- Need to block somebody from your Facebook business page?
First of all sorry to hear that,
second of all most of the things on
a Facebook business page are public by default
and there is not a whole lot you can do about it.
But if there is somebody that's giving your page trouble,
there are some things you can and can't do
in terms of removing them and
we will run through them all right now.
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My name is Jerry Potter and
today we are gonna show you
where and how you can block somebody from
your Facebook Business page.
Sucks that you are in that situation,
that it can't be just public
and everybody just gets along,
but sometimes it happens.
Alright, I'm gonna show you a few different areas
of the Facebook business page,
coz if somebody just made some comments and
they are probably not gonna come back,
it's not an on going problem,
you don't necessarily need to ban them
from the page immediately.
But let's say somebody left a comment
that I didn't like, I can come down here,
I got a couple of options.
You can go ahead and just delete the comment.
But an alternative idea is simply to hide the comment,
so I click these three little dots next to the comment
and then I can choose Hide Comment
and what that will do,
is it will just hide the comment from everybody
except, in this case this woman Jen,
she'll be able to see it as well as her friends,
but nobody else can see it.
So, the reason that you do this
is let's say somebody leaves some angry complaint
and you just decide to delete it,
well I've seen it where somebody then comes back
and goes Oh, I see you are deleting my complaints now,
so I guess I'll just start leaving 10 more,
and next thing you know you got complaints
and profanity and self across.
All these different areas of your social media
and you can't even keep up,
but if you hide it,
they got to vent and then you move on
with your life.
Another suggestion is if you are gonna hide it,
but you want to address it,
is first anybody who comments on your business page,
you can actually send them a direct message.
So go through and say Hey, I saw your comment
about such and such, I'm sorry you had
that experience whatever it might be
and then come back and hide it.
So you kind of getting the best of both worlds.
Worst case scenario, you can just delete it,
you just run that risk of that person
going a little crazy and deciding to post
on 10 of your social media posts every day
for the rest of your life
because they have more free time than you do.
So use it somewhat sparingly.
Another thing people ask about all the time
is what if I get a bad review,
can I delete it?
No!
Reviews cannot be deleted!
So you can either have your reviews on
your page On or Off.
You turn them off, then they are all gone,
but one bad review cannot be deleted.
Just like before, you can send them a private message
or your options are to give feedback on this recommendation
and if somebody posted nudity and a photo,
or if it was unfair
it wasn't relevant, it clearly wasn't about your business,
you can click that and send it
and if somebody saw it and they are like
Oh you are plumber and this clearly about a restaurant,
why is it here.
There is Hate Speech
Any of these types of things
and you can report it.
Somebody from Facebook will review it
and possibly take it down.
Now the last thing,
if you just wanna get somebody off of your page,
and they just aren't letting go.
You deleted their comment and they did continue
to post 10 times a day to drive you crazy.
Well, in that scenario,
you are gonna click Settings at the top of your page,
then on the left click People and Other Pages,
search for their name,
I'm using this person because
this is an account I have access to,
and so I wanna show you what they see
on the other end once you have banned them.
So I click their name,
I come to this little gear icon
and I click Ban From Page,
says would you like to ban Jen Park?
Confirm.
Jen has been banned.
To see a list of people banned, see your page settings.
So now she has been banned.
So now if I go to her account,
visit my page again,
she can still see it,
kinda like a website.
But if I come down here,
you'll notice there is no option to
comment on anything.
I can click for comments and I can read 'em,
but she can no longer post to anything.
And she did not get a notification
saying hey you have been kicked off the page.
If you ban somebody by accident,
go ahead and go to the Banned People and Pages list
click on them,
and then you can un-ban them from the page.
So that's how you ban somebody
if they have liked your page,
but what if they never liked your page?
There's no easy way to like preemptively ban somebody
because you think they are gonna do something bad.
But as soon as they do comment or
engage in some way,
so here is our friend Jen again,
I can click the three dots,
I can click Hide Comment
and then right there I can ban Jen Park.
Got any questions or comments about what I showed you?
Go ahead and leave them in the comments of this video
and you might be interested in our
free Five Minute Facebook Facelift.
All about how to optimize your Facebook Business page
for profit, it's free, grab it,
link is in the description of this video.
Thank you so much for watching.
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