Hi everyone Aaron here for Zollotech and airpods pro are some of my favorite earphones i've used
simply out of convenience and for me personally comfort and their noise cancellation ability
but mine had a problem now a couple of months ago apple offered sort of a replacement program
for some people that had issues with them and so according to apple if you had an airpods pro
that were manufactured before october 2020 you could have this issue and so there's actually a
website that details the issue you could have and whether or not they're eligible for replacement
and so recently i've had some problems with them i was able to get them replaced and so i wanted
to talk about that these are actually the old ones and i'll show you exactly how apple replaces them
and everything else so the first thing is it's the airpods pro service program for sound issues
according to apple basically anything that was manufactured before October 2020 could have issues
with crackling or static that increases in loud environments with exercise or while talking on
the phone also active noise cancellation may not work as expected maybe a loss of sound of bass or
an increase in background sounds such as street or airplane noise that's actually part of the problem
i have with my airpods pro and so they'll replace those free of charge and they'll pay for shipping
both ways or you can bring them to an apple store and so the issue i have is actually two of them
one issue is the right earpod pro airpod pro basically doesn't work with transparency
anymore it's sort of just muffled it doesn't work properly the left one does the right one does not
however both of them don't have great noise cancellation anymore the noise cancellation sort
of went away it took a while for me to recognize this since i'm in a fairly quiet environment
but i realized that it happened i don't really have the static issue but the noise issue is
a problem since noise cancellation doesn't seem to work i noticed this when testing out
airpods max and there was no noise cancellation on these comparatively and so the process to get
these replaced is pretty simple you can either find an apple authorized service provider an
apple retail store or contact support i decided to contact support using chat on the iphone you
just go into messages or tap the link it opens up in messages and you chat back and forth
and they determine whether or not it's a problem if they determine it's a problem and they need to
be replaced they send you a replacement however they do put a hold on your credit card before
they do that in order to make sure that you return them and then they remove the hold now like i said
i have the issue on both of them and you can have one airpod replaced or both of them i have both
of them replaced and apple strangely sends them in two separate packages so this is the package
it was sent in here's one of them here's one i already opened so one is for one ear one is for
the other i thought maybe by mistake they sent me two of them now this one i've opened already
you'll see inside you have a little pamphlet here it explains what you do with these how
you store them and put them inside the the holder for them when you return them
and then let's take a look so if we go inside this you'll see it's just a small little box you cut it
here and here and it says assembled in vietnam and there's a single airpod pro inside so this
is the left airpod pro and inside you'll see it's got a little bit of instructions and then it comes
with new tips for the back so you can have your medium small or large ear tip so that's nice that
they include those and then let's swap them out so this is the left one like i said this is a new one
here's the old one so we'll take this one out put it in here i guess just like that and i'll take
these off of here because i want to keep those and then we'll put it back in so that we can send it
off on its way so we'll do that that's one and then i'll handle the shipping it's on the back
of course i'm not going to show the shipping label but it's on the back you can just return them no
problem free of charge throw a piece of tape over here and you're good to go here's the other one
this is the right earpod so i've got my unboxing knife here go ahead and open this up there we go
and then again we've got the same thing and it should be the right one so this box is
actually a little annoying because it's got all of this tape on it there we go we'll do the same
and we should be good to go after that so see if we can get this out of here and like i said
this is the right one so this is the new one for the right and we'll replace it like this
take the new earpod or earbuds off now we'll put it back in the box we should be
good to go to return these so that's the overall experience i want to show you if you have a male
of course in this day and age it's easier just to have them mailed on the back you pull off part of
the label and there's a new label under them to return them and that's all there is to it now
it's kind of interesting that they send them in two separate containers for two separate earpods
or air pods and i keep calling them ear pods but basically we put them in here pair them and they
should work now and that's all there is to it it's pretty simple and straightforward but i wanted
to share the actual process because i thought it was pretty nice it was very quick through a chat
once those air pods pro are returned i'm good to go they'll make sure that the charge isn't
on the on the card and you just want to double check that they do not give you a new case
but the batteries inside these should be new as well so they say refurbished i don't think
they're actually refurbishing these because there's no way to actually open these without
damaging them so they're probably fairly new and you're good to go so they should be brand new
you'll see there's no debris on them or anything like that if i bring it up close
it's not going to be anything weird on them they're basically brand new so that should
be good whether or not they're updated firmware wise let's take a look so because those are new
airpods you need to reset it so we'll go ahead and hold down the button on the back keep holding it
there we go and then we'll go ahead and connect it says connecting
we'll skip the media control i know how to use these and you'll see that they're charged at 57
50 is great for storage so we should be good to go here let's take a look at what they're actually
set up for as firmware so currently you'll see it actually has a question mark with the serial
number so that's kind of interesting the firmware version is 2d27 this is actually an older version
so i'll need to update that but either way that's what apple shipped them with and they
paired right away no problems it's interesting that the serial number is sort of a question mark
i would imagine these will update soon but basically it's saying it doesn't really know what
they are so that's nice that we've got some new airpods pro they're working fine they connected
right away they seem to connect much faster too in my ear than previously so that part's nice and of
course now i can use them just as expected and of course you've got new tips if you need them
apple does sell these so it's nice that they include the them as well so that's it for the
airpods pro and i'll link that airpods pro service program for sound issues in the description below
so if you have that issue now keep in mind if they were manufactured before
october 2020 you're eligible if they were not and you still have say apple care and you're having
issues of course apple usually takes care of their customers with those as well so you have those
issues be sure to take care of them make sure that it's working but noise cancellation stopped for me
as did transparency mode on the right earbud so now everything's fixed we're good to go and they
should continue working properly if you have any other questions though let me know in the comments
below and if you'd like to get your hands on this wallpaper i'll link it in the description like i
normally do if you haven't subscribed already though please subscribe and if you enjoyed the
video please give it a like as always thanks for watching this is Aaron i'll see you next time