many times actually this, you know
before we weren't this close.
Of course now we're family forever.
You know, some of my past about some sad stuff, you know
but I am very happy that I'm able to tell a good story
this time.
And you know, like I have my kids and my family still
- And for me, (claps)
what do you say to someone
who literally saved your whole world?
And I just have to continue to say, thank you
and I there is never anything I can do
to show you how grateful and thankful I am.
But I know that when I look at my kids every day,
I'm thankful to you and that's because of you
and what you did for us.
- Well, David and Nicole told us
that Carolyn's always wanted to take a luxury trip
with her husband.
So let's make that happen y'all.
Carolyn, we are sending you on a seven night trip
to Yasawa Island Resort and Spa in Fiji.
It's the ultimate all inclusive
- So awesome.
- Luxury vacation
from the distinctive 18 Fijian style bungalows
to 11 white secluded Sandy beaches.
You will also enjoy a 50 minute massage, my favorite part,
water sports and daily meals
prepared by the resort's culinary team.
The round trip tickets from Los Angeles to Fiji
are courtesy of Fiji Airways, the national airline of Fiji.
Are you excited, Carolyn?
- Oh my gosh. (claps)
Thank you so much.
- It's perfect.
- Well, if your husband can't, if he can't make it
I'm available.
Cause it sounds like a good time.
(laughs)
- Let's go Kelly.
You're welcome to go.
- I'm just kidding, I'm just kidding.
That's not all though.
I have something for Nicole and David as well.
We actually reached out to 84 lumber,
the nation's largest privately held
building materials supplier.
Family owned for nearly 65 years.
The heart of their success is a passion for giving back
to communities.
They serve across 250 stores in over 30 states.
That's why they're giving the Sagado family $25,000
to put toward a new house.
(claps)
Yeah!
- [Both] Thank you so much.
- Oh my God.
That should be a pretty good start.
We're so sorry that this devastating thing
happened to your family.
We're so happy that you had such a great neighbor
and good friend and family member now
with Carolyn to help y'all.
But we hope you can turn this story around
and make it something beautiful all right.
- Thank you so much.
We are so thankful.
- [Kelly] Oh man.
- Thank you guys, thank you.
- We are so thankful that you all shared your story with us.