grubhub is an american online food ordering and delivery platform founded in the year 2004 this
chicago-based company now ranks amongst the top food delivery industry giants across the globe
the success grubhub has achieved till date as really inspiring for any business owner
and entrepreneur looking forward to investing in his own food delivery startup currently it
has 33 million plus active diners growing at a rate of 38 year on year increase as per reports
grubhub gets over 700 000 plus orders in a single day even during the covet lockdown
when all brick and mortar restaurants and food shops were shut down grubhub generated
approximately 1.8 billion us dollars in revenue in 2020 up by over 507 million the previous year
presently grubhub is available in 25 countries and 4 000 plus cities globally and its net worth
has evaluated to be over 7.1 billion dollars wondering how grubhub works and manages all its
business operations grubhub connects diners with local restaurants just like any other on-demand
food delivery platform grubhub allows users order desired food from their favorite restaurants and
get it delivered to their doorstep in no time at the same time it notifies the restaurants
and delivery agents of the received order so that everything is managed seamlessly
putting it simply the key partners of grubhub are restaurants delivery agents
grubhub operates through sad face channels website mobile app for android mobile app
for ios grubhub's key activities comprise of taking online orders onboarding delivery agents
managing logistics managing technological infrastructure processing transactions
next coming to value propositions or the benefits grubhub offers to customers are
they can easily order food online choose amongst the best restaurants get exciting discounts and
offers 24 asterisk 7 customers support track their order its customer segment comprises of
users who don't want to cook who are fond of trying different cuisines who want food
delivered at their doorstep restaurants who don't have in-house delivery guys who don't
accept online orders who want to expand their customer base by delivering to grubhub's customers
the factors contributing to grubhub's cost structure are technological setup and
maintenance costs salaries to permanent employees payouts to restaurants and delivery agents
for drivers grubhub offers flexibility to earn part-time full-time delivery
tips from users for the restaurants grubhub offers online platform to serve customers
extended customer base on-demand delivery services pay only for orders processed by grubhub
how does grubhub make money commissioned from registered restaurants grubhub charges
an average percentage of 11 to 13 percent of the price of order from the restaurants
advertising and marketing grubhub charges the restaurants for their
promotion on the grubhub app to feature their name in top restaurants lists
and lastly grubhub earns revenue through different subscriptions and membership
plans
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