Hi guys, David and David here from payetteforward.com, and in this video, we're going to explain
what to do
when iMessage is not working on your iPhone.
The first thing we're going to talk about is the difference between blue bubbles and
the green bubbles in the Messages app on your iPhone.
So we'll open up the Messages app when you send an iMessage someone it shows up in a
blue bubble.
So this is an iMessage I sent to David when you send a text message to someone it shows
up in a green bubble.
Yep.
So the first thing we want to talk about is iMessage needs a cellular data connection
or Wi-Fi connection to work. It needs to be connected to the internet.
So if I send David a message right now, I can say, "David, Hi." Goes through with an iMessage.
But if I disconnect my iPhone from the internet completely and I try to send him a message
iMessage won't work because there's no internet connection.
So make sure that your iPhone is connected to the internet whether it's through Wi-Fi
or cellular data. The way that you can test that Go to Safari on your iPhone try to load
a website.
If it works time to move on to the next step and the other point that we just want to mention
quickly is that iMessage only works between Apple devices that are signed in with an Apple
ID.
So if you're trying to text your friends with Android phones that iMessage is not working,
well, it's not supposed to right time to go on to the next step.
So the next step is to determine whether or not the problem is with your iPhone or the person
trying to text iPhone.
If it's just one contact where this problem is occurring.
It's probably on their end you should send them to this video and tell them to watch it
if it's all your contacts then the problem is probably on your iPhone.
Yep.
And if it's on your iPhone time to move on to the next step: Turn iMessage off and back on.
Right.
So what we're gonna do is head to the Settings app on your iPhone.
Yep, and then we're going to scroll down to messages tap on that and then iMessages
here at the top. If it was off in your iPhone turn it on.
There you go. Was probably on so one of the easiest solutions as David said it's just
to turn it off and then turn it back on by tapping that green switch.
It'll say waiting for Activation because iMessage needs to activate with your phone number and
then when you see this "iMessage can be sent" dialogue,
iMessage should be working on your iPhone.
Yep.
So the next step while we're here.
Let's just make sure that iMessage is set up correctly when we're on this menu can tap
Send & Receive.
Okay, and you want to make sure your phone number is there.
Yep.
My phone number is right there even though it's going to be blocked.
Yep, but right you're gonna see your Apple ID.
You're going to see your phone number in your other email addresses and I'd like to just
suggest something. When you see "start new conversations from" down here,
I had changed this because I went to Ireland but it really should start from your phone
number and not from your email address.
So while we're on this menu, let's tap on your Apple ID the top of the screen sign out
and then sign back in. That sounds like fun.
Yeah.
Well, we don't do it right now.
Yeah playing out.
Yep.
You'll be logged out you'll tap it and then use your Apple ID for iMessage and
sign back in and there you go. If this doesn't work,
let's head back to the main page in the Settings app and look for an iOS update. Okeydoke.
So back to Settings in the upper left-hand corner. Tap General. Software update.
Yeah, I think I'm gonna have one. There
you are.
Look at that! I could download and install the iOS update right now, but I'm gonna wait
because it takes a while.
If you had trouble updating your we'll link you to one of our other videos my iPhone update
up in a card above and the description section below.
If no iOS update is available,
it's time to reset the network settings.
So we're gonna tap back to this General menu in the upper left-hand corner of the
screen scroll down to Reset, tap Reset, and then tap on Reset Network Settings.
What's this going to do?
It's going to wipe out your Bluetooth devices, Wi-Fi,
VPN, and cellular settings.
Yeah, a lot of stuff.
So when you tap on Reset Network Settings, you'll enter your passcode a couple of times tap
Reset Network Settings.
Then your iPhone will reboot.
You'll have to reenter your Wi-Fi passwords.
Make sure you write those down first for sure, but it's not as big of a deal as erasing everything
and starting from scratch.
If iMessage still isn't working after you've Reset Network Settings,
probably time to head to the Apple Store or they can call because this is an issue
that was one of the only issues that we couldn't always fix while you were inside the Apple
Store.
We actually had to file reports that would then get escalated to the big wigs and Apple
corporate who would then have to go in and fix the problem manually and then they would
directly contact the customer so you could go to the Apple Store but they're just going
to tell you to do everything that we've done right here.
If you do have a problem, I would just suggest calling them.
Well, that's what to do when iMessage is not working on your iPhone.
Thank you guys for watching this video.
Give it a thumbs up if it helped you fix your problem.
Leave us a comment down below
if you have any other questions, don't forget the notification Bell to get an immediate
update every time we publish a new video, and hit that subscribe button.
You'll get all of our new videos new videos.
Thank you guys for watching.