Hi everyone, In this video, I would like to talk about my experience when Instagram closed my account.
I also want to give you some tips to follow before Instagram closes your account without any warning.
I’m Mastaneh and you are watching Mastan Travel’s YouTube channel.
Last Friday, when I woke up & tried to access my Instagram’s page, I noticed that I can’t access my page.
I got an automatic message from Instagram that my account has been disabled...
....because it violates the Terms of Service and Community Guidelines of Instagram.
When I saw the message on Instagram, the first thing that I did was to Google and find out what I need to do.
What I found out was that first of all, there is no communication channel with Instagram.
There is no phone number and there is no email address that you can contact.
As far as I know, the size and the amount of activity that you have ....
doesn’t make much impact to prevent Instagram from disabling your page.
No one knows exactly why a particular page is disabled and when/how they can be enabled again.
That means that this issue can also happen to “you” any day.
For this reason, I’ve four suggestions to follow before this unpleasant experience happens to you.
I was lucky enough that I had done some of these before my page was disabled.
And the reason was that I had found out about some of my friends in the US and Canada who had lost their access recently.
And this was a warning sign to take some measures and be more prepared.
Before I talk about these 4 solutions, please don’t forget to subscribe to my channel and like this video!
First, you need to do two-factor authentication.
This is very important as it can also really save your page from getting hacked.
To do two-factor authentication, from your “Settings” page, go to “Security” .
From there, navigate to “Two factor authentication”.
After you click on “Start”, you will be asked about your security method to receive your second code.
You can choose from the "Authentication App" or "Text Message".
I've chosen the "Text Message" option here.
You will receive a code that you need to enter here.
After entering the code, your two-factor authentication becomes active.
After that, Instagram sends you a number of backup codes that you need to save somewhere.
If you don’t have access to your phone, you can use these codes to access your Instagram page.
This is how your two-factor authentication procedure is complete.
The second point is to get a backup of the contents of your Instagram account.
With this backup, even if you lose your page, at least you still have a copy of your content.
In case your page is not enabled again, then you can use this backup to populate your new Instagram account.
There are a couple of ways to get a backup of your page.
There are some “Reposting” apps that you can download and use them to get a backup of the content of your Instagram page.
Through your Instagram’s account, you can also ask for a complete backup of your content.
After a couple of days, Instagram will send you files that contain your data and you can download them at that point.
To take a backup of your page, go to your Settings page.
Then choose “Security”. Next click on “Download Data”.
You should then enter your email and click on “Request Download”.
Instagram will send you the files after a couple of days.
My 3rd advice is that if your page is disabled, there are some links that you can use to request a review of your account.
To make your life easier, I’ve added these links in the description of this video.
If your page is hacked or is closed by mistake, you can use these links for a review.
When you send your review request through any of these links, you receive a code from Instagram.
You need to take a picture with this code and send it as a reply to the email.
My last point is that Instagram has been doing this bad practice for a few years now.
Whether it is an automated or a manual process, Instagram has been disabling pages for a few years now and this is plain wrong.
I think it is really important that bloggers and influencers talk more about this issue.
Hopefully, with added pressure, Instagram revises its approach,
3 days later.....
I’m sure you can now say from my happy face that my Instagram page has been restored.
I want to tell you about the things that I did in the last 5 days that my page had been closed.
First of all, I had already followed all the recommendations that I explained in this video.
Especially after getting a backup, I was happy that I still have my content.
The second thing that really helped me was the links that I had mentioned at the beginning of my video.
These links are very important and you need them if your page is closed.
I submitted my request for reviewing my page at least twice every day from each link.
So I sent around 30 requests in 5 days.
Each time I requested that Instagram reviews my page and reactivates it.
I didn’t get a code each time that I submitted a request though.
I only received 3 codes out of 30 times that I tried
I used them to submit the picture and hold the numbers in my hand .
I do suggest that you submit your video 2-3 times a day and be persistent.
Since there is no explained reason for why your page is closed, I suggest that you use any means necessary to have your page restored.
One of the things that I had done a few months before my page was closed was buying the domain name for my page.
When you send a request to Instagram to restore your page, Instagram asks if your page is “Personal” or “Business”.
I submitted my request a few times for a “personal” page and a few times as a “business”.
When you select your page to be related to a “business”, Instagram asks for a proof.
One of the documents that it accepts is the receipt of the domain of your page.
I’m still not sure if it was a deciding factor in the restoration of my page but as I said earlier, you need to try everything!
I really hope that this doesn’t happen to any of you as it is not a pleasant experience at all!
I hope you have liked this video. Please do subscribe to my channel and wait for my future videos.